Jack Madden Ford Sales Inc

I dropped by Jack Madden yesterday, Feb 3 to get some ideas of specs and prices on pick ups. I was met in the yard by Steve and explained that I was on a mission for information, rather than to buy now. ideas of specs and prices on pick ups. I was met in the yard by Steve and explained that I was on a mission for information, rather than to buy now. I explained further that I am waiting for my US residancy, that when I am legally able to work,some months from now, I will be needing a pick up and want to put together a business in the meantime. Steve had no problem with this, invited me into his office and we went through a few of my ideas for the truck. Steve took notes, explaining what is and isn't available ex factory, plus answered a few questions about the use of the vehicle (the laws here differ greatly from Europe regarding heavier vehicles). He said that he would pass on my details to Pat Ford, who called me during the evening to go over my discussion with Steve, the up shot being that we will be meeting later this month to discuss in more depth. There was no pressure, no sales hype, just laid back discussion with a few digressions and laughs thrown in and offers of advice and contacts for other equipment and work. This is really what customer care, customer service is all about, something for which the US is famous in Europe, but in fact rarely seen outside of bars and restaurants. This dealer is not the first I have visited, but is far ahead of the others, in their understanding and willingness to help with my planning for the future. More

First time buying from Jack Madden and it was great experience. No pressure and great deal. I trade in a 2010 Toyota Rav4 because of the recall and bad service at the dealer down the street so I decide experience. No pressure and great deal. I trade in a 2010 Toyota Rav4 because of the recall and bad service at the dealer down the street so I decide go back to Ford. I bought a 2010 Fusion SE V6 and it a great running car. More

My family has done business with Jack Madden Ford for decades, and we always make sure to work with Gary Brigham. He is friendly, knowledgeable, and he never pushes sales on us. I also found him to be decades, and we always make sure to work with Gary Brigham. He is friendly, knowledgeable, and he never pushes sales on us. I also found him to be very patient. He really walked me through the purchase without trying to rush me - I didn't feel like another commission, but rather like someone he was actually trying to help. I would reccoment this location to anyone, and PLEASE go see Gary Brigham! He really is just the best! We wouldn't buy a car from anyone else. More

Today I took delivery of a new 2010 Ford Edge. This was my first experience with Jack Madden Ford, and I could not have asked for a better one. I was treated with respect, courtesy, and professionalism thr my first experience with Jack Madden Ford, and I could not have asked for a better one. I was treated with respect, courtesy, and professionalism throughout this buying experience. I was recommended to Madden Ford after having done business with a different dealer for over 20 years. I was a bit worried about it, but those worries were turned when I first met Tom Lucier the Sales Manager. Tom introduced me to Gary Brigham who would be my sales consultant. I felt that Gary and Tom answered all my questions with honesty, and made me feel like they appreciated my business. Lee Welsh worked with me to put together the financing, providing me with the best rate options available, so I could make a decision right for me. This was truely one of the best customer service experiences I have had in buying a car. Today when I picked up my new Edge. The car was clean, had a full tank of gas, and Gary spent much time with me going over the options, and operations of my new car, and did it with enthusiasm, making me feel more comfortable that I had made the right decision to go with Madden Ford. I look forward to my new partnership with Madden Ford. I would highly recommend Madden Ford, and in particular the representatives I dealt with; Gary, and Tom to anyone. Thank you for making this a good experience for me. More

I have given great ratings on all criterias because Decue was successfully helpful for me when I was in looking at a Ford Edge. He explained any questions or concerns I had about pricing and the car in gener was successfully helpful for me when I was in looking at a Ford Edge. He explained any questions or concerns I had about pricing and the car in general. Decue is a very nice gentleman and I would recommend him to friends & family in the future. More

I couldn't be more pleased with my experience at Jack Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates an Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates and pushy managers, I was thrilled at the experience I had at Madden. I was greeted promptly, treated with respect by all of the associates - no pushiness or no urgency from them to 'make a sale,' and most importantly, they were genuinely honest and friendly people. After Boch, I was extremely tentative about being 'pushed' into a sale, as Boch barely allowed me to leave their showroom - they pressured me to put a down payment on a car after I repeatedly told them that I wanted to go home and sleep on the offer they made. Jack Madden Ford eased my mind immediately - I did not get a sense that they were going to push me into anything (and they didn't) and assured me that not all car salesmen are vultures waiting for their next kill. I recommend asking for Wade Cesvette - he was helpful, friendly, and knowledgeable and he even came in on his day off to personally see to it that I was taken car of before driving my new car off the lot. I hope this mans hard work and customer focused attitude does not go unnoticed. Lee (the man who worked on the paperwork after we chose a car) was extremely knowledgeable and personable, as well. I really enjoyed speaking with him and his explanations as to my options for payment plans and warranty's was crystal clear. He was a delight to work with. Overall, I got a real sense of family while interacting with the staff at Madden and the focus was where it should be: finding just the right car for me. I felt very at home there and I highly recommend Jack Madden Ford to anyone looking for a new or used car. More

I have started to write my comments several times but had to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and cert to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and certainly would not recommend anyone else to either. After being thoroughly humiliated by the so-called sales manager Patrick Ford, while the general sales manager Steve Carter chose to ignore it, I left. Fortunately, I did more online research and found a dealership which promoted professionalism and customer service. I bought one new pickup and lease one new car last weekend from Herb Chambers. More

I was very pleased with our salesman Adrian. He was very knowledgeable about the car we purchased and went over each feature with detail. He was friendly and professional and I would be happy to purchase an knowledgeable about the car we purchased and went over each feature with detail. He was friendly and professional and I would be happy to purchase another car from him. He made the experience very pleasant. More

I did not expect to buy my new F150 Lariat on the visit I made to the dealer. I did though because thay had the truck I wanted at the price I wanted to pay minus my trade-in. Even though my trade qualified made to the dealer. I did though because thay had the truck I wanted at the price I wanted to pay minus my trade-in. Even though my trade qualified for Cash4clunkers, the F150 did not. But in actuality, i am getting far better mileage on the F150 than I ever did on the 4Runner. Did I say I love my F150! I would recommend that Jack Madden NOT use their outsourced radio/nav installers. They wanted way too much for the OEM NAV install. I put in my own for a third the cost. More

I stopped into Jack Madden Ford to inquire about the Ford Escape. I was met with a friendly greeting and received immediate service. Decue asked me a few questions about what I was looking for and a price r Escape. I was met with a friendly greeting and received immediate service. Decue asked me a few questions about what I was looking for and a price range I was comfortable with. I was then able to take an Escape for a test drive! When we returned Decue ran some numbers for me so I could get a better idea about the price I would be looking at. The staff at Jack Madden was very accommadating and understanding. I wasn't looking to buy a vehicle that day, but I wouldn't hestitate to go back to this dealership in the future! More