Jaguar Land Rover Bluff City - Service Center

Wow! ! Where do I begin. Land Rover Bluff City is a joke and simply wrong. I took my Discovery there for a simple $200 service check on a Thursday @ 10:00 ! Where do I begin. Land Rover Bluff City is a joke and simply wrong. I took my Discovery there for a simple $200 service check on a Thursday @ 10:00 am (appointment time) and don’t get a call until the next evening. When they called and said “we have good news and bad news”, your vehicle checks came back good bad news your timing belt broke and you need a new motor. WHAT!!!! Then we talked to the service manager Shannon D and he just read the notes of what the guy who worked in the vehicle wrote. And then said well “Land Rover” is known for having BAD MOTORS we fixed them all the time, why say that about the place you work for to a customer . Then he proceeds to say it will be $18,000 to get fixed as if I had this money in my purse. They claim my vehicle was knocking but I thought protocol is to call the customer before you do any work on the car if it was so called knocking. They will not admit to their fault in this and expect me to pay. Then we spoke with the General Manager Dennis F and he’s very arrogant and acted like we don’t know what we were talking about and just brushed us off. Oh he also goes by the notes but not the FACTS. And refused to pull the camera to view the person who worked on my vehicle. Now I’m forced to go to legal action against the company. They don’t understand the pain, stress, and mental toll this has taken on me. I have no vehicle and now trying to get rides to work until this is officially resolved . DON’T TAKE YOUR VEHICLE TO THEM YOU MIGHT NOT COME BACK WITH ONE. If it was their wife or child they would not take this lightly at all,. If I could give them a negative 100 I would. They treat certain people like crap and expect US to just take it. They didnt even attempt to try to come up with a resolution. This is not over . I’m a woman without a vehicle now. The hurt and stress is tremendous on me. The sad part there was not one apology from the Service manager Shannon or the General Manager Dennis F. Very Sad establishment and how they will do a female…. More

It was awesome Everything i come there i get the best service car .. Great service!!!! service car .. Great service!!!! More

My experience with the dealership has been good although I have trouble contacting someone when calling to schedule and appointment. Should st got to an automated system if no one is going to answer the pho I have trouble contacting someone when calling to schedule and appointment. Should st got to an automated system if no one is going to answer the phone. Overall, a good experience More

Well I think the service was great need more service coupons Sane was an awesome service advisor very knowledgeable coupons Sane was an awesome service advisor very knowledgeable More

Very professional and courteous staff. All very prompt and thorough getting information about the progress of service. All very prompt and thorough getting information about the progress of service. More

It was a very professional and complimentary experience My vehicle was returned to me as soon as the job was completed. My vehicle was returned to me as soon as the job was completed. More

Service manager was super and helpful Scratches were caused when taking door ding away and folks at dealership denied causing the scratches caused when taking door ding away and folks at dealership denied causing the scratches More

1 Service was slow. The service guy rarely communicated with me. I had to track him down calling 2-3 times a day to get updates. They kept my truck almost 3 weeks The service guy rarely communicated with me. I had to track him down calling 2-3 times a day to get updates. They kept my truck almost 3 weeks More

My complaint about Jaguar Landrover Bluff City My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar Landrover Bluff City dealership in Memphis Tennessee., is horrible from the G.M. who is always out of the office and so unconcern with the operation of this location that Jaguar car owners are driving 3-4 hours to have service redeem at a distant dealership. The mechanics are so lazy and inexperienced they can't fix or change oil without damaging your car, trust me I have witnessed it and you can also see the complaints filed on BBB.org website. Jaguar Landrover Bluff City dealership in Memphis Tennessee, had my Jaguar from May 14,2020 to June 11,2020 to fix transmission. The Jaguar was driven in and taken out a month later on a TOW truck from Jaguar Landrover Bluff City dealership in Memphis tennessee along with me paying $2068.00 for Jaguar Landrover Bluff City dealership in Memphis tennessee labor. On May 14, 2020 I drove my Jaguar xf premium-luxury into Jaguar Landrover Bluff City dealership in Memphis Tennessee with transmission issues. The Jaguar service tech informed me that my transmission had to be replaced. I gave them my warranty information, the service tech later informed me that the warranty company refused to cooperate with them because the Jaguar Landrover Bluff City dealership in Memphis, Tennessee, cannot give them the direct problem with the transmission. So I ( the jaguar car owner) purchased a transmission from a certified transmission dealer. The transmission arrived May 26,2020. On that day the service tech called me ( jaguar owner) about the transmission, because they were having other transmission from another car owner delivered to the shop, they didn't want to place the wrong transmission in. I called a week later getting updates on my car. I was informed that the transmission was good but needed a transmission pan because it got cracked, the cost was an additional $700. After the conversation i called 3 days later the car was good and being test driven. June 9, 2020 i decide to drive to Jaguar Landrover Bluff City dealership in Memphis tennessee, to check on car for service tech to tell me my car was not drivable and they believe the transmission no good, the jaguar been there a month to be TOW off Jaguar Landrover Bluff City dealership in Memphis tennessee lot and to pay for labor. How can Jaguar Landrover Bluff City dealership in Memphis tennessee, able to get away with stealing from their customers? How can Jaguar Landrover Bluff City dealership in Memphis tennessee have a car a month and Towed off it lot to be towed to another Jaguar dealership, and not feel shame or concern about it trust to the people. My suggestion is to hire people with integrity and passion for their customers., because your cars are as wonderful as the people who are representing them such as your workers. Love and Thank, my dream car experiencing shattered! More