Jaguar Land Rover Cerritos

Didnt return phone call after chat, hard to understand what was needed, overcharged for material that was t actually used. In general will not use this dealership again. what was needed, overcharged for material that was t actually used. In general will not use this dealership again. More

Daven is so wonderful always trying to go that extra mile to help really appreciate it he always listens to my concerns about my vehicle and doesn’t brush it off to help really appreciate it he always listens to my concerns about my vehicle and doesn’t brush it off More

Excellent experience with Mo. very professional set of people. I’m grateful for their help in purchasing our vehicles. I will recommend Mo. anytime of the day. very professional set of people. I’m grateful for their help in purchasing our vehicles. I will recommend Mo. anytime of the day. More

I recently had the pleasure of visiting Jaguar Land Rover Cerritos to explore the latest Jaguar models, and I must say, my experience was outstanding! From the moment I arrived, the staff was incredibly Cerritos to explore the latest Jaguar models, and I must say, my experience was outstanding! From the moment I arrived, the staff was incredibly welcoming and attentive. Mrs Victoria took the time to understand my preferences and guided me through the different models, providing valuable insights without being pushy. Their extensive knowledge of the Jaguar lineup truly impressed me. The atmosphere at the dealership was elegant and sophisticated, perfectly reflecting the Jaguar brand. I appreciated the comfortable waiting area and complimentary refreshments, which made my visit pleasant and enjoyable. Additionally, the test drive was a highlight! I loved experiencing the performance and luxury features firsthand. Mrs. Victoria was patient and answered all my questions, ensuring I felt confident in my choices. The financing options presented were clear and flexible, making the purchasing process smooth and stress-free. I left the dealership feeling excited about my new Jaguar! Thank you, Jaguar Cerritos, for providing such an exceptional customer experience. I am thrilled with my vehicle and will highly recommend your dealership to family and friends. Best regards, Igor R. More

William was amazing he answered all our questions and made everything easy to understands. Definitely recommend and ask for William. made everything easy to understands. Definitely recommend and ask for William. More

Daven was very professional and kept me updated on the repair progress on my car repair progress on my car More

It was good experience nice service writer due was great an helpful person . Good the car fixed an helpful person . Good the car fixed More

All treated me with patience and thoughtful My questions were answered. Gave me all that I needed. questions were answered. Gave me all that I needed. More

Very easy to work with this dealership. Gustavo in sales and Ryan in finance made this a seamless purchase in a very short amount of time. Gustavo in sales and Ryan in finance made this a seamless purchase in a very short amount of time. More

I have taken my vehicle to this location for the last 3 years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified. I had a terrible experienc years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified. I had a terrible experience with the service department this morning. Service representative Iman Azimi assisted me with a coolant leak. Mr Azimi was unorganized and not trustworthy. First, he stated the initial charge to inspect my vehicle would be $289 but it would be applied to repairs if needed. He printed out initial paperwork with my email spelled incorrectly. I pointed out the error to him and asked him to fix it. He did not, therefore I did not receive any emails regarding the quote for repairs nor did I sign a quote. He informed me the repair would be about $1100 on January 7th.  When I picked up my vehicle today (Jan9) I let him know I didn't receive any emails from them. This was because he incorrectly changed my email address for a second time. He presented the bill to me for $2141.92. This was not what was quoted/discussed prior to the repairs being done, nor did he remove the initial $289 fee for diagnostics. I was also charged 6.5 hours for labor for repairs. This should not taken more than 4 hours of labor (per the Ca insurance/auto repair guidelines freely available on google.) I was deceived by Land Rover. I was inappropriately charged for this repair and was unable to get anywhere with the service department personnel. Hopefully this review will be taken seriously. I have been a loyal customer to the Cerritos location since before the ownership change and would love to continue as a customer of this can be resolved. More