Irwin Mazda

Excellent This is the 3rd car I have bought from Irwin and have never had a problem with their service. My experience has been A+ so far/ This is the 3rd car I have bought from Irwin and have never had a problem with their service. My experience has been A+ so far/ More

Grade A Car Service I have been to this Mazda dealership many times for service and I always leave thinking about how easy the overall experience is. All the staff are ve I have been to this Mazda dealership many times for service and I always leave thinking about how easy the overall experience is. All the staff are very helpful and do their best to get you in and out as quickly as possible. I will continue coming back here for all of my future services. More

Service I had a bit of a safety issue with one of my tires and was not sure what to do. I called service and they fit me in that morning with no issues. My ve I had a bit of a safety issue with one of my tires and was not sure what to do. I called service and they fit me in that morning with no issues. My vehicle was able to be repaired under warranty and they even washed it for me which was super nice. I drove away in a safe and clean car. I can't say enough good things about this place. They really care about their customers and do quality work you can trust. More

Rotated tires and didnt notice they were unsafe Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you hav Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you have to wait around for about 20 minutes... second of all I take my car for an oil chance, tire rotation, and check up as I have reached over 120,000 miles. They rushed my car so fast that within an hour of leaving they were calling me to tell me "oh it's ready and everything is working great on it!" Okay so I pick it up and drive it away and I notice it's making a thumping sound. I contacted them about it but they wanted to take no responsibility for not telling me something was wrong with my car. I took it to another mechanic I trust and he showed me there was a damaged spot on my tire they rotated. I'm not accusing them of damaging my tires but I think it's highly dangerous and unprofessional to rotate my tires and not even look at them to see of they are safe. Like how inconsiderate and uncaring do you have to be to put a damaged safety item on a car. All you guys had to do was inform me of the problem and I would have paid you guys to fix it but now you can kick rocks because I will never go here again and waste my time and money. More

Sales and Service I cant say enough about the Irwin Mazda Team. They have all of my Trust and Confidence! My sales experiences have always been hassle free and no pre I cant say enough about the Irwin Mazda Team. They have all of my Trust and Confidence! My sales experiences have always been hassle free and no pressure. Plus, I recently took my vehicle in for service and arrived much earlier than my appointment time. The team was very helpful in getting my vehicle in ahead of schedule and I was out well within an hour. I would not go anywhere else for my sales or service needs. The team is always fast, friendly, accommodating and the atmosphere is always comfortable. I love this place. More

Great Experience Frank was incredibly helpful and patient throughout the whole process and took the time to insure I got the best deal. Really nice guy and made car sh Frank was incredibly helpful and patient throughout the whole process and took the time to insure I got the best deal. Really nice guy and made car shopping easy. More

Bad Buisness My wife and I go in looking for a new car. We were greeted, but took a long time to actually get some help. I think 2 employees were working that day. My wife and I go in looking for a new car. We were greeted, but took a long time to actually get some help. I think 2 employees were working that day. We finally want to close a deal on a new vehicle, Going back and forth on prices, we decided to add some more cash towards the down payment. The manager came back with a great offer. We were pleased with it and shook hands and agreed on the price to purchase today. Roughly 20min go by and find out the dealer plugged wrong numbers in and gave us a bad price that he would not honor any more. 7 times he said the numbers do not make sense. "Its simple math" and again, "Its simple math" to the customers face. So long story short the customer (us) were going to take that deal then the dealer lied and backed down not honoring what was written down and told to us. Blaming us that we were "complicated and messed him up". We we proceed to of course leave, I ask for my wife's license photocopy back with the original deal offered on the same sheet was written. The manager told me to step away and ripped the paper in front of me giving me shreds. Very unprofessional and rude individual. We wound of going to a nearby dealership where we got offered a similar deal with more goodies added in. I live in the area and wanted to give the dealership the BOD but never have gotten cars through them for a reason. Please do not do the same. 2 hours wasted and a lot of disappointed for my wife who wanted to get her first new vehicle. More

Bad Experience with Service Departmenr! BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 days in advance. I needed a loaner car because the work would take a while. My appt was a Friday @ 8 am. On Thursday pm at 5:10 pm I get a call from a woman in service who casually informed me that no loaner car was available and I would have to reschedule my appt. I had cleared my calendar of clients for Friday am so this was a big inconvenience. and loss of income for me. So I called the dealer “manager” Carlos and he said “well when did you want us to call you”? How about at least a day before?? I complained about the service woman and he said, well that’s my wife. I knew my complaint would go nowhere. I asked to talk to an Irwin family member and he said NO, he would not give me their phone number. Anyway, I went to another Mazda dealer and had a great customer service experience. Will NEVER step foot into Irwin Mazda again. Go to Open Road Mazda for a professional experience. I hope an Irwin family member sees this review. More

Mazda 3 Michael was great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda. Be Michael was great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda. Best dealer I've dealt with. Proud to be a customer More