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4,254 Reviews of Jim Butler Chevrolet - Service Center
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May 03, 2022
Terrible professionalism and total lack of respect for the customer . No adherence an acceptable level of communicating the status of vehicle so that I could make arrangements for a rental .. finally just the customer . No adherence an acceptable level of communicating the status of vehicle so that I could make arrangements for a rental .. finally just went and retrieved my vehicle w/o the service being performed .. they then tried to charge me for a diagnostics that was never performed .. what a joke .. does anyone have a dress code at this dealership , or is everyone allowed to walk around in jeans and shirts half unbuttoned w/ gangster chains hanging out ? What a Hoosier operation . If this is condoned by GM Corp or by Jim Butler this lifelong GM product owner is switching brands . What recourse do we have when we are subjected to some level of bully tactics . Is it common fir dealer male employees to wear hoodies and gangster chains hanging out and sunglasses in doors w/ hoodie sleeves half pulled up to show tattoos? All the while stare down the customer ? What an odd and unprofessional experience . GM Corp should be investigating this location at Gravious Bluffs and pull their dealer license. They hold your car for 2-1/2 days w/o communicating status .. multiple calls go unreturned .. phone operators try to deflect your calls… then they lye about what you were told at time if drop off .. then they lye about any diagnostics performed —( I guess more scared & passive people just pay it ) and finally yiu catch them and co-workers contradicting each other they have some degenerate gangster looking dude stare you down . Really GM ? Is this how you treat the consumer . 3 other customers that day were commenting similarly . When do we get made whole for the 3 days I was w/o my truck - which I make a living with contracting ? The time spent calling Jim Butler ? Time spent Dropping vehicle off ..etc.. guess no big deal to Jim Butler or GM … until we all buy other brand More
by gregraftery59
Verified CustomerEmployees Worked With
Gene Wondell
May 02, 2022
Kim Hausmann and Mike Johnson have always treated me great every time that I take one of our cars in for service. great every time that I take one of our cars in for service. More
by robertjost
April 30, 2022
Greeter was nice, friendly and helpful. He also was knowledgeable about my service. Service started and ended on time. He also was knowledgeable about my service. Service started and ended on time. More
by dwg1969
Employees Worked With
April 30, 2022
My car is a 2020 Malibu and had to have two fuel injectors replace with under 20,000 miles on my car. My car continue to have the same problem so I brought it back. They kept my car for a week and injectors replace with under 20,000 miles on my car. My car continue to have the same problem so I brought it back. They kept my car for a week and used over quarter of a tank of gas. Stated they changed my oil and filter and cleaned it. They did not change my oil. I had my oil changed this week, as my car kept reminding me it was due for a oil change. More
by BRANDIBRIDGES1
Employees Worked With
Melissa Perez
April 29, 2022
The service was excellent. The video sent by the technician was appreciated. The waiting room is comfortable and clean. The video sent by the technician was appreciated. The waiting room is comfortable and clean. More
by paulbeardslee
April 28, 2022
Stacey Thornton jr was patient and very knowledgeable about the cars and answered all my questions. Stacey Thornton Sr., provided his expertise in the finance department allowing me to feel like I made t about the cars and answered all my questions. Stacey Thornton Sr., provided his expertise in the finance department allowing me to feel like I made the best choice. I felt confident and conformable after working with these two since it was my first time buying a car. More
by A.Suber
April 28, 2022
I was there for 3 and a half hours for an oil/transmission fluid change the service advisors were very helpful but none of the mechanics were directed to work on my truck that was just sittin oil/transmission fluid change the service advisors were very helpful but none of the mechanics were directed to work on my truck that was just sitting up on the lift for an hour with no work being done on it. More
by lucashaeger07
Employees Worked With
Other Employees :
Chris in service I don’t know his last name was very helpful
