I brought my Jag to be serviced by this dealer's service department for a noise I was hearing from below my steering column while accelerating and my front suspension was clunking. The first problem regarding the noise was fixed in about a week and a half through much arguing with my extended warranty company (no fault of palm beach even though I would have appreciated a faster turn around time). As per the 2nd issue regarding the suspension, my service adviser informed me that i needed to replace my 2 front control arms and although they were only partially covered by my warranty i would only have to pay the difference of about 20 dollars for each side. Of course I agreed thinking that was a great deal to get rid of a clunking noise that has been a great nuisance for months now.
I picked up my car from Jaguar and everything appeared to be fine. I finally got off of the highway about 25 minutes later only to hear the same clunking noise from my suspension return again! I drove home because it was too much to go back to the dealership again. I went home and left my car running on the driveway as I went to get something out of the trunk and saw that my brake lights were ON but nobody was in the drivers seat! I couldn't believe that a problem I was never having before was now something I had to deal with. Of course I took the car back in the next day and they said it was a defective brake switch that the technician was able to fix for me in the service drive. But the suspension was still a problem- the technician who worked on my car said that he had informed the adviser that this noise would NOT be resolved by the replacement of the control arms however i was NEVER informed of this MINOR detail! The adviser forgot to tell me that the money I was putting down for this part and labor was NOT going to fix the problem? I soon learned that if I wanted the noise to go away it would cost me an additional $1,100 to replace the front suspension entirely. After arguing in the nicest way possible, I was only given 10% off my bill and so of course, wanting the problem resolved, I agreed to having them replace the suspension hoping this would be the last time I had to visit this dealership.
When I returned at a later date to pick up my car I found that the brake lights were fixed, and the suspension was much quieter. I started driving home on the highway again and went to put on my cruise control only to learn that it would NOT activate! I could not believe what I was seeing. ANOTHER PROBLEM I HAD NEVER HAD WAS now apparent in my car! After repeatedly trying to activate the cruise control, a yellow light came on my dash saying cruise control was unavailable. I called them back of course and they told me to bring it back in. I said there was no way I was willing to come back there again so they agreed to pick up my car. They picked it up a few days later when I was available in perfect condition other than the cruise control issue and I got it back today with the ENTIRE REAR PORTION OF THE HEADLINER PEELED OFF FROM THE CEILING OF MY CAR!!!! I know I had a VERY SMALL portion of just beginning to peel away near the rear brake light, but NOT LIKE THIS. The car is not even drivable because I cannot see out of my rear window!
I have called them and spoken to the service adviser again and he put up a fight telling me that the car arrived to him in this condition. I am at my whits end and cannot believe that such prestigious dealership as this one claims to be would be nickel and diming me to death like this. I am convinced that they are intentionally doing this things to my vehicle so that I am having to deal with these problems each time they return it.
I don't know what else to do, I need some resolution but there is nobody there who is willing to fight for the consumer and make my situation at least tolerable.
I am a very honest person, always give people the benefit of the doubt, and it takes a lot for me to write something like this but I urge any one reading this to just stay clear of this place especially if you did not buy your car there to begin with. I never want any one else to go through what I have gone through with this place.