Ira Toyota of Danvers

Honesty isn't their thing I called to get a quote on a brake pads replacement work, Kathy the service manager said $340 after coupons and blah blah blah. I called elsewhere and I called to get a quote on a brake pads replacement work, Kathy the service manager said $340 after coupons and blah blah blah. I called elsewhere and was quoted $300 but devided to pay the extra $40 'cause of their location proximity to my house. I set up the appointment and when I went there they change the price by 37% and they wanted to charge me $468. Do yourself a favor and take your business elswhere More

Great Car Buying Experience with JC Bernabel JC really impressed us with his enthusiasm, great work ethic, knowledge and patience. He treated us with the utmost respect and never made us feel li JC really impressed us with his enthusiasm, great work ethic, knowledge and patience. He treated us with the utmost respect and never made us feel like we were wasting his time. He provided answers to all of our questions, and painlessly led us through the car buying process. His genuine concern for our total satisfaction was refreshing and very much appreciated. If he said he would do something, or take care of something, he did it . JC even came in on his day off to finish the buying process as it got too late the day before. That is dedication. If you are buying a car, make sure to ask for JC! More

Great experience getting my new car Aiman Varoqua made my experience getting my new car a pleasure, no games just very helpful with everything. We went in told him what we were looking Aiman Varoqua made my experience getting my new car a pleasure, no games just very helpful with everything. We went in told him what we were looking for and he gave us a great deal no games. Everything went smooth and quick. This is the second car we get from him and we would recommend him to anyone that is looking for a car. More

Excellent experience with a top salesperson If you are looking for a great experience at a Toyota dealership, go to the Ira Toyota in Danvers. If you want a salesperson that doesn't pressure you If you are looking for a great experience at a Toyota dealership, go to the Ira Toyota in Danvers. If you want a salesperson that doesn't pressure you and is the best in customer service, ask for Aiman Varoqua. He is the best and all salespersons should model how he works with customers. More

They're scam artist I made an appointment to request for the mechanics to CHECK to see if my car needed to be aligned. I just got new tires and my own mechanic could not I made an appointment to request for the mechanics to CHECK to see if my car needed to be aligned. I just got new tires and my own mechanic could not do it because my car is under warranty. I called the girl the call center she told me that my alignment is covered under my warranty and made my appointment. The day that I got there my service agent who I had issues with before because he charged me for services that I did not need, greeted me. Then he proceeded to tell me that my back end is covered by my warranty but not my front. let me remind you he didn't even go into the computer typing any of my information whatsoever to find out what kind of warranty that I had. Then he pulls up the estimated page that had total of a hundred and twenty something dollars. The services that I requested was an inspection sticker and to CHECK to see if I need an alignment. Just to let you know you're estimating page that you get before revieving your service, that you HAVE TO sign covers the dealers xxx so they cannot give you a refund when they do unnecessary services. After waiting 3 hours when I was told It would only be 45 minutes my service agent came out and told me that I needed a marker light in my car and that he was not going to pass me if I didn't do it right then and there I said fine and to my knowledge a marker light was only anywhere from $2 to $3 sometimes even $5. They do the marker light it he hands me the paper proceeded to tell me that my car didn't really need an alignment and runs away as I walk up to the service desk my total is almost $160. They charged me $90 to do an alignment that I didn't need done then they charged me $30 for the marker light and then 35 for the inspection sticker. I've been back and forth with the customer service and they keep telling me they're not going to refund my money because they just did the services I requested. Which the services I requested was to CHECK to see if I need an alignment not to do an alignment and still from my understanding my alignment was supposed to be covered under my warranty. It just goes to show you that this dealership cares more about $120 then having returning clients. I will never deal with the Toyota dealership again and will be trading my car in and getting something else. More

Service and overall experience Very friendly and accommodating ! Jeff was extremely helpful, personable and helpful with everything. He provided me with everything I needed, and ans Very friendly and accommodating ! Jeff was extremely helpful, personable and helpful with everything. He provided me with everything I needed, and answered questions thoroughly and in terms that I was able to understand. Overall a great experience! More

Very pleasant Actually didn't mind waiting for my car to be serviced. James made sure I was comfortable right from the beginning!, Starting with a coupon for free c Actually didn't mind waiting for my car to be serviced. James made sure I was comfortable right from the beginning!, Starting with a coupon for free coffee! More

Aiman Varoqua made the buying experience fun! My wife and I never expected to buy two new Rav 4's in less than one week. First of all it's a great product, but it can't sell itself. Aiman did a g My wife and I never expected to buy two new Rav 4's in less than one week. First of all it's a great product, but it can't sell itself. Aiman did a great job selling both cars. Besides knowing almost everything about the cars, he was able to share that knowledge with us in a very non-condescending way. A great car deserves to have a great salesperson sell it. I would also like to mention that I had my 2002 Rav 4 serviced at this dealership over the past 14 years and was always very satisfied with the work done. I originally purchased my 2002 Rav 4 at a Watertown Dealership where the service and attitude was unacceptable in sharp contrast to this Ira Dealership. More

Awful service I had the opportunity of being assisted by Paul , the service manager today and to be condescended too, in tone and infliction was just absolutely ter I had the opportunity of being assisted by Paul , the service manager today and to be condescended too, in tone and infliction was just absolutely terrible . I spoke with the general manager and will never be back for service or to purchase a vehicle of Toyota of Danvers again The service manager Paul needs trainings in customer service -- ironic don't you think !!!! Very disappointed and insulted More

New 2016 Tacoma Kevin was an amazing salesman. Was patient and dedicated to find me the right truck at the right price. Thank you. He also gave me great grilling and Kevin was an amazing salesman. Was patient and dedicated to find me the right truck at the right price. Thank you. He also gave me great grilling and marinating advice that will be used. More