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James Wood Hyundai
Decatur, TX
100 Reviews
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100 Reviews of James Wood Hyundai
April 22, 2023
I had a terrible experience, There were just so many things that went wrong. I tried to work with the sales manager and his assistant, to no avail. When I went to the dealership, I really didn't kno things that went wrong. I tried to work with the sales manager and his assistant, to no avail. When I went to the dealership, I really didn't know much about Hyundais and I needed guidance and assistance. I went to drive a Sonata, and then test drove some of the crossovers and SUVs. I loved the Santa Fe that I drove but I found out it didn't get good mileage and so decided against it. I was told the Tucsons get better mileage, and that they are the "bread and butter" of what Hyundai sells. So I considered the Tucson, although it's not as big a vehicle as I wanted. I was told that if I looked at a FWD instead of the AWD I wanted, that I'd get better mileage. I said getting good mileage was very important to me. No one told me that Hyundai makes a hybrid of both the Santa Fe and the Tucson and I could achieve my goal of having good mileage in a larger vehicle without sacrificing either the safety of AWD or additional space. We never got to talk about Palisades, which I really like also. Trey found a Tucson with FWD at another dealership and brought it in for me. I signed for it, got home, and realized I don't like the car at all and it wasn't helping me accomplish the goals I had set. I had overpaid for something I didn't want or like. Seeing that I had overspent for a car I didn't want, I called Trey, the manager, and told him I was very dissatisfied and didn't want the car I'd come home with. His first go-to was to tell me that was too bad...the car I'd just paid too much for had depreciated by $5,960 in the couple of days I'd had it, and they'd be happy to sell me something else if I would blow the so-called "equity" (i.e., a straight-out financial loss to me, and a HUGE one to be absorbed in a matter of hours), then they'd trade it back in as a used vehicle and sell me something else. I'm not that dumb, although apparently they saw me that way. They told me to look around and see if I could find something I liked. Trying to save money, I looked at an Elantra, then decided against it after its arrival was postponed for days and I never got a chance to drive it. A friend told me she'd had a GREAT experience with a Hyundai dealer in Granbury and had bought a hybrid SUV with AWD and it got great mileage and is perfect for those bad weather days in TX. I began to ask the management team about the possibility of getting one of these and I was offered nothing but the Limited or higher trim Santa Fe's with AWD and the hybrid option in. color I do not like (red) that were on the Decatur lot at that moment. They refused to try and get a color besides the red that I don't like. I was told "unfortunately a hybrid is not something that we can accommodate as we don't have any available in stock or in transit and we're not able to trade for one." I was told that time was running out and the only thing I could do to try and save money would be to go there that day by end of business to sign a contract to at least reduce the interest rate (which would then cause me to sacrifice a $795 incentive). It was a no-win. I asked about buying a used car! I told Brad I wanted drive their used Santa Fe Calligraphy, stock #P18206. I was told, no, it's sold. Except today, it's still on the lot, still on the website, and Peisha just told me again it is still available when we chatted online. Every car I asked about that was on the lot, they had reason not to sell to me. Finally I had no choice but to drag myself back there and sign a revised contract that at least would lower the rate on the payment for the Tucson I don't want, don't like, and tried to bring back. When I met with Finance she asked me about buying all the extended contracts and other stuff and I said, NO! I don't even want this car. I never wanted it and I'm not okay with this transaction or this situation. I am a very dissatisfied customer. I'll never shop at James Wood again. Hope this helps. More
by Lynne B..
