I could give this place ZERO stars if I could. I am in the market to buy a new SUV and was considering the Discovery Sport HSE.
After having spoken to a sales rep on the phone I walked in the showroom at the agreed time only to find out that he had LEFT FOR THE DAY??!! He was called by the lady at the reception and he actually came back (after I wasted about 30 mins) - but I was glad to see that he believed in customer service. This was the ONLY piece of good service.
His first question was what was my budget? When I told him a range I had in mind (and it wasn't some ridiculous number), his first reaction was - sorry I don't think we can sell you the car. It seemed like he had pre-conceived notions. My reasons for the ONE star are:
1. I was not offered a test drive of the car
2. After wasting an hour of my time, the sales rep and his Finance Manager did not seem interested in working with me even when I assured them that I could buy the car that day
3. The Finance Manager did not honor the price as advertised on their website and kept running numbers on a different car.
4. At first the sales rep showed me a partial picture of a lease deal which was 20% higher than that advertised on their website. When I pulled up the Land Rover website and showed them the details he looked astonished and there was NO APOLOGY for trying to fool a customer with the wrong number??!!
I had heard of bad service from Land Rover / Range Rover but I thought that would be during maintenance. I was SURPRISED by the lack of customer service at the time of buying a luxury car. I have owned and driven BMWs and Audis and there is NO COMPARISON to the level of service they offer from the time you enter the showroom till the time you drive out and own the car and even after you have stopped owning it!