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Jaguar - Land Rover Naples - Naples Luxury Imports

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
874 Reviews
Jaguar Naples in Naples, FL treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a Jaguar dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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900 Tamiami Trail N

Naples, FL

34102

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Showing 874 reviews

September 19, 2022

Horrible customer service. We bought a new RR and it was a lemon. After 2.5 years of this piece of junk we won our case! Dealership and GM were jerks. More

by harts.arks_0a
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Rodes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mickey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (239) 280-5108 to share more details about your visit so we can make things right.

Sep 21, 2022 -

harts.arks_0a responded

You were given 2.5 years to make it right. We were treated as though we were lying, given your worst cars as loaners. Management was rude and disbelieving of our claims and concerns. We were lied to over and over about “car was fine” for it not to even make it off the lot. Jennifer milked us out of a lot of money pretending it wasn’t warranty work. Eric knew nothing about the car and I mean NOTHING! He was useless!

Helpful
August 01, 2022

We have purchased several cars from Austin at this dealership. We all ALWAYS VERY PLEASED with how helpful, knowledgeable, honest and professional Austin and everyone is here! We HIGHLY recommend them More

by Tianja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Bending
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar - Land Rover Naples. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Helpful
June 28, 2022

Worst dealership on the planet. Sales staff are great but service is deplorable and front receptionist is very snippy steer clear at all costs! More

by Iluvswfl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for taking the time to bring this matter to our attention. Here at Jaguar - Land Rover Naples customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. If you'd be willing, please contact our Manager at (239) 280-5108. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

Jun 29, 2022 -

Iluvswfl responded

Your dealership failed me numerous times. I had heard service was bad here but it is far worse than imaginable. Service appointments are not commenced until the 3rd or 4th day. Front receptionist to the showroom is snotty. Service department so horrendous that I sold my brand new car at only 4000 miles. So happy to have concluded business with this rotten dealership! Never again! I will be sure to tell anyone who asks how awful this dealership is.

Jun 29, 2022 -

Iluvswfl responded

Too late to discuss this matter, as I sold this vehicle and will NEVER EVER buy another car from this rotten dealership. You have a notorious nefarious reputation of more than 20 years of being deplorable. So no, nothing will change here. We had a Maserati before this last car and the same story with shotty service. The nasty receptionist at the front desk purposely disconnected my calls to management multiple times so that was another frustration. Only thing nice there was the sales staff but what good is that when your car needs servicing. So this feedback rating needs to be available to other potential buyers so that do not get stuck with the same situation. If you want a car that is sold at this dealership, buy and service it in Fort Myers.

Helpful 6
June 13, 2022

A pleasant, efficient and hassle free experience. Jacob Agin was always on top of any request. Nice job by all involved! More

by Paul
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Paul, thank you so much for your kind words about your experience here at Jaguar-Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Helpful
May 05, 2022

Very easy to deal with. Nothing was too much for him. I definately never had a car buying experience like this. More

by jekortlander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you so much for your kind words about your experience here at Jaguar-Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit!

Helpful
May 01, 2022

Jacob Agin was very professional throughout the entire process. I was impressed with his communication and follow up skills and would recommend him to others. Torrey Shoplack was also professional and mad More

by mnoviello4
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you so much for your kind words about your experience here at Jaguar-Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Jaguar - Land Rover Naples!

Helpful
April 15, 2022

I’ve owned 3 Range Rovers and been to many dealerships for service, the Naples Land Rover is by far the best, the quality of service you get there is top notch! Our service consultant, Amanda N. is amazin More

by George Velarde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Nunez
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Jun 28, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi George, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Jaguar-Land Rover Naples to have earned it. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Helpful
April 10, 2022

The entire purchasing process was easy and stress-free. The sales person, Jacob Agin was very responsive and helpful. I'd recommend him to anyone interested in a Jaguar. More

by BobG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Jaguar-Land Rover Naples to have earned it. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Helpful
March 27, 2022

We have purchased several vehicles from this dealership and I have had nothing but great experiences each and every time . Jacob whom I have done all my transactions with is a superior salesman and truly c More

by Glenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 21, 2022

Sean Zalmai and Torrey Shoplack exemplify partnership expected when purchasing a luxury vehicle! Very thankful More

by JHolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Zalmai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

JHolt responded

Could not have chosen a better facility to work with. Top notch customer service and daily communication to the finish line. Do yourself a favor and speak with Sean if you're in the market for a new luxury vehicle, you will not be sorry!

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