Jerry Seiner Chevrolet Cadillac

When I checked in for my oil change they asked if I was going to wait. I told them I was. 2 hours later I had not heard from anyone and went in and asked how much longer. The guy at the desk went and ch going to wait. I told them I was. 2 hours later I had not heard from anyone and went in and asked how much longer. The guy at the desk went and checked with the mechanic and about 20 minutes later they finally pulled my truck out. When I opened the door to my truck the automatic steps would not come out. So I had to get the tech to come out and fix the problem he caused. When I pulled away I got a notification on my dashboard that the engine air filter need to be replaced. They should have noticed that it needed to be replaced when they did their inspection. I did not go back to the dealership and just decided I would replace it myself. Not happy with their slow and incomplete service. More

Took more than 8 hours to perform oil change and tire rotation, never had happened before; Didn’t get my multipoint inspection neither printed in paper or by video link Poor customer service rotation, never had happened before; Didn’t get my multipoint inspection neither printed in paper or by video link Poor customer service More

Purchased a 2018 Ford Fusion at their location at 500 W in Salt Lake City. Or previous car was trashed by a drunk driver and we received significant injuries. The staff was very helpful and friendly as we in Salt Lake City. Or previous car was trashed by a drunk driver and we received significant injuries. The staff was very helpful and friendly as we were negotiating for the Ford. That is until AFTER the sale. Then we found the following; 1 - I had a couple of simple questions and texted the salesman about them. No answer to any texts after the sale. I even commented to him about that. No response. 2 - I paid cash and they "gave their word" that they were not going to pull a credit report. They did. Don't really care much - my credit rating is very high. Was bothered, however, that they did something they promised ( more than once actually) not to do. 3 - As I was signing papers, the salesman indicated that the car was being "washed and the fuel filled". I took his word for that only to notice a day or two later that they had not filled the fuel tank after all. 4 - The touch screen in the Ford was not working well at all. Extremely slow. Tap on the screen for something desired and it would take an easy 30 seconds before it would respond. Easy fix - press two buttons at once to reset and presto, problem solved. I understand this is a Chevrolet dealer and they might not want to help Ford look good, but really? If I sell something to someone I will do all within my power to put it in the best shape possible. Apparently not Jerry Seiner Chevrolet. At least not for a competing brand. If you are buying a Chevrolet, then maybe Seiner would be a good place to go. Maybe. If you are buying a competing brand used vehicle, you may want to look somewhere else More

This dealership posts vehicles on their website that have already been pre sold to other customers. So they waste your time. They want you to call so they can sell or order you one. Unethical practices. I w already been pre sold to other customers. So they waste your time. They want you to call so they can sell or order you one. Unethical practices. I would buy from them. If they are not transparent, then how can you trust them with anything else? You have have to watch your transactions every step of the way so you don’t get screwed over. Don’t take their words, watch the contract closely. I would. It recommended this dealership. In addition, I called on this vehicle two days prior and they said they would answer my questions and call me back. I received no response for 48 hours. More

I have had a $2000.00 deposit almost 1 year ago to purchase a new Escalade well north of $100,000.00 for my Montana home. They waited to tell me that if it was going to Montana they charge and additi purchase a new Escalade well north of $100,000.00 for my Montana home. They waited to tell me that if it was going to Montana they charge and additional $5000.00 solely because it's not be kept in utah - now the smart thing to do was tell me this when I gave deposit almost a year ago- this is unethical business practice - any person with a brain there would have told me this prior- Mary Tebbs is whom I dealt directly with - shame on you for saying nothing until vehicle came in - Folks if u too want to be misled by Mary- look no further - I just wish I had seen all the bad reviews More