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Jack Daniels Porsche - Service Center

4.5

11 Lifetime Service Reviews

335 Route 17 South, Upper Saddle River, New Jersey 07458

11 Reviews of Jack Daniels Porsche - Service Center

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November 07, 2018

"Porsche Cayman "

- Allouismusic

Amazing team at Jack daniels! Would never go to any other Porsche dealer. Truly white glove treatment! Can’t wait for my next purchase at fhis dealership! Alan T

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Recommend Dealer
Yes
Employees Worked With
Salvatore Tsegai
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Meiler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 09, 2018

"C4S Cabriolet "

- Michael

I came in to pick up my 911 from service and saw the car, rest is history. Jonathan was extremely helpful, as well as knowledgeable. He was able to get me a fair value on both my trade and the new 911.

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Recommend Dealer
Yes
Employees Worked With
Frank Gebbia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan D. Wein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Evan Gemma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Jack Daniels Porsche responded

Thanks for sharing your feedback. Glad Johnathan took good care of you. Enjoy your new C4S Cab!!

July 25, 2018

"Incompetent Porsche Service Center"

- ssaki

Unknown sound occurred in my car over and over and over again. I requested Jack Daniel Porsche to fix it quickly since my baby is scheduled to ride in the back seat. However, they could not find the cause even after the four visits, so they asked them to come and find out for themselves. I haven't had this service and I regret it the most since I bought a Porsche. If other people visit this place, I would never want to stop it. Very unkind and not responding to e-mail. The same holds true for general managers. Never recommend

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Recommend Dealer
No
Employees Worked With
Evan Gemma
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Barbara Gesualdi
July 23, 2018

"Service Experience"

- Mave

I went to Jack Daniels Porsche for service and Barbara Gesualdi provided me with outstanding service and courtesy handling all my questions. From the moment I walked in she was friendly and helpful.

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Recommend Dealer
Yes
Employees Worked With
Barbara Gesualdi
Jul 25, 2018 -

Jack Daniels Porsche responded

Thank you for leaving your feedback. We wish you all the best!!

July 18, 2018

"Excellent Service"

- Greg N

This was my first time at Jack Daniels Porsche for service and Barbara Gesualdi provided me with outstanding service. From the moment I walked in she was friendly and accommodating. This will be my new go to location for all of my service needs on my 2011 Panamera.

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Recommend Dealer
Yes
Employees Worked With
Barbara Gesualdi
Jul 18, 2018 -

Jack Daniels Porsche responded

We're glad Barbara and the rest of the service team were able to accommodate a great visit during your time with us. We look forward to seeing you again soon!

June 01, 2018

"Amazing experience "

- Anonymous

Barbara helped me out and was absolutely lovely, I couldn’t have asked for a better experience. I came in to change my brakes and she made sure the whole process went smoothly including putting me into a loaner car, I would definitely recommend anyone to this dealership for service.

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Recommend Dealer
Yes
Employees Worked With
Barbara Gesualdi
Jun 07, 2018 -

Jack Daniels Porsche responded

Thank you for the wonderful review!! Glad Barbara provided you with a pleasant experience while servicing your vehicle with us!!

April 19, 2018

"Awesome Service"

- BRIAN

Just wanted to thank you all for your hospitality as well as your cordial and expeditious last minute service call for my ’16 Pana GTS. My family and I were given the VIP treatment and we were complete strangers...but no more! What a pleasure it is to deal with everyone at JDP from the door to the floor and back! Brian

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Recommend Dealer
Yes
Employees Worked With
David Chais
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jack Daniels V
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Frank Gebbia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Barbara Gesualdi
Apr 20, 2018 -

Jack Daniels Porsche responded

Thank you for sharing your feedback. Enjoy your new GTS!

Apr 20, 2018 -

Jack Daniels Porsche responded

Thank you for choosing Jack Daniels Porsche to service your Panamera GTS! Glad you had a wonderful experience with us!

August 17, 2017

"From devastated to elated "

- MsBOXSTER2014

My 2014 Boxster needed a unexpected and very costly repair. Initially, I was devastated and reluctant to allow the dealer to service my vehicle. But after speaking with Chris the service manager he assured me that Porsche stands behind their workmanship and the quality of their cars.. He also expressed that his service dept was more than qualified to perform the needed repair. Although my car was in the shop for more than three weeks , the dealer provided a loaner and I received a weekly update on the progress of the repair......KUDOS!!!

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Recommend Dealer
Yes
Employees Worked With
Tom Stika , Chris Dodin
Aug 19, 2017 -

Jack Daniels Porsche responded

We are glad to hear your car service experience was so pleasant. We hope to work with you again in the future. Thanks for the review. Best of luck!

June 02, 2016

"Peace of mind"

- 2013IXXI

The service team at the dealership exceeds all expectations! From the welcome to the thank you, I felt comfortable and attended to. Unlike other German brand dealerships, the staff truly cares for customers' concerns and addresses them surgically. I highly recommend asking for Barbara in service if you strive for attentiveness, professional, and superb follow up.

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Recommend Dealer
Yes
Employees Worked With
Barbara Gesualdi
Jun 02, 2016 -

Jack Daniels Porsche responded

Thank you for letting us earn your business. Barbara is indeed a wonderful service advisor. Glad we were able to help keep your Porsche run smooth. All the best!

May 26, 2015

"When you have a service problem its nice to k"

- FlymanNJ

In the past, bringing my car to a dealer for repairs has not done much to build dealership or brand loyalty. After all, a car is not supposed to need repairs. If something has gone wrong its certainly not going to make me loyal to the brand.. On the other hand, when problems arise and things don't go as you expect, I really learn what a company is made of. I recently had a performance problem with my 2005 Cayenne Turbo. I made the mistake of bringing the Cayenne to my neighborhood service garage. Its a great garage that I've used for years, and they only charge $75/hr for labor. The problem turned out to be with my fuel pump, and the complete bill came to $595. I left the same day and the car was running great! Until it started stalling, four day later. It would only run for 20 seconds then stall. This time I brought it to Jack Daniels Porsche. The service representative Brooks, has to be one of the most personable, friendly, and helpful reps I have ever worked with. He squeezed me into the schedule, fixed me up with a great loaner car, and promised to call me within a day. Brooks did what he said he would, he called and explained that the car was out of gas. This was a shock because the garage read half full. It seems that the neighborhood service garage had tangled the gas tank sensor with a harness, and while my gauge read half-full, the tank was empty. The sensor was fixed, so I asked Brooks to take care of a couple of other things. While the additional repair process proved more complicated than I had hoped, it gave me a chance to meet Chris Dodin, the service manager. Things sometimes do go wrong, its just the way life is. But when things go "wrong" it gives a company an opportunity to show why they are a good company. They get a chance to exceed your expectations, and as I've learned, that builds loyalty. My experience in dealing with Chris Dodin, has done more to build loyalty to the Jack Daniels dealership, in to the Porsche brand. In the past, I've purchased all my new Porsches from different dealerships and I've used the closest dealership to perform my service. Chris Dodin changed all this. I will buy a new Porsche soon, probably a diesel Cayenne. As long as Chrs Dodin is still employed at Jack Daniels, I will continue to buy and service all of my cars right here. Thank you Chris.

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Recommend Dealer
Yes
Employees Worked With
Brooks Bateson, Chris Dodin
May 26, 2015 -

Jack Daniels Porsche responded

Please contact our Service Manager Chris Dodin 201-368-7300 EXT. 1372 Thank you

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