Lets start off by saying I wouldn't take a free vehicle from these guys in the future. I have never had such a bad experience at a dealer in my life that I thought would trump Five Star. Purchased a 2019 Ford F150 XLT from the Ram dealership. Was told the truck was inspected, that was 110% a lie, broken window seal, outlets and Heat/Air dont work in the rear. If inspected that woulda been caught. Truck vibrates and has a spark knock! Let dealer know right away as I work out of state. We discussed this weeks before I came back on a weekly basis. I was assured everything was set up for my arrival back in town. Told dealer all the Ford dealers in NC were booked out weeks in advance, and asked if we needed to make an appt at their Ford dealer numerous times. I was assured it was taken care of and all my issues would be fixed quickly as they were easy fixes...well I kept a paper trail of all conversations and when I rolled into town and headed to dealer the next morning per my talk with the manager. He said 9:30 am and showed up at 10:00. Called his mechanic over who was oblivious to any of this, knew I was screwed then. Checked on progress a few hours later and was told truck was on rack and wheels off...another lie, not 1 smudge on any rims, truck has Fuel rims, woulda showed they were touched, nope. Then they proceeded to push the blame on me of I was suppose to have truck back day before, knew that was iffy at best because I couldnt leave NC before 12 at the earliest and we know the good mechanics leave by 4-5pm. They told me truck went right down to Ford when I dropped it off. Ford verified truck came in a 5:05pm. No appt was made for Thursday, Friday, or Saturday. Dealer said Monday, Ford dealer said no appt made that day either. It has been 1 lie after another. Jason Roberts has to be the most INCOMPETENT man I have ever met. And the higher up manager got involved, Michael Hamilton and he lies just as much. Wasted weekend to get truck fixed, but hey why would they care they got paid. Avoid this dealership unless you like being lied to and your time wasted and still have a vehicle with issues. Cant say much about other dealerships they have, but this one will feel all of my wrath as I am far from letting it go. Salesperson Robert Taylor was good, he is just caught in the middle of VERY POOR MANAGEMENT. End of the day they just care about a sale then your on your own.