I have been dealing with Matt Bukowski which is the General Manager at Jerry's Toyota, Baltimore MD, lets start by saying that he tries to be intimidating, vague about the dealings, non informative, arrogant and now convinced that he is a fraud. I was trying to buy a Toyota 86 from Jerrys Toyota and i live in another state, which is not so easy to do since I am not physically at the dealership. Knowing this, the GM should be easier to deal with and understanding which he lacks. I contacted a company already to transport this vehicle to my state and the final transaction is to sign the paperwork with Matt the GM. Since I am paying 100% cash for this car, I simply asked to speak to the Finance Manager because I had several questions that he could answer. After calling numerous times and not being connected to the Finance Manager, i was sent back to Matt. At this point, I asked Matt to provide me a name and a number and he refused to do so. I told him that whenever I buy a car and I have a question regarding the cash transaction or financing, I always speak to the finance guy, he refused to send me to him and arrogantly said " You only deal with me until I am ready to send you to the finance guy", I mentioned that I had a question and why he refuses me to speak to anyone else is quite questionable. he then said that he did not want to sell the car to me anymore. This was quite bazaar behavior. Who says this? Does the owner at Jerry's Toyota even know what kind of individual Matt is? How can a dealership maintain their credibility or reputation if they have someone running a business like Matt B. where he lacks total customer care and does not care about the bottom line or revenues of a company.. This dealership just lost a sale. If anyone is looking to buy from this company, I would suggest go elsewhere since they dont care about potential new customers. Well at least Matt B. does not care.