Jack Demmer Ford

Purchase of Ford Escape 2015 We looked online and visited several dealers before stopping at Jack Demmer Ford. Our salesman Mark Movsesian was very helpful and took the time t We looked online and visited several dealers before stopping at Jack Demmer Ford. Our salesman Mark Movsesian was very helpful and took the time to look for the particular vehicle we wanted. The best part was that he did not try to hard sell any extended warranty or protection plan like some of the other dealers. Overall it was a pleasant experience and I will recommend Jack Demmer Ford to my friends and colleagues. More

Great People I chose to shop at Jack Demmer Ford because of the integrity that this dealership seems to have been built on. The people are patient, helpful and in I chose to shop at Jack Demmer Ford because of the integrity that this dealership seems to have been built on. The people are patient, helpful and informative. The dealers care about the customers. More

Purchase of a 2011 Focus I just purchased a 2011 Focus - the service was great. I have bought my last two new cars from them so I knew they would come through with a used one. I just purchased a 2011 Focus - the service was great. I have bought my last two new cars from them so I knew they would come through with a used one. More

Sync Training Went for Sync training last Saturday and it was very helpful in understanding all of what Sync has to offer. Trainer did a good job explaining Sync an Went for Sync training last Saturday and it was very helpful in understanding all of what Sync has to offer. Trainer did a good job explaining Sync and answered everyone's questions and concerns. More

Great Dealership Sales staff is great - Chris Webb was helpful and a pleasure to work with! However, beware of the high pressure sales on the tire and wheel protecti Sales staff is great - Chris Webb was helpful and a pleasure to work with! However, beware of the high pressure sales on the tire and wheel protection plan. Guy was probably just doing his job but I felt uncomfortable and thought it was unnecessary. More

Experience with Service Department was horrible This may be an isolated incident, but I feel as though it is worth putting out there. I dropped my vehicle off for a warranty issue at 7am, in which This may be an isolated incident, but I feel as though it is worth putting out there. I dropped my vehicle off for a warranty issue at 7am, in which I told them that I needed to have it back by 1pm the following day. I stated that if they could not have it fixed in that time frame I would come back another day, they assured me that it would be completed by the next morning. I also stated that if it was not going to be completed to call me so I could make other arrangements and change my schedule. Well, at 11 am I called them for a status update in which the service person told me that it would not be completed until sometime between 4pm and 6pm. I asked him if he was planning on calling me to inform me of the change in time, he stated "well I was just going to call you when it was done". He also offered to rent me a car for a reasonable fee. All I wanted is for him to be up front with me on the time frame and situation. Overall, I feel as though they handle this situation very unprofessionally, and I am not sure if I will ever bring my vehicle there again. More

One of the best dealerships in the area. This is my third purchase from this dealership. Each visit has been as pleasant as the first. I will be returning in a few years. This is my third purchase from this dealership. Each visit has been as pleasant as the first. I will be returning in a few years. More

I feel as if my deal is incomplete. I'm disappointed with the service received during my deal. My fiance and I came in with preapproval. On the day of the deal all our salesman had to I'm disappointed with the service received during my deal. My fiance and I came in with preapproval. On the day of the deal all our salesman had to do was get the paperwork together because we brought him a $40,000 cashiers check for the purchase amount. Well all the paperwork was completed and we have the vehicle but 'm still waiting on a call back from our salesman because we were only issued one (1) key. I've called him and emailed but no response other than unfortunately we don't have another key. You would think that being this is a Ford dealership and that he didnt' have to do anything but let us test drive the truck (I knew what we wanted because I found it online) he could have had a key made for us in the service department. It's day 3 of owning our truck and after giving the dealership $40,000 we have to now spend $150 to get a key made that should have been provided during our sale. Very disappointed. More

Return Customer I purchased my 2005 Explorer from Demmer and went back for my 2015 Explorer. My salesman was very exited to see me again and searched hard to find exa I purchased my 2005 Explorer from Demmer and went back for my 2015 Explorer. My salesman was very exited to see me again and searched hard to find exactly what I was looking for. My 2015 Explorer is everything I expected and more. Technology in cars has sure changed in 10 years and are now more fun to drive. More

Best used car buying experience Our salesman Mark Puls was the best. He was very easy to work with and answered all our questions too. Their finance person (Larry) is one of the grea Our salesman Mark Puls was the best. He was very easy to work with and answered all our questions too. Their finance person (Larry) is one of the greatest, caring and hard working individuals that does any and everything to make sure you are getting the greatest deal available. These two made our car buying experience very pleasant and easy. We actually bought two vehicles within a two week period. Thank you!!!!! More