Jim Coleman Honda - Service Center

Favorite dealership and service dept. I own a 2011 CR-V Honda. I continue to come back to the dealership for service because I am treated with respect, consideration, and appreciation. My I own a 2011 CR-V Honda. I continue to come back to the dealership for service because I am treated with respect, consideration, and appreciation. My favorite service gentleman is Cliff. He always explains what needs to be done to the car, and what has been done to the car. Highly recommended. A+++. More

Summary of my experience I gave the best rating. This is because Skylar was both friendly and polite and explained fully the service that my car required. The repair was als I gave the best rating. This is because Skylar was both friendly and polite and explained fully the service that my car required. The repair was also done in timely manner. I had no difficulty making the appointment at a convenient time. More

Excellent service My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services dee My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services deemed needed at the time. Appointment times are honored and make it easy to be seen quickly. More

a Nightmare Worst service department we have ever dealt with. They do NOT stand behind their product! Very unprofessional unorganized staff with major lack of co Worst service department we have ever dealt with. They do NOT stand behind their product! Very unprofessional unorganized staff with major lack of communication skills. Be ready to be given the run around and taken advantage of. Your better off just not purchasing from them period, if you do have a mechanic ready. xxxx poor customer service. It’s super convenient for them to be extremely vague on the “warranties” they offer I’ll just leave it at that. They Truly tarnish the reputation I thought Honda strives for. Don’t waste your time or money. More

James always take good care of us James always make sure our car is taken care of... Caring and very customer service Always make sure the car is in good working and safe order James always make sure our car is taken care of... Caring and very customer service Always make sure the car is in good working and safe order More

Great Service!! Everytime I bring my car in for a service its a quick, easy and painful experience! Skylar has helped me a few times and he was great! Everytime I bring my car in for a service its a quick, easy and painful experience! Skylar has helped me a few times and he was great! More

Great experience at Jim Coleman! Took car in for a safety recall and the service team drove me home and took care of the car with no issues. Thanks for making it so easy. Took car in for a safety recall and the service team drove me home and took care of the car with no issues. Thanks for making it so easy. More

Poor customer service and no follow up from management The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a probl The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a problem. I took my car to another repair shop and was charged to fix the issue and add synthetic oil back into my car. I contacted Jim Coleman’s service shop and provided them with a copy of the repair order from the other shop. When I asked to be reimbursed, I was told that I could get a “service credit.” Not only is that not what I asked for, but I wasn’t able to use a “service credit” to pay for the drain plug and oil replacement to the shop that fixed the issue. After waiting and calling for 2 weeks, not one Service Manager or Director has called me back (even after several messages). I reached out again today and I was told that I would need to speak with Kevin Cohen... the GM! Really.... it’s less than $90 that I’m asking for. Just give me what I am owed and you won’t have to worry about me every visiting your dealership/service shop again. More

great man with good attitude He is very nice and humble and willing to help and makes things clear to understand. I recommend everyone to contact him. Thank you Mr. Ravi for the h He is very nice and humble and willing to help and makes things clear to understand. I recommend everyone to contact him. Thank you Mr. Ravi for the help and great deal. More

Great Service Great service. Cliff Webb has been my service tech for almost 10 years. He is always professional and always has a kind demeanor. Always have wonderf Great service. Cliff Webb has been my service tech for almost 10 years. He is always professional and always has a kind demeanor. Always have wonderful service experience at Jim Coleman’s Honda. More