My husband and I have purchased used cars before. We were always incredulous of the process... why so many hidden fees, why so shady... why so much... greasiness? We were not particularly excited to car shop when we found out we were pregnant and needed a bigger car. We just didn't look forward to the hassle.
This time I researched the brand/style/mileage we wanted to go with and started checking out the market. I reached out to Cole... he was maybe the 4th salesman and although other salesmen had grand promises of an amazing deal/warranty/etc, etc. (With not much follow through behind them), in the end these cars are all comparable. The prices are all within a few hundred dollars of eachother. It takes a little more to set a place apart. A few things about Cole set him apart and made us choose him. He was earnest, patient, kind, and he actually LISTENED to our needs without just trying to force us into his office. We ended up buying a car from him ON THE SAME DAY I first reached out to him. That's how great he/the experience was.
That being said.. his sales manager Rudy.. told us his last name was the same as mine and my husband.. even though it wasn't (that was his attempt at a joke). And he bragged about the generations of car dealers in his family.. honestly I can believe him. His greasy salesman patina was flawless. He was cheap, and when he saw he wasn't getting the upsell he just pouted there at his desk awkwardly.
Go for the car, stay for Cole. Avoid Rudy if you can. All in all.. great experience.