The entire experience was incredibly easy and accommodating - I didn't even have to come to the dealership. 2 days before the delivery before I signed any paperwork, someone from Jack Daniels (I didn't get the name) called me to Thank me for the purchase on behalf of the owner (a small detail that really matters), My Q5 was delivered to Staten Island by Emil, as promised. He showed me all of the features I should know, but I'm still exploring and discovering new shortcuts between virtual cockpit and other bells and whistles that Q5 features. Emil called me twice since the delivery to follow up and make sure I don't have any questions. It's my 5th lease (1st with Audi), and I've never had such a personalized attention before. This dealership offers an exceptional customer service, and its brand ambassadors are absolutely incredible. THANK YOU!