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279 Reviews of Jackie Cooper Nissan - Service Center
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June 08, 2019
Surprise purchase My husband and I came into the dealership to purchase new tires for his 2013 Nissan Murano. While waiting we went to browse the used cars. I saw the w My husband and I came into the dealership to purchase new tires for his 2013 Nissan Murano. While waiting we went to browse the used cars. I saw the white 2016 Nissan Altima, checked out the specs and noticed the excellent condition. This car was like new. I called my husband over to show him. He said its a nice car, asked if I liked it. The salesman came over to where we were, asked if we would like to drive it. So we did. I liked everything about the car. We came back and went inside to check about financing. Nihad was so helpful and knowledgable. He gave us some numbers and my husband bought the car, I was so surprised and happy, I literally cried happy tears. Thank you for making this so enjoyable! . More
by chanelparnell
Helpful February 28, 2019
Great experience They looked at my scratches on my new car and tried a quick detail to make it better. I appreciate that they went above and beyond for a customer. T They looked at my scratches on my new car and tried a quick detail to make it better. I appreciate that they went above and beyond for a customer. They did not completely remove the scratches. I wish they could have done more, but I appreciate them trying. More
by Morocca
September 15, 2018
Worst Customer service at the service section We regularly get our oil change and other check ups at this dealership; they have the people at the service sections that gets annoyed so fast when cu We regularly get our oil change and other check ups at this dealership; they have the people at the service sections that gets annoyed so fast when customers ask questions. I went this morning for a regular oil change and they wanted to charge us for a synthetic oil change; which we had to ask them later to change and then they had left the coolant reservoir empty. I got back to house and my husband checked the car and asked why didn't they fill the antifreeze/coolant and they left the reservoir empty with a broken cap. I called the customer service to ask the same and they said that they usually check and that if meets their parameter they won't fill it up and I said it looks empty and the guy said i can drive back to the dealership to get filled up. I drove back to the dealership and told the guy that I don't know you parameters can you please check with me if the coolant is at a good level and he checks it and couldn't say that they forgot to check but instead says that I must go sit inside while they fill it up. When I asked about the cap, with an annoyed facial expression, he says he will see if they have any. When as customers that doesn't know much about cars, takes the car to a dealership for an oil change, even though it's less expensive at other places outside; we trust the service you provide and we are willing to pay more for those services. Instead you choose to get annoyed when we as customers ask questions and do half jobs. They made my weekend worse by having me spend half of my time here and drive back and forth. I'm annoyed, i could spend this time with my family. More
by Vasanth
Employees Worked With
James
June 20, 2018
Very up beat I was not pushed or pressured in anyway. My questions were answered and they helped me to select the SUV that was best for me. I was not pushed or pressured in anyway. My questions were answered and they helped me to select the SUV that was best for me. More
by Suvgirl2018
Employees Worked With
Ghifar Ala Eddin
January 30, 2018
Came in for oil change, then purshased a new car Nihad was is awesome! I came in to for a routine oil change on Saturday for my Altima and while I waited, Nihad did a great job selling on us on a new Nihad was is awesome! I came in to for a routine oil change on Saturday for my Altima and while I waited, Nihad did a great job selling on us on a new car. He was awesome and created a great customer experience, he was knowledgeable and really paid attention to our needs. He is a great sales person and made it a great purchasing experience. I would definitely recommend him for your next vehicle purchase. -Ish More
by Ish
Employees Worked With
September 29, 2016
Great Dealership Very pleased on all counts of purchasing a new Nissan Quest, loved my 2011 and love my 2016. Jordan was a very easy person to work with and very patie Very pleased on all counts of purchasing a new Nissan Quest, loved my 2011 and love my 2016. Jordan was a very easy person to work with and very patient with our busy schedule. You can't beat the service team either. Our finance person got us through very quickly and efficiently. More
by Beverly
Employees Worked With
January 18, 2016
Nothing but Positive I mostly buy used but these guys treat me like I'm somebody. You don't see that very often. I bought 2 vehicles in the last 5 years. Frontier Truck wi I mostly buy used but these guys treat me like I'm somebody. You don't see that very often. I bought 2 vehicles in the last 5 years. Frontier Truck with Nismo package and Altima. very satisfied with the customer experience. More
by osuopie
Employees Worked With
Stacy, David, and Bret
March 28, 2013
The service department at this dealership is nothing less than outstanding. Everyone is friendly and sincerely wants to help you. Would go back there again. than outstanding. Everyone is friendly and sincerely wants to help you. Would go back there again. More
by misterparticular
Employees Worked With
Michael, Stacy Montgomery, Patrick Weir
July 08, 2012
I alwawys get my oil changed here but on this day it took an extremly long time then when I finally went to the service bay it still took them 15 min to acknowledge I was even standing out there. When I was an extremly long time then when I finally went to the service bay it still took them 15 min to acknowledge I was even standing out there. When I was finally acknowledge I paid my bill and had to ask for a receipt then I asked where my inspection sheet was and he couldn't tell me where it was so I am not even sure they did a 21 point inspection on my car this time. Not pleased at all on this visit. More
by Jenn5
Employees Worked With
Chirs Curran
