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Jim Butler Chevrolet
Fenton, MO
7,754 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 7,754 reviews
March 23, 2021
Not Happy at all! Car messed up the day driving home. Waited for 4 to get fixed and couldn't fix it. Took 2 weeks before it was fixed. Didn't provide all paper work to get licensed. Horrible experience Waited for 4 to get fixed and couldn't fix it. Took 2 weeks before it was fixed. Didn't provide all paper work to get licensed. Horrible experience More
by Unhappy
Verified CustomerEmployees Worked With
Stacey Thornton, Jr.
March 23, 2021
I highly recommend Jim Butler Chevrolet to everyone that needs a car, parts or service on your vehicle. The people are very honest and they really do care about their customers. I wouldn’t go anywhere else. needs a car, parts or service on your vehicle. The people are very honest and they really do care about their customers. I wouldn’t go anywhere else. More
by CookieB
Employees Worked With
Other Employees :
Service advisor Kayla, Alex Cox, Melissa Perez, Mike Johnson
March 22, 2021
I have an extended warranty through Ally on my 2017 Silverado 1500 with 96K miles. Late last year I was having an intermittent "rumble strip" feel while driving above 40mph. Having a 2016 Suburban that Silverado 1500 with 96K miles. Late last year I was having an intermittent "rumble strip" feel while driving above 40mph. Having a 2016 Suburban that had just had a seemingly similar problem less than 6 mo ago that required a new torque converter and eventual transmission replacement it seemed prudent to take the Silverado in. When I took the Silverado in November per the phone convo with advisor, I assumed like the suburban it would take a couple of days. I was shocked with poor communication and 10 days without my truck that yielded only a transmission fluid change for the issue (I get going with the fluid change first, but shouldn't have taken nearly that long). The issue persisted so I took it back in for a scheduled appt on Monday March 8th. I was again shocked to get a call on March 10th from the advisor that he'd be out on the 11th and they didn't expect to even look at it until the 12th. Despite voicing my dissatisfaction, it didn't get looked at until the 12th. They indicated that it would indeed need a torque converter, but that it wouldn't get there until the following Monday the 15th and I should expect it back on the 16th. When the 16th rolled around there was another excuse why it wouldn't be ready until the 18th. Aside from another 10 day stretch without my truck, the same issue still persists. Would never recommend someone buying a vehicle or seeking service here. More
by Kelly P
Employees Worked With
Bill (Nov) and Andrew (March) were the advisors not worth a hoot.
March 22, 2021
Tony was a very good Salesman I will come back in the future with no problem and also I was seeing all my friends and family to Tony full-service and getting a new car because he did a very good job future with no problem and also I was seeing all my friends and family to Tony full-service and getting a new car because he did a very good job More
by Ricky Russo
Employees Worked With
March 20, 2021
Went in firest oil change,and recalls, wound up with a door ding on passenger door, was told their parking lot is your responsibility. Go figure. door ding on passenger door, was told their parking lot is your responsibility. Go figure. More
by patbrewer83
Employees Worked With
Mike Johnson
March 18, 2021
Lenzy did a wonderful job finding the vehicle that fits our family for traveling. She was very professional and honest. There were some issues but everything was worked out in our favor. I appreciate the our family for traveling. She was very professional and honest. There were some issues but everything was worked out in our favor. I appreciate the effort to meet our needs. I would recommend Jim Butler Chevrolet to our friends and family. Thanks!!! More
by hedgpethjeannine094
March 18, 2021
Lou is the person to see. Makes deals happen and super nice guy. Had some bumps but he quickly addressed them and always a smile and pleasant greeting. He was also prepared for me when I planned to be th nice guy. Had some bumps but he quickly addressed them and always a smile and pleasant greeting. He was also prepared for me when I planned to be there. Been to a lot of dealerships but never had salesperson ready to go when I pulled up on time. Will definitely be back to see him again. More
by JIMR18
Employees Worked With
March 18, 2021
Stacey Thornton Jr did a great job of explaining all the rebates and helping me figure out all of the details that the car has. I appreciate all the help that I received and would definitely suggest Jim But rebates and helping me figure out all of the details that the car has. I appreciate all the help that I received and would definitely suggest Jim Butler to friends and family. More
by blakeflamm
March 17, 2021
We recently bought our third Equinox from Jim Butler and this purchase was smooth and enjoyable. Our salesman who is not listed below, was Caleb Varney who went the extra mile to make sure we were taken ca this purchase was smooth and enjoyable. Our salesman who is not listed below, was Caleb Varney who went the extra mile to make sure we were taken care of and happy with our new Equinox. Finance Manager Stacey Thornton did us right and was very conscientious of covid safety measures. Good luck deer hunting Stacey ! More
by ROBERTZELIFF
March 17, 2021
Everyone was very pleasant to work with. I was happy to have access to service on a Saturday. The service was very speedy as well. have access to service on a Saturday. The service was very speedy as well. More
by rush881.fun
