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Jaguar Anaheim Hills Certified Pre-Owned & Service
Anaheim Hills, CA
160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 28, 2024
Our experience was poor. The salesman was fine and did his job. A guy named Joe was great! Joe probably saved our deal with his kindness and consideration. The finance exp The salesman was fine and did his job. A guy named Joe was great! Joe probably saved our deal with his kindness and consideration. The finance experience was very poor. We had financing in place with our bank but allowed the dealer to try and get us a better rate. That resulted in 4 credit inquiries and our credit scores fell 50 points in a matter of 2-3 days. As the salesman passed us off to the finance guy, the finance guy made it known our salesman had to go to his other job waiting tables. It was a weird and awkward moment that seemed said to only make the salesman look bad. My wife and I are in sales so we got a laugh out of the finance guy’s weak attempt at selling us a warranty. It was not only unprofessional but confusing. It was as if he was shy to sell it. He rushed through it. We were told the process and paperwork would be ready in 15-20 minutes but it took far longer. I guess that is expected from a dealership that does many things the traditional way. After several hours of trying to finalize our deal, we were limited by how much our bank would allow to be debited in a single day. The finance guy knew this but didn’t think to relay this at any point early enough that I could go to my bank for certified funds. He then told me an odd story of how he could only get ‘$20k while in Vegas.’ His second awkward story. Instead of finding a way to accommodate us so that we could finish our purchase, we had to come back the next day. Not a big deal but very frustrating. However, this is the type of service one should expect from Rusnak Land Rover in Anaheim (Hills). More
by James F
Employees Worked With
Mark Sanchez , Kevin Yan
Helpful December 06, 2023
Tim was very knowledgeable and patient. He went into detail about my new car without pressuring me to buy! I’m very happy with my purchase!!! He went into detail about my new car without pressuring me to buy! I’m very happy with my purchase!!! More
by Ibarana
Employees Worked With
Tim
September 29, 2023
Everyone there was so polite and helpful. I Loved the customer service is second to none. Jeremy, Kevin and Todd where very efficient and made everything easy and simple. Would definitely I Loved the customer service is second to none. Jeremy, Kevin and Todd where very efficient and made everything easy and simple. Would definitely recommend them to family and friends. Thank you for everything. More
by Jasmin
Employees Worked With
Kevin Yan
September 19, 2023
The team were very responsive and worked to meet all of my needs. They helped streamline the purchasing process and answer all questions that came up. my needs. They helped streamline the purchasing process and answer all questions that came up. More
by ML Thompson
Employees Worked With
Amir Asli
July 28, 2023
I've enjoyed doing business with Jaguar Anaheim Hills. Jay and Joanna were both amazing to work with and made the maintenance seamless! I've enjoyed doing business here and with these amazing individuals Jay and Joanna were both amazing to work with and made the maintenance seamless! I've enjoyed doing business here and with these amazing individuals and I would 100% recommend them to anyone looking for a Jaguar or Land Rover and getting maintenance or repairs done. I will go back here again because of the excellent customer service and high quality vehicles. I love my FPace thank you for taking care of my new car while it’s there!!! More
by Stasia S.
Employees Worked With
Jay Kaufman
July 12, 2023
I've enjoyed doing business with Jaguar Anaheim Hills. Julio and Sven were both amazing to work with and made the process seamless! Pricing on my new used F-Pace was more than reasonable and they did ever Julio and Sven were both amazing to work with and made the process seamless! Pricing on my new used F-Pace was more than reasonable and they did everything to make it work with my budget. I've enjoyed doing business here and with these amazing men and I would 100% recommend them to anyone looking for a Jaguar or Land Rover. I will go back here again because of the excellent customer service and high quality vehicles. More
by Stasia S.
Employees Worked With
Sven Larson, Julio Casillas
July 08, 2023
I've enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new (used) car. I will go ba them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service and high quality vehicles. More
by Stasia S.
Employees Worked With
Sven Larson, Julio Casillas
May 24, 2023
Terrible service - inferior product. Many other better dealerships to use - avoid this one. I am spreading the word on social media. Many other better dealerships to use - avoid this one. I am spreading the word on social media. More
by Mike.lolato
Employees Worked With
Mark in finance, Jay Kaufman
April 10, 2023
Hands down, #1 Land Rover Dealership in LA/OC! Have purchased Range Rovers and Jaguars from them since 2010, won’t go anywhere else. The sales team, customer service, finance department and manage Have purchased Range Rovers and Jaguars from them since 2010, won’t go anywhere else. The sales team, customer service, finance department and management go out of their way to actually listen to your needs, then deliver on them. My most recent purchase, this past weekend was through Amir Asli, he made the purchase seamless. Amir was so polite, professional, hard working and very kind. He knew the answer to all my questions, went out of his way to take his time with me to find the right vehicle and was so patient. Ask for Amir, you won’t be disappointed! A++ / 5 Stars More
by David
Employees Worked With
Amir Asli
