Jeff Smith Volkswagen of Warner Robins - Service Center

I enjoyed my experience. I wasn’t even looking to get a vehicle that day just an inspection on my car. I'm glad I made that choice though I’ve been enjoying my new vehicle. vehicle that day just an inspection on my car. I'm glad I made that choice though I’ve been enjoying my new vehicle. More

Micah and team were very professional and courteous. I would recommend doing business with them. would recommend doing business with them. More

I scheduled a service appointment a whole month in advance for them to not have a loaner vehicle for my recall service. I drove an hour for this appointment and all they can say is ole well. I was thi advance for them to not have a loaner vehicle for my recall service. I drove an hour for this appointment and all they can say is ole well. I was thinking about purchasing my Atlas from this location but now they have lost my business as a whole. DO NOT SERVICE YOUR VEHICLE HERE! More

It says a lot about a company to make an effort to do what’s right in a situation that goes wrong. I ordered a key for my vehicle about two weeks ago and was told it would be there within 1 to 2 days. A what’s right in a situation that goes wrong. I ordered a key for my vehicle about two weeks ago and was told it would be there within 1 to 2 days. A week later still no key, Alan the parts manager was completely apologetic and handled my complaints like a pro! I go to pick up my car and key this morning and with major regret on his face he tells me more bad news, they were sent the wrong key. I was beyond frustrated because I live about 50 miles from the dealership and had to pay a ride for the trip. Not only have they made me feel better about it all by handling it professionally, but they have exceeded my expectations. In this world today, customer service is hard to find. I’m a tough cookie and have high expectations because of being in sales myself. This company makes it right and more. Just giving credit where credit is due, I truly appreciate all you have done! More

NEVER BUY HERE Sold us a lemon, refused to even look at it. Complained to salesman same day and week we purchased after driving. They also didn't show us the Carfax, they kept promising to show it and sayi it. Complained to salesman same day and week we purchased after driving. They also didn't show us the Carfax, they kept promising to show it and saying it was printing. I let it slip my mind and we ended up paying double for a car with an engine problem. NEVER GO HERE! More

Kyle was knowledgeable and efficient. He worked me in the same day for my 60,000 mile service. It was the best customer experience possible. same day for my 60,000 mile service. It was the best customer experience possible. More

The service was fast and the workers were friendly. My appointment was at 11 and my car was finished around 11:30. I was not expecting it to be so fast! appointment was at 11 and my car was finished around 11:30. I was not expecting it to be so fast! More

From Virginia keeping MY personal documents for 3 months (even taking them to her home, her words) and getting “fired” for this according to previous manager Brandon to the incompetent service team I’m jus (even taking them to her home, her words) and getting “fired” for this according to previous manager Brandon to the incompetent service team I’m just over this unprofessional dealership. This is my second vehicle from them and time and time again, they show just how horrible they are. I don’t recommend AT ALL! They will mess up and point the fingers at each other without anyone taking full responsibility for their actions. You deserve a dealership you can build a lasting business relationship with based on trust and understanding. More

From the girl at the service counter to the certified diesel mechanic they got me in immediately they were awesome gave me a great deal on the price got me back on the road in less than two hours I would diesel mechanic they got me in immediately they were awesome gave me a great deal on the price got me back on the road in less than two hours I would say that’s hard to be huge shout out to the whole team and the service manager for giving me a discount More

Service Department Competence I took a car to them that was running rough, misfire codes that I couldn't fix. They charged me $625 to remove the intake and then declare the car ne I took a car to them that was running rough, misfire codes that I couldn't fix. They charged me $625 to remove the intake and then declare the car needed a new engine and that would run over $9,000. Obviously, I declined and picked up the car. Some internet research, a few new tools, and I narrowed it down to a valve. Took it to a local guy and $2,200 later and a head job, it's as good as new. Save your time and money and skip the service department. $625 for nothing and not to recognize the motor as repairable is reason enough to steer clear. Everyone was nice, so I guess that's something. More