Jenkins Nissan - Service Center

My Service Advisor Steven was excellent. He took time with me and explained everything very well. Overall experience was very nice. He took time with me and explained everything very well. Overall experience was very nice. More

I trust Jenkins Nissan for all of my car’s needs. Gil Rodriguez is so knowledgeable and easy to work with. Thanks for a great experience! Gil Rodriguez is so knowledgeable and easy to work with. Thanks for a great experience! More

Dee was absolutely awesome! He really showed care and concern with my vehicle. Very impressed! I’ll be back again! He really showed care and concern with my vehicle. Very impressed! I’ll be back again! More

The service has been awful this visit. It’s never great but this was beyond disappointing. We called Friday around 10:20 to get my daughter’s car checked out. I was told to get the car tow It’s never great but this was beyond disappointing. We called Friday around 10:20 to get my daughter’s car checked out. I was told to get the car towed in since it would not accelerate. I was told the warranty should cover the towing if I use Jenkins towing. The tow truck man (was excellent) wasn’t able to get to the house until later in the afternoon. Since we didn’t hear anything before he got to our house I called the service department. After being transferred multiple times I sat on hold for over an hour with no one answering so I finally hung up. I never heard anything over the weekend so we decided to just show up Monday morning. When we arrived around 10:45 the car was still waiting to be diagnosed. We were told by Tammy that it shouldn’t take too long because “they weren’t very busy.” After waiting all day, my daughter finally got a call that they did something with a code and the car was ready. $217.00 later with no call to tell us what was wrong ahead of time or authorize service. No check into extended warranties. I brought them with me and she refused to look at them. I was told the car “should be fine now. I was even asked by a salesman if the car was messed up he could get us in a Sentra. My response was that I would never buy from Jenkins again based on the service department alone. I would just like someone to check into the extended warranties a little more. Tammy told me she didn’t have access to them since the car was not bought there. She said I’d have to get the paperwork and bring it so she could check. But when I got there she dismissed me and said it wasn’t covered. How would she know if she couldn’t check them in her computer? Anyways, we have three extended warranties and it seems like one of them would cover it. I don’t normally complain but the way this was all handled and the rude dismissive employee I just wanted you to know. More

The only complaint that I have is the wait. Gil Rodriguez is very pleasant. Took care of me as soon as I got there. But the wait, 3 hours for an oil change, is a first for me. I have taken my Gil Rodriguez is very pleasant. Took care of me as soon as I got there. But the wait, 3 hours for an oil change, is a first for me. I have taken my Nissan there before and never had to wait soooo lonnngg. The guys in the showroom were very kind. I'm sure is was not Gilbert's fault. He's a sweet heart. Thank you. More

When I had to bring my Armada back Tammy did not explain anything thing to me about what was going on with my vehicle. I had to bring it back to Jenkins Nissan because I heard metal rubbing together when I anything thing to me about what was going on with my vehicle. I had to bring it back to Jenkins Nissan because I heard metal rubbing together when I tried to stop my vehicle. Apparently the DISC BRAKE pad shim was dragging on the rotor. I just had a complete brake job done five days prior by Jenkins Nissan. I just wanted to know what was going on. More

PÉSIMO SERVICIO… Con esta ya es la quinta vez que me atienden malísimo. No me quisieron hacer la rotación de las llantas, porque no eran las originales del carro atienden malísimo. No me quisieron hacer la rotación de las llantas, porque no eran las originales del carro More

Yeah, when I take my car for oil change or whatever I’m having done, I’m always in and out in a reasonable amount of time and they do the job right having done, I’m always in and out in a reasonable amount of time and they do the job right More

I always have great service and the staff is always nice, they always let you know if there are any other issues if any they always let you know if there are any other issues if any More

Steve is awesome! He helped me prepare for rainy season by flushing out my sunroof drain pipes to prevent a back up. Prevention is key! He helped me prepare for rainy season by flushing out my sunroof drain pipes to prevent a back up. Prevention is key! More