Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great service and communication The service team is great...did not bs me or give unneeded work...very patient and knowledgeable and always got back to me promptly...thanks guys! The service team is great...did not bs me or give unneeded work...very patient and knowledgeable and always got back to me promptly...thanks guys! More

Doing the bare minimum. Took my 2017 Jeep Renegade for a second oil change in 12,000 mile because low oil pressure warning and car stalling. Was told (for the second time) th Took my 2017 Jeep Renegade for a second oil change in 12,000 mile because low oil pressure warning and car stalling. Was told (for the second time) that there is almost no oil in the car! "But don't worry, these cars burn a lot of oil. Just come in more often for oil changes at $80 a pop." The manual says every 10,000 miles. Service dept. says 6000 miles. But since the Renegade apparently burns 5 quarts per 6000 miles, I'll have to stay vigilant. Place is pretty run down too, but based on the renderings they have scattered about they are going to build a fancy new service center. Looked nice. More

Replace tires Service agent, Alex was great had my tires order car got done right away. Very pleasant to deal with kept me informed, called me when car was done. Gr Service agent, Alex was great had my tires order car got done right away. Very pleasant to deal with kept me informed, called me when car was done. Great job. More

Service of 2016 weangler My visit for service was a very positive one. The service advisors were very friendly and professional. They kept me updated and gave recommendations My visit for service was a very positive one. The service advisors were very friendly and professional. They kept me updated and gave recommendations as to what else was needed to keep the jeep in top condition. Service was done in a timely manner. More

Lack of communication. They never call me and the car spend the entire day the service department never returned my phone calls. End up walking into the dealership to retrie They never call me and the car spend the entire day the service department never returned my phone calls. End up walking into the dealership to retrieve my vehicle..... More

Jenn is a Gem I have been taking my vehicles here for a few years and appreciate the service staff. Honest and always smiling and ready to help. Especially Jennif I have been taking my vehicles here for a few years and appreciate the service staff. Honest and always smiling and ready to help. Especially Jennifer she is the reason I continue to come to this location even tho I live miles away. Thank you. Lifetime Customer: Garvey Johnson More

Austin was great. Very helpful and informative. Stayed in contact throughout service appointment. Will definitely be back and hope to see Austin again. The was great. Very helpful and informative. Stayed in contact throughout service appointment. Will definitely be back and hope to see Austin again. The process was very good. More

Fast and easy I stopped by on a Saturday thinking it would be CRAZY busy but I was in and out in an hour! The staff was extremely nice and helpful and I was walked I stopped by on a Saturday thinking it would be CRAZY busy but I was in and out in an hour! The staff was extremely nice and helpful and I was walked through everything that needed to be done, and then was ultimately completed. Great service! More

Excellent Customer Experience i As soon as I arrived I was greeted by Tyler Benson who made sure I had everything I needed. Then Austin Mechan explained exactly how everything would As soon as I arrived I was greeted by Tyler Benson who made sure I had everything I needed. Then Austin Mechan explained exactly how everything would go and how to contact him if I needed anything. When he saw my repairs would be extensive, he arranged for the shuttle to take me home. For my first time using this dealership I felt like a valued customer. I was happy to pat my bill. For a woman its extremely important when you can trust your mechanic. Ever employee I came into contact with was professional and extremely courteous. Thank you Jerry Ulm for renewing my faith in dealership service. More

Excellent I was very well treated during my visit. My service consultant Austin was exceptional. The work done on my Jeep was done in a timely manner since I wa I was very well treated during my visit. My service consultant Austin was exceptional. The work done on my Jeep was done in a timely manner since I was waiting for my vehicle. Everyone was pleasant and courteous. My only criticism about my visit was the coffee in your new coffee machines is terrible. But otherwise very impressed. More