Jack Demmer Ford

Excellent Ford dealer in Michigan I recently leased a 2015 Ford Escape at Jack Demmer Ford, My salesman was Ted Wisniewski. I have been leasing vehicles from Jack Demmer since early 19 I recently leased a 2015 Ford Escape at Jack Demmer Ford, My salesman was Ted Wisniewski. I have been leasing vehicles from Jack Demmer since early 1996, Ted is always a pleasure to work with & always has been friendly & Knowledge full. Additionally keeps an eye prior to lease end for new vehicels. Most importantly he make all efforts to gets me available rebates and promotional deals to keep my lease cost low with higher end options. Ted is also instrumental in after sales service for maintenance of vehicle. As a customer, Value is what I count which I gets from Ted. Everyone at Jack Demmer is kind & friendly from the time you step through the door until you finished doing business with them. I can’t imagine myself in any other brand or dealership. More

Thank You Jack Demmer It had been 25 years since I was in a dealership...my sales associate understood how I felt, he listened to my concerns and he took the fear right awa It had been 25 years since I was in a dealership...my sales associate understood how I felt, he listened to my concerns and he took the fear right away. More

GOOD Work After looking at several cars ,we ordered a car from Marty to be made for us. He was very helpful and it was a very pleasant experience working with After looking at several cars ,we ordered a car from Marty to be made for us. He was very helpful and it was a very pleasant experience working with him. When it came in everything was great and we have been enjoying the vehicle. More

2015 Explorer delivery I have purshcased or leased many vehicles and I have to say from the beginning of the process untilI drove off in my new vehicle it was a very smooth I have purshcased or leased many vehicles and I have to say from the beginning of the process untilI drove off in my new vehicle it was a very smooth affair. More

GREAT DEALERSHIP FOR USED CARS!! I have bought new cars from other dealerships but recently found a used, fully loaded Ford Flex with low mileage and in brand new condition at Jack De I have bought new cars from other dealerships but recently found a used, fully loaded Ford Flex with low mileage and in brand new condition at Jack Demmer. Lori, our used sales rep helped us out and made us feel very comfortable through the whole process. She was very fast in getting us our car, even with my crazy work schedule. She also worked into giving us the greatest deal with an upgraded warranty. I would recommend Jack Demmer for new and especially used cars. And if you are looking for a used car, talk to Lori!! More

Very pleasant experience I recently totaled my beloved daily driver and needed a new vehicle. Duane Laidlaw worked very hard to get me the exact car I wanted and delivered it I recently totaled my beloved daily driver and needed a new vehicle. Duane Laidlaw worked very hard to get me the exact car I wanted and delivered it with a full tank and about an hour's worth of instruction to help me understand all the new features. Couldn't be more pleased! More

A dealer that actually listened to my needs!!! This is the first time i have been to a dealer where they listened to my needs and worked to meet them. The sales person Lori addressed every concern This is the first time i have been to a dealer where they listened to my needs and worked to meet them. The sales person Lori addressed every concern i had. Through team work between Lori, her manager and the finance department we did everything we could to get me the truck I needed. The manager was also very friendly and accommodating. The whole staff was fun to be around, yet professional and serious when needed. I also live an hour away and they called to make sure I made it home safe. Thank you for the great experience. More

Positive new car purchase and great service dept experience Best new car buying experience I have ever had. Rex Adkins was very accommodating. I had been to another dealer who did not take care of business. Best new car buying experience I have ever had. Rex Adkins was very accommodating. I had been to another dealer who did not take care of business. In fact, their carelessness almost cost me the abllity of getting a new vehicle. Once I began working with Rex, it was a seamless purchase. I don't believe it had anything to do with the commission he made. This was a Z-Plan Lease and I believe he would have made more money on a purchase. He saw his job as getting me into the vehicle I wanted with the best price possible. Prior to this purchase, I had to have some repair work done on my 2012 Fusion. Again, this was the best repair experience I have ever had with a dealer. The service department greeted me with such a positive attitude. The service rep. walked me through the procedure, took care of a rental car I needed, and kept me updated by phone. I only have the best things to say about Jack Demmer Ford, Wayne, MI More

What happened to customer comes first? Who closes when you are trying to make a sale? Jack Demmer's Used Car salesmen that's who! I get it, nobody wants to stay past their shift at any job Who closes when you are trying to make a sale? Jack Demmer's Used Car salesmen that's who! I get it, nobody wants to stay past their shift at any job but when you're working for commission I guess J Demmer's people make enough sales that they can throw one away every so often. I get there around 5 o'clock to buy a truck and had forgotten the title for my trade-in. Right there instead of letting me rush home to grab it (I live 10 minutes away) or just not including the trade-in they say "no no we can work around it". While I was setting up insurance the saleslady was calling the bank to verify funds for the electronic check I had gave her. I guess she didn't want to wait on hold and had hung up and said "they weren't there anymore", which I knew wasn't true because I had spoken to the bank's loan department the night prior at 7:30. After I got insurance setup I called the bank and waited on hold to try and verify the funds FOR THEM! While I was doing this everyone was closing up shop and the saleslady had actually left me to go get her truck and move it closer before she went home. As 6 o'clock got closer both her and the manager were telling me that I'd have to come back tomorrow to finish the sale. They said they needed to verify the funds still and it was 6 o'clock and time to close. I told them I was on hold and we could still verify the funds tonight. The manager told me that I still didn't have the title for my trade-in and couldn't do the sale without it. I pointed out to him how many times I had offered to go home and get it (still 10 minutes away). I even bargained with them that they could take off the trade-in value if it would make it easier. Neither of them even considered to stay the possible extra 10 minutes after 6 to finish this sale. I had already canceled my evening plans so that I could buy this truck. Now to sum up what happened during the 50 minutes that I sat there, the ONLY thing that got accomplished was that I did setup car insurance and the paperwork was typed up for a vehicle that I am no longer going to buy because of the disrespect and being brushed off and sent home like I have time to spare sitting around a car dealership while being treated like I am an inconvenience to Jack Demmer's sales crew. Good Job! More

The shady, slimy 50's used car salesman... w/ a 2015 twist They refused to address my wife... and only expressed pity for her having to go through the sales process. I feel sorry that my wife had to go throug They refused to address my wife... and only expressed pity for her having to go through the sales process. I feel sorry that my wife had to go through such a degrading experience. More