Jacobs Mitsubishi

Dealership is clean staff is very knowledgeable. Went above to help me get back in a car after everything that happened. Can’t thank them enough. Went above to help me get back in a car after everything that happened. Can’t thank them enough. More

We bought a used Jeep Grand Cherokee with both bad heads and locked transfer case. and locked transfer case. More

The experience was good and ever informative, everyone was super pleasant and nice. I appreciate the help was super pleasant and nice. I appreciate the help More

I have been in 100’s of dealers over the years and I have NEVER, been treated with the respect and kindness and compassion and courtesy That this one has shown me today I have to also thank God for sending m NEVER, been treated with the respect and kindness and compassion and courtesy That this one has shown me today I have to also thank God for sending me there I will recommend that if you have any chance to go there I would.God bless everyone I came in contact with today 🙏❤️😊 And Merry Christmas More

They are every good to us I going to tell all my friends and family to come over here they are the bust and family to come over here they are the bust More

This is the 3rd Mitsubishi that I have purchased, the reason why is that they run so good mechanically,because they are quality made. The Employees at Jacobs mitsubishi were amazing to me, they treated reason why is that they run so good mechanically,because they are quality made. The Employees at Jacobs mitsubishi were amazing to me, they treated me like a person, not a deal to be made, Micheal Russo and Gigi are wonderful people. I felt like I was special, because that's how they treated me. And the car is amazing, loaded with everything, for a price that was much lower that other vehicles with the same options, Go to Jacobs mitsubishi if you want quality for your money. More

How do I start worst dealership I’ve ever worked with absolute zero on a scale of 1 through 10 bought a used car a 2005 Mercedes-Benz SL500 was told it was in excellent condition. Told everything was in absolute zero on a scale of 1 through 10 bought a used car a 2005 Mercedes-Benz SL500 was told it was in excellent condition. Told everything was inspected. bought it in the summer absolutely zero left on the windshield wipers had to drive home in pouring rain to Naples Florida barely made it. This is just the beginning of the xxxx was advertised the brakes were replaced. To find Only the back brakes were replaced front brakes at 19% Life left in them replaced when I got the car home. thank God I had a mechanic go through the car When I took the car for a test drive, which I came up from Naples Florida to purchase in Newport Richie the person that test drove it before me broke the control on the adjustments for the seat when I asked The manager at the dealership if they could repair that before I purchase it he told me it’s my problem. If I want it fixed, it would cost more money can you believe that? Because it was a low mild car I bought it so when I get back to Naples, I’m waiting for a license plate called them a couple of times basically was told stop calling us. It’s on its way. Three days after it was supposed to show up I called back and they told me they didn’t know anything about it but said they would check on it The next day, it was overnighted to my house in Naples Florida reached out many of times to come up with a solution for all the issues cost me $950 in the first week. Obviously, the dealership is owned by a family sorry, the people that work there hide the truth from from the owner tried to find the owners number, but couldn’t would’ve preferred to talk to him first, but at this point don’t care would rather have the rest of the world no, the fact Will never shop there again. More

got done after hours, dark, and rainy. sent me 2 1/2 hours home with one gallon of gas. luckily there was gas near by. got 40 miles down the road when low oil light came on. dark, raining, sent me 2 1/2 hours home with one gallon of gas. luckily there was gas near by. got 40 miles down the road when low oil light came on. dark, raining, & i don't even know yet how to open the hood. stopped next exit and got a room. at daybreak the next day the service station next door had opened. i get in to leave and the fuse box cover had fallen out into parking lot. grabbed it, got 3 1/2 quarts of oil to fill it. got another gallon just in hopes it would get me home. they called this a CERTIFIED USED CAR. WISH I COULD RATE ZERO More

UNETHICAL! ! First I’d like to say that Jacob Mitsubishi doesn’t deserve a 1 star. BUYERS BEWARE!! My experience with them starts with the lies the finance mana ! First I’d like to say that Jacob Mitsubishi doesn’t deserve a 1 star. BUYERS BEWARE!! My experience with them starts with the lies the finance manager Travis and the salesman John Tsampanious. They were both saying because it was late and they needed one more car to make their bonus. Travis said they would give a 5 year bumper to bumper warranty. The car I was buying is a 2015 Maserati Ghibli w/36k miles. The advertised price on on CarGurus was $22.500 after all the taxes&fees I signed for $26k. After I said where’s the 2nd key fob They both said it’s around we’ll get it to you. At this point I haven’t taken possession of the car. So rushing through signing paperwork and rushing because now it’s after hour. I asked where my paperwork was. They said we can mail it to me. I left very suspicious. I called the bank to see what my interest rate was and I found out why Travis was keeping the paperwork. I was about to finance 32k. Plus the 5 year warranty they to make the deal. Wasn’t a 5 year and it wasn’t a bumper to warranty they added it to the price. I went to the dealership and they told me everything will be taken care of. This dealership took advantage of my high credit score thinking I would only settle on payment not knowing the final price where someone put a line through the original price and it was not my signature. The whole deal was a total scam. Top it all of the promises key fob another lie. John and Travis said we made no such promises, and another salesman spoke out and said he witnessed that. That salesman doesn’t work there anymore just for being honest he lost his job. I also talked to the sales manager Pavo. He could have fixed the problems but he decided to go down with the ship. They want to charge me to get a 2nd key fob. To sum it all up I wouldn’t recommend this place. I will be telling all my friends and family to stay away. When I receive the unethical treatment of this dealership. I had to write a review. Shame on this place for being shady. Don’t sign anything and check the paperwork! This place needs to be shutdown out of business ASAP! Thanks More

I I went above and beyond to meet my needs. Very satisfied with his service. Will highly recommend to anyone! Very satisfied with his service. Will highly recommend to anyone! More