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Alexandria Toyota

Alexandria, VA

4.5
570 Reviews

3750 Jefferson Davis Highway

Alexandria, VA

22305

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Showing 570 reviews

April 15, 2024

My car is regularly serviced by the Platinum Team. They do a fantastic job, especially Technician Sterian Tuluceanu and Service Writer Jenny K.. Thank you! More

by Diane T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterian Tuluceanu, Jenny Kirby
Apr 17, 2024 -

Alexandria Toyota responded

Hello Diane, thank you; we appreciate your feedback!

April 13, 2024

great team, great service. very customer oriented. every person I dealt with was knowledgeable and helpful. More

by james76collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Simpy, Caesar, Jim Brotherton
Apr 16, 2024 -

Alexandria Toyota responded

Hello James, we appreciate you taking the time to leave us this feedback.

April 12, 2024

We recently purchased a 2024 Toyota 4Runner and could not be happier with the experience. Douglas Quintanilla was low pressure, extremely knowledgeable, and very helpful. Imad Alkadi in finance was also 100% More

by brodersen101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Quintanilla, Jim Brotherton
Apr 16, 2024 -

Alexandria Toyota responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

April 11, 2024

I got railroaded crook salesman lying cheating are there ..I can only tell u the way things are on one is honest everybody is cheat . More

by Faysalhassan900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Brotherton
Apr 16, 2024 -

Alexandria Toyota responded

Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please give our customer relations manager Laura a call to better assist you. 703-778-3802

April 10, 2024

Jenny is my service advisor, and she is wonderful! I came in thinking I might need new brakes and new tires, but she explained that all were good for now, and that I would probably need new tires aft More

by lloyds
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Apr 12, 2024 -

Alexandria Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Thank you for being a loyal customer!

April 06, 2024

Happy with their service department. They take good care of the vehicle I purchased here in 2004. More

by Happy Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy
Apr 07, 2024 -

Alexandria Toyota responded

Hello, we appreciate you taking the time to leave us this feedback.

April 05, 2024

The entire staff was extremely helpful. All my needs were met and questions answered. Excellent. More

by Christopher.gilpin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emna Amara, Jim Brotherton
Apr 06, 2024 -

Alexandria Toyota responded

Hi Christopher, Thank you for taking the time to let us know how we did. We hope you have a great day!

April 02, 2024

Outstanding staff, service and selections. My family and I stop by Alexandria Toyota to look at the 2024 RAV4 Hybrid and were greeted by Frank Mayhew. I was upfront with Frank and he basically More

by chrisb_one
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Mayhew
Apr 05, 2024 -

Alexandria Toyota responded

Hi Chris, we're so glad that we were able to go above and beyond your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota. Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 01, 2024

The sales person was very helpful. He helped me out very well. Appreciate everything he did, and I had a good experience. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Tedros Yohannes, Jim Brotherton
Apr 03, 2024 -

Alexandria Toyota responded

Hello Mike, we are so pleased you enjoyed your visit to Alexandria Toyota!

March 19, 2024

It took a little longer to make the reservation than I would have liked. It was easier when we just called in. it was a busy day, but everyone greeted me with kindness and humor. I came in for an oil c More

by Carlton Ackerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy T
Mar 20, 2024 -

Alexandria Toyota responded

Hi Carlton! We're so happy we were able to help you out! Thank you for your 5-star review!

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