Jaguar Great Neck

I had the same situation happen to me and the reason why I gave such poor reviews was because I found out that the car I purchased was in a car accident and had frame damage and at the time of the purchase I gave such poor reviews was because I found out that the car I purchased was in a car accident and had frame damage and at the time of the purchase I was told the car was never in an accident. After bringing this to their attention I was yelled at and told to get out because they stated that they had no knowledge the car was ever damaged. I even presented them with documented proof of the damage and that still was not enough to help resolve the issue. I then contacted the corporate office and they were very helpful and are currently working on the issue. I will keep everyone posted on this. I am hoping that the corporate office gets this resolved. More

We inquired about a used car at this dealer through USAA car buying service 12/21/11. swapped 6 or more emails re: specs, pricing, USAA discount and agreed on a price for the car. 12/23 said we would be wer car buying service 12/21/11. swapped 6 or more emails re: specs, pricing, USAA discount and agreed on a price for the car. 12/23 said we would be were very interested in purchasing and would be in to test drive on Monday 12/26. Monday am, left a voicemail for Cat Rivera saying we would be in around noon/1:00 to look at the car. She never called back. Called again and spoke to Nick who CONFIRMED THAT THE CAR WAS STILL AVAILABLE before we drove 2.5 hours from CT to Great Neck, NY in Queens...told him we'd be there at 1:00 Arrived on time, no one we had spoken to including the sales mgr was there to assist us, so we presented our USAA pricing certificate to John (i think) on the sales floor and he showed us the car and readied it for our test drive. We drove it, loved it, agreed to buy it; down payment ready & had financing approval. as he starts to write up the sales agreement he excuses himself for a moment, comes back and say's "SORRY, THE CAR HAS A DEPOSIT ON IT -- IT WAS SOLD ON SATURDAY" Obviously a lie! THEY JUST DID NOT WANT TO LET THE CAR GO FOR THE PRICE WE NEGOTIATED!!! 4 days later (6 days after it "sold"), the car is still listed on their website AND WE HAVE NOT RECIEVED AN APOLOGY BY PHONE OR EMAIL FROM ANY OF THE 4 PEOPLE WE HAD CONTACT WITH! An entire day off, 1/2 a take of gas, 18 bucks in tolls, and 5 hrs driving wasted! But, we found the same car, actually a year newer, lower miles, better price at a dealer in MA. They negotiated price, and TOOK IT OFF THE LOT WITH A SOLD SIGN ON IT and held it until we could get there there to check it out & finalize the deal. They are bringing it to the CT DMV of our choice and we will meet them there to transfer ownership, saving us 1.5 hours of driving to their showroom again. There are some great, customer-freindly dealers out there...dont settle for for the poor, unprofessional service at Jaguar of Great Neck!!! The GOOD guys :) Central Chrysler Jeep Dodge 191 New State Hwy Raynham, MA 02767 Sales:(888) 318-7480 More