Jack Daniels Kia

I had car trouble on the Garden State parkway and made to their service center. They took me right away and fixed my car. The service manager was very friendly and helpful. their service center. They took me right away and fixed my car. The service manager was very friendly and helpful. More

Went there to test drive a KIA Sportage and mentioned during the test drive that I really was looking for a Hybrid station wagon and was disappointed I couldn't find one. They suggested the Niro and pass during the test drive that I really was looking for a Hybrid station wagon and was disappointed I couldn't find one. They suggested the Niro and passed me over to Craig Russell. He was great. He was personable and had answers to all my questions. Is earnest about keeping up with the car relationship post sale. More

AVIOD THIS PLACE! Bait and switch! They set their prices “low” online for used cars then jack the price up with xxxxxxxx fees. Other Kia dealers don’t charge these fee Bait and switch! They set their prices “low” online for used cars then jack the price up with xxxxxxxx fees. Other Kia dealers don’t charge these fees. The sale people are nice as the other reviews have mentioned, however don’t be fooled! You will pay more for the car in the long run. When I decided to go with a different dealer due to these shady tactics the manager told me they could work with me on the price and then ghosted me. I think he was trying to sabotage the other deal. Shameful. Go elsewhere! More

After making an appointment 2 months ago for my 1st service on my brand new Kia I arrived on time for my appointment. I waited 25 minutes after speaking to the receptionist to be checked in. When I was service on my brand new Kia I arrived on time for my appointment. I waited 25 minutes after speaking to the receptionist to be checked in. When I was checked in it took almost 2 hours before I spoke a service agent to ask when my car would be ready. I was told it was being washed. 20 minutes later I received my car. 2 and half hours for a routine inspection and oil change for a scheduled appointment is unacceptable. More

Never would do business with these guys Screwed my daughter out of a new vehicle And they still harrase her with upgrade emails and letters Terrible dealership daughter out of a new vehicle And they still harrase her with upgrade emails and letters Terrible dealership More

Very disappointed with this dealer, where I have gotten decent service before. It has definitely gone downhill. I brought my car in for a recall issue and an oil change, but also asked them to check out an decent service before. It has definitely gone downhill. I brought my car in for a recall issue and an oil change, but also asked them to check out another potential problem with the car. They told me it would cost a $150 diagnostic fee for them to look at anything else if it was out of warranty. I said no thanks. My local mechanic will look at the car and tell me what's wrong for free. When I got there, they made me wait a longer time than usual sitting on the couch just to drop off the car. After they looked at the car they called me and told me they recommended a whole bunch of expensive flushes and additives they would gladly sell me. They also told me I needed new tires because the tires were wearing unevenly -- so I asked them to check out why this was happening. They told me it would cost money (that pesky $150 diagnostic fee again) to check out the problem, but they would be happy to replace the tires without fixing the underlying problem. I asked them to just please rotate the tires and they agreed. Why didn't they recommend that in the first place? To add insult to injury, when I picked up the car they told me if I paid by credit card, they would add on a 2.75% processing fee. I tried to pay by check but their check machine was conveniently broken. FINALLY, after I refused to pay the credit card fee, they called a manager and he adjusted the credit card price to remove the fee. They also added their promotional license plate frame to the car without my permission, which I promptly removed when I got home. I am not advertising this business and I will never go back to this dealership. I feel badly for giving my customer service rep a bad rating because she was probably only parroting what they company told her to say, but it is not cool to make people pay a credit card fee and charge diagnostic fees to look at minor problems with the car. I should have just had them to do the recall work and gone somewhere else for the service. More

They will tell you to bring your car in that it’s covered under warranty you get there they tell you it’s not after 3 hours of waiting and still charge you 200 for a diagnostic fee for doing nothing discusse under warranty you get there they tell you it’s not after 3 hours of waiting and still charge you 200 for a diagnostic fee for doing nothing discussed by this place More

Spoke to a Claudia for a vehicle First of all was a customer of there’s She pushes u to come into dealership Would not give any numbers Come in she says The company is going down hill Mike and Jac customer of there’s She pushes u to come into dealership Would not give any numbers Come in she says The company is going down hill Mike and Jack don’t care how they run there budiness Real shame More

The salesman r great Mr Russell explained to me everything I need it to know he also set up siris stations I give a to him everything I need it to know he also set up siris stations I give a to him More

I bought a 2023 Kia Sorento EX hybrid at Jack Daniels Kia in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), t in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), they wanted me to pay for what they diagnosed a software update issue because it was not covered by warranty. I called and spoke to the person that sold me the car, Robert V. He said that service was only charging me for the labor and I quote, "that's what happen if you cant do it yourself". I don't mind doing the update myself but I formally made a complaint at KIA USA to address this issue. I will certainly not go back to this dealership. More