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Isringhausen Imports - Service Center

Springfield, IL

N/A
23 Lifetime Reviews Review Dealership

23 Reviews of Isringhausen Imports - Service Center

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November 14, 2017

"Porsche sales & service "

- stlrs00

Just got my second Porsche Macan from Isringhausen.Mike Custer is a great sales person anytime I have a question about anything I give Mike a call and gets right back to me and answers everything for me.As far as service.Anytime I’ve had the smallest problem have gotten a quick appointment and they always done great work and I’ve always gotten a loaner car and you can’t beat that .

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Recommend Dealer
Yes
Employees Worked With
Mike Custer sales Logan service
November 03, 2017

"This is where you should buy or service your car"

- customerserviceadvocate

Geoff Isringhausen and his staff are by far the most competent, most efficient, most friendly, most customer-oriented car dealership I have ever set foot in and had the absolutely pleasure to work with. No, I didn't even buy my MB from them but they went out of their way to take care of my car issue and did it will such ease and professionalism I can't stop gushing over it. I then talked to several people later that day who said the same thing about this dealership. They are doing it right. Is it no wonder, people from all over the United States buy their cars from them again and again an again. And people LOVE their service. Anthony Holgren, their Service Mgr for MB and Porsche is top notch. He is a hands on, get it done, make sure you are happy, trustworthy guy. Ladies, do not hesitate to go to this dealership. They treat you with professionalism and respect, not as is you don't know anything like many car dealerships. I will be back to this car dealership for service and any future purchases. They are the example for all other car dealerships to emulate. It is just plain impressive!!!

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Recommend Dealer
Yes
Employees Worked With
Anthony Holgren, Jason (service tech), Geoff Isringhausen
Dec 05, 2017 -

Isringhausen Imports responded

Wow! Thanks for your kind words, CSA. We strive to provide the best service experience possible, and your comment lets us know we're on the right track.

November 02, 2017

"Unbelievable customer service. "

- MM

Run as fast as you to this dealer if you want to buy or have Service work done on your car. I did not buy my MB there and they couldn’t have been more welcoming,more thorough, more efficient and just plain impressive as a car dealership. I spoke with the owner and every single person in that dealership knows how to deliver excellent customer service. This dealer is the model to be held up for all car dealerships on how to run an efficient and great organization.A+++++++. I will be back!

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Recommend Dealer
Yes
Employees Worked With
Anthony Hofgren, Jason (lead Service tech)
Dec 05, 2017 -

Isringhausen Imports responded

Glad to hear you had a great service experience, MM. We try our best every time, regardless of where you purchased your car.

October 26, 2017

"Great service. "

- qwertyasdf

I purchased a preowned Porsche with an issue discovered shortly after I took ownership. Isringhausen took care of the issue free of charge even though that had no obligation to do so.

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Recommend Dealer
Yes
Employees Worked With
Mike Carver
Nov 02, 2017 -

Isringhausen Imports responded

Thanks for the compliment, qwerty. One-time sales don't appeal to us -- we prefer lifetime customers. It's just smart business.

June 10, 2015

"Gold Standard Volvo Service"

- illinidem

We have both our Volvo cars (S60 and XC70) serviced here. They go out of their way to make sure you know what needs to be done now, and what can wait so you don't worry about them "running up your bill" just to do so. And when they tell you your car will ready at a set time, they mean it and it is. From scheduling service times to you leaving they keep you informed every step of the way and make sure you understand what they are doing and their work is of the highest quality. Their staff knows their products and goes above and beyond to make sure you are satisfied when you leave. They treat you like gold and our service advisor (Jeremy) is the standard others should be judged by.

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Recommend Dealer
Yes
Employees Worked With
Jeremy
May 21, 2015

"Customer service that is rarely found"

- Bob L

We just had our Volvo repaired at Isringhausen. This was our first repair experience, and of course we were interested to see how it would go. It was great! The issue with the car was diagnosed and a part had to be ordered. It arrived as predicted and we were given a loaner to drive overnight while the repair was made - we live more than 60 miles from the dealer. We had been told the price of the repair and that was the price paid. During our discussion previous to the repair, we asked that another issue that had been reported as needing repaired by a competing dealer be repaired at the same time. When we arrived to pick up the car, we were told that the second repair was not necessary, so nothing was done. How many dealers would do that?

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Recommend Dealer
Yes
Employees Worked With
Jeremy and Carl
May 05, 2015

"Great customer service "

- Lucky

I brought my car in for alignment in the Benz service department on 5/4/2015. Thanks to Carl the service and parts manager who went out his way to make my day. Also to Joe the service adviser who took his time to personally to test drove with me to determine why an alignment is needed. This two gentlemen are really the best.

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Recommend Dealer
Yes
Employees Worked With
Joe and Carl
January 17, 2015

"Excellent Service - Again"

- macca217

As always, excellent service experience this week from Gary, Joe and Anthony. I would highly recommend these guys, they will look after you. They are always responsive and go the extra mile to ensure complete customer satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Gary Rogers
December 18, 2014

"Excellent Dealership"

- Jim Thompson

I bought my Volvo from the prior dealership and learned that Isringhausen was the new dealer. I took my Volvo in on their winter special and what I found was very professional and prompt service. Good communication with service staff. They provided solid information along with accurate estimates. Great experience. I would highly recommend Isringhausen Imports to anyone needing service for their car.

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Recommend Dealer
Yes
Employees Worked With
Jeremy and Peter Denby
December 10, 2014

"Excellent customer service!"

- AJBoutcher

Isringhausen consistently provides excellent service! They took the time needed to get to the root of the problem and as a result save me about $1000 dollars in repairs. They do quality work. The service department is always accommodating and the provision of shuttle service or a loaner car is much appreciated.

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Recommend Dealer
Yes
Employees Worked With
Gary and David
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