Jaguar Land Rover Las Vegas

omg i went to service today asking about do service at my xkr lthe do in parts was rude af . the dude infront of him at short dude spanic let me wating like he owns the store nobody says good m at my xkr lthe do in parts was rude af . the dude infront of him at short dude spanic let me wating like he owns the store nobody says good mornig only the girls at back mean people the are like sombies whit atitude the manager is cool i going to a diferent place to fix it the are ugly too More

Horrible service and expensive. I guess since they have a monopoly they don’t care! Avoid them like the plague! Would never go back to them a monopoly they don’t care! Avoid them like the plague! Would never go back to them More

Terrible service department I wanted to buy another 1 but decided they r just so bad. 2 months for a repair under warranty with stories. U win I am buying anything but rover wh I wanted to buy another 1 but decided they r just so bad. 2 months for a repair under warranty with stories. U win I am buying anything but rover which I like. More

Avoid this dealership they are complete rip off artist Purchased a used sport arrangement for two years ago with 42,000 miles on it for approximately $40,000 I have excellent credit and the car is actually Purchased a used sport arrangement for two years ago with 42,000 miles on it for approximately $40,000 I have excellent credit and the car is actually in better condition than when I purchased it as I just put new tires and wheels on it for $7000 in the last six months!!! With that said my warranty was running out next month so I decided I wanted to get another vehicle as I was not comfortable with financing a car for the next four years with no warranty I contacted Range Rover i spoke to Pete the manager he was a complete jerk very argumentative told me instead of giving me $30,000 which is what my current payoff was they would give me 17,000!!! I asked for the general manager Ray and left several messages and never got a return call instead Pete followed up with me again to reiterate the pay off of 17,000 is all they would give me for my car and that I was upside down 13,000 I asked how this could be possible that you ripped me off basically two years ago he said the car lost value complete joke!!! I grew up in the car business my dad was in the business for 42 years I was also in the business this dealership is unethical and unprofessional I will be actually contacting their corporate office this week to file a complaint against them!!! This is not how you treat past customers I can buy a car anywhere with my 820 Fico scores And even if I were to get another range rover I wouldn't buy from this dealership ever I would drive to California and do business where they appreciate their customers both my sister and brother who live in California are Range Rover fans and currently have one and had excellent experiences with the dealership there!!! Avoid these rip off scam artist I did go to Cadillac who gave me the $30,000 for my pay off and made a great deal with them and received excellent customer service!!! More

RUDE , NOT PROFESSIONAL and WORSE EXPERIENCE Mr Dinardi , I am very sorry to say but for a dealer like Jaguar / Ranger Rover I am more than Unhappy with yourself and your team . First , Mr Dinardi , I am very sorry to say but for a dealer like Jaguar / Ranger Rover I am more than Unhappy with yourself and your team . First , When you spoke to my husband You sounded very blunt , rude and Not once you apologized for what happened . I can tell you that for you being a GM doesn’t represent a GREAT LEADERSHIP !!!! and second , I came myself to the dealer and met Guilermo and NOT ONCE He mentioned about this accident . At the first place he should acknowledge me about this accident and in fact Guilermo told me this car bought from a local client whose been buying from you guys ages . Do you really think If I knew back than this car had an accident whatever type of accident you mentioned below , I WONT EVER BUY THAT CAR !! Dont blame on point fingers on other people , Thats shows your unprofessional handle this situation. By Saying Sorry that We are UNHAPPY that doesn’t show your good faith . Learn and Lesson NEVER BUY ANY CARS FROM YOUR DEALERSHIP EVER AGAIN !!!!! More

What customer service? The customer service I have experienced in the last 3 years owning a vehicle I purchased here has been nothing short of a nightmare. They do not care The customer service I have experienced in the last 3 years owning a vehicle I purchased here has been nothing short of a nightmare. They do not care about customers whatsoever. Unfortunately, my vehicle has had NOTHING but PROBLEM after PROBLEM. To add insult to injury, it never fails that the service department is there to be completely incompetent, disorganized and over promise and under deliver. Don't even waste your time talking to the service manager Chris, he is the biggest problem with their service department. To even call him a manager is a joke. Every time we have called to bring my car in for the countless problems it has had, they have no record of my appointment, no clue why I'm there and we have to fight tooth and nail to receive just the most basic of "customer service". Honestly, the convenience store staff near my office provide customer service far superior than Chris and his sorry excuse of a service department at Land Rover Las Vegas. If you are in the market for a luxury vehicle and are a Las Vegas local, I would strongly encourage you to look elsewhere. This is the only Land Rover dealer in the valley and they will treat you like garbage because they know you have no where else to go (within a reasonable distance). Purchasing my Range Rover Evoque from this dealership is hands down the biggest regret in my entire life. More

Service is horrible! Unless they can put your car on the diagnostic machine and get an answer don't bother. We took our 04' LR3 to get serviced, smelled gas, checks brakes Unless they can put your car on the diagnostic machine and get an answer don't bother. We took our 04' LR3 to get serviced, smelled gas, checks brakes...it's been four (4) times now, they can find nothing. Our car is leaking gas in the AM, smells to high heaven. I gave them one more time at their urging after letting them know we needed to find another mechanic to fix this elusive problem. Nope, still couldn't do it...however, this time they left the engine cover off! How in the world did they not notice they had an extra cover?! No phone call nothing! And my husband just happened to open the hood about a 2 weeks later...to troubleshoot himself. No offer to deliver it to my husbands work, our house nothing. Did I mention how much this has cost us! When my husband went back to Land Rover it took 20 minutes for them to find it!!! We just moved here from Portland, our car has NEVER been anywhere but the dealer. We are looking for alternatives. More

Service Department will hold you hostage. Bought a brand new RR sport diesel in 2016, nice to me when I bought it, but every 2-6 months a warning light comes on ad if you ignore it your car gi Bought a brand new RR sport diesel in 2016, nice to me when I bought it, but every 2-6 months a warning light comes on ad if you ignore it your car gives you a no restart warning. Well the service department is always busy, but’s they fail to provide loaner service with any consistency. They say they are busy, but for 2 Years the only response has been to tell you that there are no loaners available. Service department is always backed up, always a wait, and YOU CAN ONLY GET SERVICE WHEN YOU LEAVE YOUR CAR FOR A COUPLE OF DAYS!! As long as you have a warranty on anything they will throttle you with back dates. It worse than a doctors office. Toyota, Honda, Kia, and Hyundai all have faster return and easier service. I’ve had a service visit almost every 6 months. No one ever answers the phone, and the appointments are all weeks away. Pay $100k for this? Shame on you. More