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JM Lexus

Margate, FL

4.9
9,101 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,101 reviews

June 12, 2020

Dealer had my car for a week and must have left it outside while holding onto it. I show up to pick up my car and it looks like a disaster. Not what I would expect for customer service from Lexus. Ver More

by ehc1850
Recommend Dealer
No
Employees Worked With
Service Department
Jun 12, 2020 -

JM Lexus responded

Hi ehc1850, Your feedback is very important to us and we want to thank you for taking the time out to provide us with this information. We would like to have our management team reach out to you to get more details about your visit. Please contact us at marketing@jmlexus.com. Thank you and have a great day!

June 12, 2020

Service has seriously declined at the JM Lexus Dealership. Paid $100 for a car detailing cleaning and definitely not worth the money. Disappointed. Not worth the money. Actually it’s worse than More

by Ingrid301
Recommend Dealer
No
Employees Worked With
Chris Cardullo
Jun 15, 2020 -

JM Lexus responded

Hi Ingrid, We are disappointed to read that your recent experience was not satisfactory. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Our focus is to provide consumers with excellent customer service and we would like to have our service management team reach out to you. Please contact us at marketing@jmlexus.com so that we can have them contact you. Thank you!

June 12, 2020

I recently leased an NX 300 at JM Lexus. I had a great experience! Steve McNerly was very responsive in helping me find my vehicle and went above and beyond to make the process as simple as it possibly co More

by Heather
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
Jun 12, 2020 -

JM Lexus responded

Hi Heather, Hearing that you had a great Lexus Plus experience leasing your new NX 300 with Steve is the best feedback we could ask for. Thank you very much for taking the time to write us a review and recommend Steve! Thank you for being part of JM Lexus family!

June 11, 2020

Best car buying experience I’ve ever had! Steve McNeeley thought of everything I may want or need. I ordered my NX online and picked it up. Seamless service. Thank you Lexus! More

by Smith.LisaAnne
Recommend Dealer
Yes
Employees Worked With
Robert Collins, Steven McNeeley, Ana Castillo
Jun 11, 2020 -

JM Lexus responded

Hi LisaAnne, Thank you for providing us great feedback about your online purchasing experience of your new Lexus NX with Steve. We are excited to provide our guests with virtual services to make the process seamless! Thank you for your recommendation and for being part of the JM Lexus family!

June 11, 2020

Dario could not have been more helpful with my purchase, I would recommend home to others and seek him for future transactions. Great Job Dario More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Dario Dziamalek, Robert Collins
Jun 11, 2020 -

JM Lexus responded

Hi Stephanie, We are so happy to hear that Dario made your experience here at JM Lexus a great one! Thank you for your recommendation and feedback. We look forward to seeing you again!

June 11, 2020

I had an issue that I felt wasn’t taken care of and actually felt like I was being pushed aside. They came back and took care of the problem and went above and beyond to help. I’m so grateful for their More

by Eh
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 11, 2020 -

JM Lexus responded

Hi Eh, Thank you for this feedback and for letting us know that you had an issue. We are very happy to hear that we could address your concern and get you back on the road! Thank you for being part of the JM Lexus family!

June 11, 2020

I had a great experience with buying my new car . I have always received excellent service from JM Lexus and Steve McNeeley was an exceptional salesperson who worked with me in finding the perfect car . More

by Sevinc
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
Jun 12, 2020 -

JM Lexus responded

Hi Sevinc, Steve is an amazing member of the JM Lexus sales team that always goes above and beyond for our guests and we are so happy that you had that experience. We are happy that he was able to find you the perfect car. Thank you for writing us a great review and for your recommendation. Come see us again soon!

June 10, 2020

Bruno Da Silva is likely the best car salesman I have ever dealt whit. Very clam, friendly. knowledgeable and helpful. Most of all he was just pitching in for our sales person who was out the day we sh More

by bsterl
Recommend Dealer
Yes
Employees Worked With
Bruno Da Silva
Jun 10, 2020 -

JM Lexus responded

Hi Bsterl, On behalf us all of us at JM Lexus I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Bruno. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon!

June 10, 2020

Ryan okuhn was a very efficient car salesman. Very Ryan okuhn was a very efficient car salesman. Very patient, knowledgeable about the car. I would send family, friends to him. Easiest salesman More

by Seminole
Recommend Dealer
Yes
Employees Worked With
Ryan okuhn
Jun 11, 2020 -

JM Lexus responded

Hi Seminole, Thank you very much for your recommendation of Ryan and JM Lexus! We could not ask for nicer feedback. It is great to hear that you had an efficient and seamless Lexus Plus experience. Come see us again soon!

June 10, 2020

Ryan was a phenomenal sales agent. Very professional, detailed and low key. At no point did we feel pressured. He worked with us to find exactly what we were looking for. The paperwork which can be elabo More

by salabady
Recommend Dealer
Yes
Employees Worked With
Ryan O'kuhn
Jun 11, 2020 -

JM Lexus responded

Hi Salababy, We are so pleased to hear that you had a phenomenal Lexus Plus experience with Ryan! We take pride in providing our guests with a no-pressure, transparent, and enjoyable experience and we are very happy to hear that was your experience. We look forward to assisting you again soon!

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