Jack Madden Ford

I have owned 6 Fords in my life, and bought a 2023 Ford Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's c Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's customer service and related policies and processes have left me speechless and rethinking my position of using Ford products going forward. I got the truck towed to the nearest large Ford dealer, which was Jack Madden Ford. I was told there would be no loaner, that I had to get Ford to authorize a rental. After several back and forth discussions, Ford authorized a rental - but I had to find it and it had to be a Ford vehicle. 2 days later I located the elusive car to rent -as it seems a lot of rental agencies have moved away from the Ford platform. I had to pay for the rental upfront - and Ford was supposed reimburse later. Poor communication, a single-skilled replacement mechanic, numerous other "engine replacements in queue and constant delays resulted in it taking 6 weeks to get my truck back. Imagine if I had to rely on said truck for my income - as the rental reimbursement limit certainly wouldn't have paid for a truck. After my truck was returned, I received zero calls, inquiries or "how the heck are you" touches from anyone in the chain. Then came the rental reimbursement, where I had to deal with a customer advocate and the dealer to get moving. A month later they cut a check, but 3 weeks after they said they cut the check I asked as to where it might be? The customer advocate said to "wait for it." I called the dealer (who cut the check) and they said they sent it to an address where I lived when I was a kid??? Evidently they googled my name and sent it to the first address they found, despite having all of my provided information at least a dozen different ways? Still waiting for a check...and I will state unequivocally that I will not be buying a Ford product or supporting Ford products in the future. Its sad that one the best companies in America has devolved. More

They had my car for 20 days before even diagnosing a transmission problem. Jack Madden Ford Service Personnel and Manager Marcello does not return calls (plural). Bad transmission on a car with less tha transmission problem. Jack Madden Ford Service Personnel and Manager Marcello does not return calls (plural). Bad transmission on a car with less than 70K miles?? Huge overpriced estimate. Do not use Jack Madden Ford Service. More

Rude people and i feel like their mechanics don't know what they're doing at all. what they're doing at all. More

Worst service, worst diagnostic workup ever! The Jack Madden service center deserves a negative number, not one star. My 23 year old daughter recently took her 2018 Ford 150 4X4 in with an odd The Jack Madden service center deserves a negative number, not one star. My 23 year old daughter recently took her 2018 Ford 150 4X4 in with an odd electrical issue. One day the truck did not start,totally dead, battery was fine. AAA got the truck running by completing an electrical connection to the solonoid and told her to take it to a Ford dealer for service. The truck was diagnosed with a bad transmission and recommended having the transmission replaced for $10,000! The truck had no history of transmission problems. When we showed up we paid the $189 diagnostic fee and requested the paperwork on the vehicle. There was no paperwork ready. We had to wait nearly 40 minutes for the technician to write up a report form the day before. In the report there was no transmission issue noted on the drive test. There was a bad code for a range sensor in the transmission. The range sensor is a $27 part. It is a labor intensive job that could end up costing about $1,000. When we asked why repairing the range sensor was not recommended (never mind they weren't even going to tell us that this was the issue - only that we had a bad transmission), we were told that one thing could lead to another and in the end the cheaper way to go was to replace the transmission. More than $10,000! We took the truck to a real transmission shop that diagnosed a bad wire but when they started the job realized that it was only a bad electrical connection to the transmission. The truck is fine and we saved $10,000 by not taking the advice of Jack Madden Ford. We will never, ever go back there and neither should anyone else. More

Won't ever recommend a dealer who prices vehicles over MSRP when they have the 'opportunity". MSRP when they have the 'opportunity". More

If there were negative stars, that's what I would give. I made an appointment to complete warranty work - replace running boards, rear camera, and a little back gate rubber bumper. Dropped the car off at I made an appointment to complete warranty work - replace running boards, rear camera, and a little back gate rubber bumper. Dropped the car off at 8:45 as requested. Was not looked at that day. Second day, looked at and needed to wait two weeks to get the part, third day dropped the car off and the work was not completed. THREE DAYS and NOTHING was done. More

Just terrible in every sense of the word. I've been in for service a number of time now and had good-ish experiences. The usual dealer thing of an appointment for an oil change that takes 2 I've been in for service a number of time now and had good-ish experiences. The usual dealer thing of an appointment for an oil change that takes 2 hours, but hey, at least the free wifi is slow and terrible, right? Made my appointment three weeks ago for my visit which included an oil change and one of my recalls. The other recall was one of those have to come in, then we can order, then you can come back run a rounds, but hey, it's a dealer, right? So, when I arrive today I'm asked if I'm dropping off. I had let the scheduler know I'd be waiting because Jack Madden doesn't have loaners and you know, it's Monday and people have to work? I asked how long the wait would be- 7 hours. Mind you, Ford quotes the time to do the recall at 0.4 hours. I took the morning off for this service, not the entire day, so guess it's a no go on getting my recall done today. When the oil change is done, they have the guts to tell me it's going to be $110. For an oil change and nothing more. The last two visits I paid $53 and $65. The reason for the upcharge? I didn't get the works package. Cool. As I'm paying and checking out I see there's a listing for a multi-point inspection but there's no paperwork. I asked, the tech was called and the report I got back? "He said everything looks fine". Cool. $110 worth of cool. Looks like I'm never going back here. Ah well. There's always another dealer to give a shot. More

Was mislead on the listed price of a car. Spoke with 3 different representatives, wasn’t informed of a $10k market adjustment until I got to the dealership. Having spoken with two other d Spoke with 3 different representatives, wasn’t informed of a $10k market adjustment until I got to the dealership. Having spoken with two other dealerships since they seem to be set on being the last in the area to squeeze pennies from their customers. Horrendous experience. More

** Be aware Works package is not honored*** This must be the only dealer in the state of Mass that does not honor the Works service package. Vehicle has been serviced here since purchasing. Scheduled ap be the only dealer in the state of Mass that does not honor the Works service package. Vehicle has been serviced here since purchasing. Scheduled appointment, asked specifically for works service which for the last 3 years has been around 65.00$ and confirmed. As soon as I show up the service person says the works has been split into to services which will be 115.00$. Called 3 local dealers in the vicinity and they all honor the works at 65. Very shady practice to lure costumers and charge them almost double. One way to loose a costumer for sure. More