Employees Worked With
Trey, Brad, Maxton
Helpful December 23, 2017
Purchase Trey was very straight forward and gave us the information we needed and Bailey was very efficient at closing the deal. My only complaint would be the Trey was very straight forward and gave us the information we needed and Bailey was very efficient at closing the deal. My only complaint would be the interior rear window was not cleaned! More
by rjmillican
Verified CustomerEmployees Worked With
Trey & Bailey
December 15, 2017
Great experience, would do again. I had picked the 2018 Elantra GT sport with the tech package as the car I wanted. They were really hard to find because they were pretty new but Trey I had picked the 2018 Elantra GT sport with the tech package as the car I wanted. They were really hard to find because they were pretty new but Trey Moss was persistent and found me one without charging a transportation fee. I was apprehensive about having a dealership have to bring something in that they normally didn't have in stock as I didn't want any added crazy fees because they knew for sure that I wanted it. With that, they did get one in and their price was very competitive regardless of having to bring it in. I definitely didn't feel like this dealership was about "What can we get out of you" first and they were quick and straight-forward from start to finish. More
by simbacat233
Employees Worked With
Trey Moss
December 14, 2017
Everything I wanted without pressure I hate buying a car because I always have to argue about what I DON'T want. Not here. I told Trey exactly what I wanted and he didn't try to show me a I hate buying a car because I always have to argue about what I DON'T want. Not here. I told Trey exactly what I wanted and he didn't try to show me anything that was outside of those parameters. He was professional and kind. The service people were great when I brought it in on Monday for the sealant. He even gave me discounts I hadn't read about. More
by verselrush
Employees Worked With
Trey
December 13, 2017
Great place to do business I have purchased 4 new and 2 used vehicles from James Woods and always have been treated fairly and given a fair price on my trade ins. I have purchased 4 new and 2 used vehicles from James Woods and always have been treated fairly and given a fair price on my trade ins. More
by M.DURAND
November 23, 2017
Bought a 2018 Sonata I found James Wood Hyundai to be very knowledgeable and low pressure. I dealt with two salesman that I would highly recommend. Trey Moss worked with m I found James Wood Hyundai to be very knowledgeable and low pressure. I dealt with two salesman that I would highly recommend. Trey Moss worked with me on picking the best car for me and James Ray Garrett helped me with my trade-in. More
by wmrees63
Employees Worked With
Trey Moss and James Ray Garrett
November 04, 2017
Great dealer and will return for next purchase Went to dealer to test drive the new Ioniq. Trey was very informative answered all of my questions including things i couldnt find out about the new c Went to dealer to test drive the new Ioniq. Trey was very informative answered all of my questions including things i couldnt find out about the new car online. (I like to do allot of research before I buy a car) I left that day to think about it, and did not feel rushed or forced to buy a car like i have been at other dealers. Came back early that next week and negotiated a price to buy the car. Very satisfied with puchase and will be a return customer More
by kylenichols09
Employees Worked With
Trey
October 07, 2017
Great Experience I needed a vehicle to replace my 2011 Sonata that was totaled (not my fault). It was a very good car that I took care of and it looked new and had 135 I needed a vehicle to replace my 2011 Sonata that was totaled (not my fault). It was a very good car that I took care of and it looked new and had 135K miles. I was looking at another Sonata and since James Woods serviced my car and they did great work I knew where to shop for a replacement. Due to the hurricanes and floods the price for a low mileage used car was more than expected. Joe recommended I look at new also and I'm glad he did. Great car, 2018 Sonata. More
by horstvett
Employees Worked With
Joe
September 21, 2017
Sonata Trey was very helpful and knew what we wanted. He was curtious and helped us with the 2018 Sonata we wanted. Thank you Trey! Love the car! Trey was very helpful and knew what we wanted. He was curtious and helped us with the 2018 Sonata we wanted. Thank you Trey! Love the car! More
by maavonlady
Employees Worked With
Trey
September 20, 2017
Excellent Dealer James Wood Hyundai is the best dealership I have ever visited. I will return there for my next Hyundai purchase. The dealership was spotlessly clean s James Wood Hyundai is the best dealership I have ever visited. I will return there for my next Hyundai purchase. The dealership was spotlessly clean snd inviting. More
by maggieburnett
Employees Worked With
Trey Moss
