Jerry's Toyota
Baltimore, MD
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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We had a 11:15am appointment. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. More
The service department was friendly and efficient. They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished i They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished it was washed and ran great! More
I had a terrible experience at Jerry’s Toyota dealership when I bought a 2024 Toyota Prius XLE AWD. They lied to me, cheated me, and did not honor their promises. They are the most deceptive and dishonest p when I bought a 2024 Toyota Prius XLE AWD. They lied to me, cheated me, and did not honor their promises. They are the most deceptive and dishonest people on earth. First, they tried to charge me $1000 extra as market adjustment, which is a rip-off. I told them I would only buy the car if they waived the market adjustment, but we finally agreed on $500. However, when I was signing the final paper at the finance manager's office, I saw that they still charged me $799 for it. They claimed that was the price we agreed on, which is a lie. Second, they promised to give me the All-Weather Floor Liner Package, which includes both floor liners and a cargo liner. However, when I went back to get the package, they did not give me the cargo liner. They claimed that they only promised the floor liners, which is another lie. DO NOT BUY FROM THIS DEALERSHIP. They will lie to you, make you pay more than what you should, and they will not honor their words. They are unethical and unprofessional. Stay away from them. More
This dealership service department is very professional in assessing the problems thoroughly and fixing them. in assessing the problems thoroughly and fixing them. More
Lengthy unnecessary wait. Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob w Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob was in his pocket and not on the console where I left it and where the mechanic left it. There was no reason to move the fob. More
Heather and Ryan were so helpful. I was in and out in no time. Always treated great when I’m there. I was in and out in no time. Always treated great when I’m there. More
Had 2pm appointment. .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied ye .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied yes, then he says we are extremely busy can I leave my vehicle overnight ...I said absolutely nit. I have an appt and I am not late.. I will wait.. then he says well sometimes you make dr appointment and they have to cancel your appt so same here ...I repeated I am waiting for my vehicle....I never want to deal with him again!..he needs to be trained in better customer service etiquette. More
My salesman William Johnson is a SUPER salesman, he meet my needs, he listened to what I needed. Very pleased with his performance excellent service. Thanks Toyota my needs, he listened to what I needed. Very pleased with his performance excellent service. Thanks Toyota More