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Jackson Nissan - Service Center

Jackson, MI

2.1
5 Lifetime Reviews Review Dealership

5 Reviews of Jackson Nissan - Service Center

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December 21, 2020

"Jamie Ballard is very exceptionally in his service, He..."

- Lisakaysmith1

Jamie Ballard is very exceptionally in his service, He went out of his way to help me as a customer, and his perfessional, kindness! Makes me a return customer. Thanks Jaimie for being there for all my needs on my Suv. Lisa Smith

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Ballard
October 31, 2020

"This place is awful the service manager is very rude..."

- Melodycole93

This place is awful the service manager is very rude Jamie Ballard, and the mahcanic don’t know what they are doing, and at the end Jessica stuck up for them

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jamie Ballard
January 01, 2020

"Brought my Nissan truck in for brakes, price went up two..."

- foste102

Brought my Nissan truck in for brakes, price went up two times. Destroyed my rim taking tire off. Will never go back. Quotes are meaningless.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service manager
August 11, 2019

"watch like a hawk, check their work, and quotes don't matter"

- Familycarguy

With their service awards adorning the walls, I was optimistic. With written quote in hand for routine maintenance, I sat and watched through the large picture window. Before I knew it, I was told my car was ready. I asked how my tires were rotated without taking them off the car. He went back to the tech, who nodded yes. Then he pointed at the window where I stood, after which he nodded no. While waiting longer, another customer complained his bill was a lot higher than his quote; the excuse was the part price went up overnight. As they lowered my car, I asked why they didn't inspect the exhaust rattle he said they would easily take care of. Up she goes again! By now an elderly gentleman asked if they had washed his car as they promised. Nope, we're too busy to do that today was the response. Finally finished, my bill was a WHOPPING $180 more than the WRITTEN quote. Excuse? Software upgrade, prices are wrong. Finally, on the way home, I smelled antifreeze. I pulled over to find the cap loose, and antifreeze all over the engine compartment and exterior paint next to a 2" scratch that still had metal hanging off of it. No help, they say, it was fine when it left. Never again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department
September 27, 2012

"After purchasing two vehicles from Dave's Nissan of..."

- roadman

After purchasing two vehicles from Dave's Nissan of Jackson, it became clear that sales are the high priority of this dealership. Don't expect good service from them. I have experienced very poor customer service as well as questionable service every time I visit their service department. At first I thought maybe my expectations might be a little high, however, I’ve had discussions with other Nissan owners who experience the same level of service. I drive 35 miles out of my way to get an oil change from another Nissan dealership just to avoid having to go to Dave's Nissan. tcolias is correct when referencing the complaints to the State of Michigan. Unfortunately I did not know this until after the fact. Lesson learned and shared...

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager
1
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