I was looking for a particular color Matrix with certain options and found one on the Ira website. I called and spoke with a very pleasant and helpful Shauna, who verified the car was still available and checked the options. I gave her a very reasonable price that I had received else where and she gave me a slightly better price on the car that I really wanted.
I went down, took the car out, wrapped up the paperwork including low rate financing in about 2 hours. NO ridiculous contract clauses (Else where I was given a contract to sign: if car is not picked up in 48 hours of being notified it is ready, they can resell the car and keep the “down payment”, they required the entire price of the car as the down payment!)
NO game of keep the customer waiting, wearing them down, until they agree to dealer terms. NO crap restricting test drives from including highway driving.
I needed a ride to pick up the car and was going to donate my old car to charity; THEY suggested that I have the charity pick up my old car at their lot.
Brian Flanagan was the sales person; he was accommodating, pleasant and knowledgeable and when he was not100% certain, he double checked information. (I caught other dealers in lies.)
There was one small option missing from the car; they added it and still honored the original price quoted.
I visited both Honda and Toyota dealers. I was going to buy from Auto Fair in NH because of recommendations from some of their customers and this website, but they did not have the car that I wanted in stock. Ira is also much more accessible for me for service; they have 3 Toyota locations.
It is so good to know that buying a car does not have to be painful!
When I have experience with their service, I’ll provide an update.