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Jim Causley Buick GMC - Service Center
Clinton Twp, MI
154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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154 Reviews of Jim Causley Buick GMC - Service Center
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April 18, 2024
Never disappointed with service experience. Wait times for appointments are reasonable. Jason, Josh, & Adam always provide excellent service. Wait times for appointments are reasonable. Jason, Josh, & Adam always provide excellent service. More
by Donnella
Employees Worked With
Josh, Jason, & Adam
Helpful March 18, 2024
Very attentive to the customer’s needs. My service for my Yukon was done quicker than estimated. My service for my Yukon was done quicker than estimated. More
by dawnmikeh
Employees Worked With
February 29, 2024
have been going to Moran Chevy for service because they offer car loaners if your vehicle needs to be kept overnight or longer.thats a big plus because my 97 yr old mother in law lives with us an cant be offer car loaners if your vehicle needs to be kept overnight or longer.thats a big plus because my 97 yr old mother in law lives with us an cant be left alone and i have no one to assist me in returning home {{plus they offer free coffee and donuts in the AM} More
by lardewhirst
Employees Worked With
February 14, 2024
My daughter went for her free oil change (from a purchase of a previous owned 2020 Chevy Trax). It was a first time experience for her having dealership service performed. She stated it was good experience w of a previous owned 2020 Chevy Trax). It was a first time experience for her having dealership service performed. She stated it was good experience which was a start to having a good day. Thank you J Causley Service Department. More
by cep156
Employees Worked With
February 05, 2024
Fast and friendly service. Comfortable and clean waiting room. Easy to make appointment for routine maintenance. Comfortable and clean waiting room. Easy to make appointment for routine maintenance. More
by Ldrury525
Employees Worked With
January 24, 2024
Service department did not inform customer of GM Service Bulletin covering accelerated tire wear. As a result customer was 17 days pass coverage period. Dealership Service Manager stated that Factory Rep Bulletin covering accelerated tire wear. As a result customer was 17 days pass coverage period. Dealership Service Manager stated that Factory Representative indicated that coverage date is firm and no deviation is permitted. NOT GOOD CUSTOMER SERVICE. More
by rjrein
Employees Worked With
May 10, 2023
My truck was in for a check engine light and door alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the serv alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the service advisor and 2 service managers never returned calls or emails. Per GMC customer service, I was advised to take my truck to another dealer. I have already filed complaints with GMC. I will also be filing a complaint with the BBB as well as sharing my experience with all social media platforms. In response to JIM CAUSLEY’s response. Your claim is that every concern was addressed and fixed correctly. I sent photos and videos showing the door is still not aligned. I also sent a pic of my CHECK ENGINE light taken 4 days after picking my truck up which the mileage proves. How do you claim these issues were resolved? You stated my emails were sent on the weekend. However, the emails were sent on Wed 5/3, Thurs 5/4, Fri 5/5, and Sat 5/6. To date, I never have been contacted by anyone from your dealership by phone or email More
by TS
Employees Worked With
Service Department
January 01, 2020
I am very happy with the service I recieved from Matthew. He makes sure you are happy and satisfied with your visit. He's an asset to your company!!!! He makes sure you are happy and satisfied with your visit. He's an asset to your company!!!! More
by Denali 1234
Employees Worked With
Matthew in Service Dept. Excellent customer service.
December 28, 2019
The scheduling process was easy and quick. When I arrived early for my appointment, the service personnel were friendly and efficient. My car was done quickly and the tech called me for pickup at my convenie early for my appointment, the service personnel were friendly and efficient. My car was done quickly and the tech called me for pickup at my convenience. Great job More
by Markfrat123
Employees Worked With
Josh?
December 15, 2019
Tim and Jason are extremely helpful, courteous and professional at all times. I’m a long time Causley Customer and they make me feel part of their family with exceptional service, that’s why I come ba professional at all times. I’m a long time Causley Customer and they make me feel part of their family with exceptional service, that’s why I come back. Thanks Guys!! More
by schroll954
Employees Worked With
Tim, Jason
