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Jerry's Toyota
Baltimore, MD
857 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 857 reviews
March 30, 2024
Excellent — much more organized than in the past. My car was ready on time and I was notified, w an text also on time. My car was ready on time and I was notified, w an text also on time. More
by Lposten53linda
Helpful March 23, 2024
We had a 11:15am appointment. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. More
by annebrot ticked off
Employees Worked With
Joseph fo
March 16, 2024
The service department was friendly and efficient. They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished i They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished it was washed and ran great! More
by Jimcee
Employees Worked With
Kris Brunson
March 08, 2024
I had a terrible experience at Jerry’s Toyota dealership when I bought a 2024 Toyota Prius XLE AWD. They lied to me, cheated me, and did not honor their promises. They are the most deceptive and dishonest p when I bought a 2024 Toyota Prius XLE AWD. They lied to me, cheated me, and did not honor their promises. They are the most deceptive and dishonest people on earth. First, they tried to charge me $1000 extra as market adjustment, which is a rip-off. I told them I would only buy the car if they waived the market adjustment, but we finally agreed on $500. However, when I was signing the final paper at the finance manager's office, I saw that they still charged me $799 for it. They claimed that was the price we agreed on, which is a lie. Second, they promised to give me the All-Weather Floor Liner Package, which includes both floor liners and a cargo liner. However, when I went back to get the package, they did not give me the cargo liner. They claimed that they only promised the floor liners, which is another lie. DO NOT BUY FROM THIS DEALERSHIP. They will lie to you, make you pay more than what you should, and they will not honor their words. They are unethical and unprofessional. Stay away from them. More
by Hooman
Employees Worked With
March 07, 2024
This dealership service department is very professional in assessing the problems thoroughly and fixing them. in assessing the problems thoroughly and fixing them. More
by cmorris1151
Employees Worked With
March 05, 2024
Lengthy unnecessary wait. Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob w Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob was in his pocket and not on the console where I left it and where the mechanic left it. There was no reason to move the fob. More
by None
Employees Worked With
February 22, 2024
Heather and Ryan were so helpful. I was in and out in no time. Always treated great when I’m there. I was in and out in no time. Always treated great when I’m there. More
by Lynnie040
Employees Worked With
February 22, 2024
Had 2pm appointment. .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied ye .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied yes, then he says we are extremely busy can I leave my vehicle overnight ...I said absolutely nit. I have an appt and I am not late.. I will wait.. then he says well sometimes you make dr appointment and they have to cancel your appt so same here ...I repeated I am waiting for my vehicle....I never want to deal with him again!..he needs to be trained in better customer service etiquette. More
by Patches0512
February 21, 2024
My salesman William Johnson is a SUPER salesman, he meet my needs, he listened to what I needed. Very pleased with his performance excellent service. Thanks Toyota my needs, he listened to what I needed. Very pleased with his performance excellent service. Thanks Toyota More
by ms_nighthawk
Employees Worked With
William Johnson
