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Jannell Ford of Hanover
Hanover, MA
1,272 Reviews
Jannell Ford of Hanover is a 3rd generation family dealership serving the Boston and South Shore area for over 90 Years. As one of the oldest dealerships in the country we know what is involved with longevity, with customer relationships and in business. Come see why Jannell Ford has been satisifying buyers for over 90 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,272 reviews
June 03, 2013
Andrew worked with me to make sure the extended down time of my vehicle was not an excessive burden. He helped keep the cost down as much as possible and was articulate and easy to speak with to get full det of my vehicle was not an excessive burden. He helped keep the cost down as much as possible and was articulate and easy to speak with to get full details of the work being performed. More
by sloat3
Helpful June 02, 2013
When I arrived to pick up my car Andrew Gill was very friendly and patient in explaining the serpentine belt system of my Ford Freestyle. It was much clearer that the steering pump and air conditioner c friendly and patient in explaining the serpentine belt system of my Ford Freestyle. It was much clearer that the steering pump and air conditioner compressor could be related. I feel more confident that the repairs provided by Jannell have fixed the car's problem. This was my first experience with a service representative who seemed to care that I understood what had happened and how they went about fixing it. Jannell has always been helpful and responsive in fixing my cars - this was service above and beyond their usual "good" - truly excellent! More
by xx502
June 01, 2013
Friendly, helpful, customer focused. Andrew did a great job. Knowledgeable on repairs, flexible on scheduling needs. Presented options in terms of repairs, was able to take and provide service same job. Knowledgeable on repairs, flexible on scheduling needs. Presented options in terms of repairs, was able to take and provide service same day if I so chose. Keith More
by keithandlori22
June 01, 2013
The staff is personable and friendly. I have used their services twice now, and the experiences were positive. Prices on the services are reasonable: the first time I took my car here, they matched an exp services twice now, and the experiences were positive. Prices on the services are reasonable: the first time I took my car here, they matched an expired coupon from another auto repair shop. They offered me a shuttle service to and from my house, so that I did not have to wait. More
by aholcombe831
May 31, 2013
Always a GREAT experience at Jannell! I have recommended the dealership to others & they have reported great experiences too! Keep up the good work! Sales & service are the best in the business! the dealership to others & they have reported great experiences too! Keep up the good work! Sales & service are the best in the business! More
by LisaByrne
May 29, 2013
Andrew is great everytime I go. I drive alot and need frequent service and he always delivers on the promised price and time. I purchased from John Hanson and will only buy from John in the future. frequent service and he always delivers on the promised price and time. I purchased from John Hanson and will only buy from John in the future. More
by salmondello
Employees Worked With
John Hanson
May 28, 2013
Andrew Gill did an excellent job in answering the telephone to schedule my service appointment and in helping me when I came to the appointment. He is friendly, engaging, and knowledgeable. I will de telephone to schedule my service appointment and in helping me when I came to the appointment. He is friendly, engaging, and knowledgeable. I will definitely have my car serviced again at Jannell Ford. More
by etwinney
May 28, 2013
Service was quick and a pleasant experience. The coffee was good and the waiting area was comforable. All the staff were plesant and courtious. and did i say the coffee was good. was good and the waiting area was comforable. All the staff were plesant and courtious. and did i say the coffee was good. More
by wwelsh1414
May 25, 2013
I came into the dealership on short notice because I had broken a mirror and they were able to assist me quickly and have my part ready for me within 24 hours. I am very pleased at how little time it took t broken a mirror and they were able to assist me quickly and have my part ready for me within 24 hours. I am very pleased at how little time it took to get my car fixed and at how friendly the staff was. I was assisted by Andrew Gill and he was awesome! He was very pleasant and accommodating and took the time to answer all my questions. I would definitely recommend this dealership to a friend as the quality of service and prices were very reasonable and their staff was extremely helpful! More
by Cfiser34
