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J T Auto Mart Corporation

Sanford, NC

3.7
331 Reviews

3132 Jefferson Davis Highway

Sanford, NC

27332

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Showing 331 reviews

February 14, 2016

Amazing Experience!! My experience at JT Auto was amazing.. Jerry did everything he could to get me in the vehicle I wanted, with payments that would fit into my budget. More

by Whitney81788
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lowi Akkila, Jerry Brown
Feb 14, 2016 -

J T Auto Mart Corporation responded

Whitney we greatly appreciate your review and we are honored to serve customers just like you! You are an awesome customer and it was a pleasure putting you in the vehicle that you liked! Come back and see us!

January 28, 2016

Beware I regret even stoping at that place, I purchased a 2008 nissan armada, the engine light came on my way home, panel board went dark and vehicle started More

by JCguerrero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lowi Akkila
Jan 30, 2016 -

J T Auto Mart Corporation responded

Mr. Guerrero I'm sorry to see this negative review from you and I feel that it is truly unfair that you accuse us as being an Auto Mill. As a Pre-Owned dealership we sell our cars As-Is but we do offer our customers a warranty. It is up to your discretion to buy this warranty. Again, I'm sorry that you feel this way.

January 15, 2016

One satisfied customer Provided me great service and made shore i got in the car that i wanted for the price i wanted ill be going back to them for my next car More

by Delverme5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mrs.kim, Lowi Akkila, Charles Ragan
Jan 20, 2016 -

J T Auto Mart Corporation responded

Your review is high appreciated! Thank you for always choosing Jt Automart!

Jan 20, 2016 -

J T Auto Mart Corporation responded

Your review is high appreciated! Thank you for always choosing Jt Automart!

January 14, 2016

Keys anyone? They failed to mention the dealership only had one key. No big deal right? WRONG! The key they did have was broken and deprogrammed. Now I have to pa More

by KeysRNice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracy Caddell, Charles Ragan
Jan 20, 2016 -

J T Auto Mart Corporation responded

I'm very sorry you feel this way. We are a Pre-owned car dealership that is why we disclose that vehicles are bought As-Is and we make our customers aware with proper documentation as the one you signed. Unfortunately some of our vehicles only come with one key and some come with more. We give our customers the only keys that we have for the vehicle.

November 21, 2015

Great experience. I had a great experience with this dealership. The people were great hosts and answered all my questions. The atmosphere was more like I was dealing w More

by billyboy25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 13, 2015

Very patient and courteous staff. Purchased a vehicle and was very happy with my purchase. Tim was helpful, honest and thorough. The vehicles on this lot are priced very reasonable. I More

by jamesd52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dixon
September 08, 2015

Horrible place! I would never recommend I bought a car about two months ago and have not received my license plates. The secretary Kim is worthless. If they had a corporate office I would fi More

by Roslyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim
Sep 09, 2015 -

J T Auto Mart Corporation responded

We did sell this vehicle to her, however we need to explain our side to this long drawn out process. She bought the car on 07/24/2015. When purchasing the car she showed us a NY license. We explained to her that she would have to get a NC license. After several phone calls she finally sent us a copy of her temporary NC license on 08/04/2015. We then had to contact her again for the permanant license in order to submit all paper work in proper order to the finance company. We finally received her permanant license on 08/25/15. At this point her tag was processed and awaiting pick up at our office, in which she works in the town we are located in. She wanted her tag mailed out, instead of coming down to pick it up. The tag was mailed out with a tracking number in which we always do. Some how the mailing service misplaced the tags. How is that our fault? We have all documents and dates via e-mails/ and or phone messages. I am still trying to understand how we are being accused of being the bad guys! When we were waiting on all documents from the customer. We went out of our way to work with her. To call us horrible, when all was out of our control, and in her control. This review is uncalled for!

Sep 09, 2015 -

J T Auto Mart Corporation responded

We did sell this vehicle to her, however we need to explain our side to this long drawn out process. She bought the car on 07/24/2015. When purchasing the car she showed us a NY license. We explained to her that she would have to get a NC license. After several phone calls she finally sent us a copy of her temporary NC license on 08/04/2015. We then had to contact her again for the permanant license in order to submit all paper work in proper order to the finance company. We finally received her permanant license on 08/25/15. At this point her tag was processed and awaiting pick up at our office, in which she works in the town we are located in. She wanted her tag mailed out, instead of coming down to pick it up. The tag was mailed out with a tracking number in which we always do. Some how the mailing service misplaced the tags. How is that our fault? We have all documents and dates via e-mails/ and or phone messages. I am still trying to understand how we are being accused of being the bad guys! When we were waiting on all documents from the customer. We went out of our way to work with her. To call us horrible, when all was out of our control, and in her control. This review is uncalled for!

August 26, 2015

worst car buying experience ever My wife and I purchased a car from this lot and 2 days after purchasing (not financing) the check engine light came on. I took it to a very respectab More

by ragerchad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracy Caddell
Aug 27, 2015 -

J T Auto Mart Corporation responded

Mr. & Mrs. Ragerchad, JT Auto Mart purchases most all of our vehicles through auctions. All of our vehicles go through an inspection at the auction. When they are brought to our car lot they also go through the North Carolina State inspection. At no time was any lights turned off. However if the light was on or off, the car would not pass inspection due to any codes would show up on the computer. All repairs required to pass North Carolina inspection must and are, repaired before the vehicle is sold. JT Auto Mart has all supporting documents. All of are cars are sold AS IS. Each and every customer has the choice to purchase any additional warranties through our finance department.

Aug 27, 2015 -

ragerchad responded

I appreciate your politically correct response but let's be honest here. Codes are easy to reset with a few pumps of the gas pedal while the key is in the on position. After driving for about 30 miles it will be allowed to be read again and not show the code for about another hundred miles. Making it easy to pass a state inspection test. All cars have a code reset override and most can be found on YouTube. Again I realize the "as is" policy and accept my fault in this issue. Whether I purchased the warranty or not doesn't distract from the lack of professionalism and integrity I experienced on the lot. That is what my review is about.

Aug 27, 2015 -

ragerchad responded

I appreciate your politically correct response but let's be honest here. Codes are easy to reset with a few pumps of the gas pedal while the key is in the on position. After driving for about 30 miles it will be allowed to be read again and not show the code for about another hundred miles. Making it easy to pass a state inspection test. All cars have a code reset override and most can be found on YouTube. Again I realize the "as is" policy and accept my fault in this issue. Whether I purchased the warranty or not doesn't distract from the lack of professionalism and integrity I experienced on the lot. That is what my review is about.

August 11, 2015

Disappointed in how we were handled. The car we bought was great however they gave us a key fob that didn't match the car. We notified them immediately. And after a week of calling were More

by Rvparrish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 12, 2015 -

J T Auto Mart Corporation responded

RVparrish, Purchased a 2008 Toyota Highlander at JT Auto Mart 2. We sell all of our used vehicles "AS IS" how ever we gave him concessions for tires, and radio upon signing all paper work. No promises were made, or implied as far as fixing the key fob upon delivery of vehicle. All supporting documents can be supplied. Thank you.

August 01, 2015

Very friendly people, and also works well with you. Worked well with me to get me my very first car of my own. I want to say thank you very much i love my new car. More

by Uniquejaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 11, 2015 -

J T Auto Mart Corporation responded

I am so happy that James took such great care of you. We hope to see you again in the future, and thank you for taking the time to do this review.

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