Jim Coleman Honda - Service Center

AVOID this Dealership I bought a brand new 2018 Honda Accord Touring from them in Sept 2018. Having less than 600 Miles on the odometer the car began having a bad rattle an I bought a brand new 2018 Honda Accord Touring from them in Sept 2018. Having less than 600 Miles on the odometer the car began having a bad rattle and multiple electrical issues. I was unfortunate enough to have Sam Wu as my service advisor. I had to take my car back many times even twice in one day for failed repairs. After ‘fixing’ the dash rattle, they admittedly never even took the car for a test drive to verify it was corrected. I spent an hour driving back to the dealership to pick the car up, only to turn right back around because it was obviously not corrected. During one of the future visits for the rattle Sam even went as far as telling me the rattle was secondary to my weight. Apparently the Honda Accord cannot transport a 250 pound person without rattling. Come to find out later the rattle was actually secondary to loose driver side knee airbag. When my car was taken in for some of the electrical issues, Sam actually showed me my sales invoice on the service lane computers and told me that I paid way below invoice for the car and should just be happy with what I have and stop complaining. I wasn’t aware that the safety, functionality or customer service were based upon the price I negotiated with the dealership at the time of purchase. In addition to the many trips to and from the dealership for failed repairs, I had to continually fight to be provided a loaner car. Sam informed me on multiple occasions that he was no longer allowed to provide me with a loaner car. Sam actually stated a few of the times that his service manager (Tim Murray) was “pissed” that I was ever even given a loaner car. Again, this is a brand new car. I wasn’t aware that I needed to buy an additional car to drive while my brand new car was in the shop so frequently. Lastly, I think it’s worth mentioning that my car was in the shop twice as much needed because each time they worked on it they damaged something else. On one visit they damaged the window tint. Another visit they broke the glove box and the final visit they broke the air vents. I was delighted to find a reputable dealership to finally fix all of the issues that Jim Coleman Honda wasn’t able/willing to correct. The only reason I did continue returning is because every other dealership said they couldn’t cover the damages caused by the staff at Jim Coleman. At the end of the day, Jim Coleman Honda has provided a horrendous service experience. It’s obvious their service advisors and managers lack any form of customer service skills and their service technicians lack the skill required to correctly identify and properly repair automotive defects. The service department at this dealership has proven through the multitude of interactions that they lack pride in their employment and could careless about the image they create for the entire dealership as a whole. More

Great Service! Very happy with the professional service. I was alerted to some maintenance issues coming up that I hadn't thought of and was glad they were looking Very happy with the professional service. I was alerted to some maintenance issues coming up that I hadn't thought of and was glad they were looking out for me and my car More

Great service My experience could not have been better. I was greeted courteously, given great help in focusing on the nature of my problem and had the service car My experience could not have been better. I was greeted courteously, given great help in focusing on the nature of my problem and had the service carried out on a very expeditious basis. More

Perfection I arrived right on time, and as soon as I got there I was greeted and was told everything that my vehicle was having done, I then was escorted to the I arrived right on time, and as soon as I got there I was greeted and was told everything that my vehicle was having done, I then was escorted to the waiting area and told my vehicle should be done within the hour! Shortly after, before the hour I was told my vehicle was done and ready. I was very pleased with my first service appointment and look forward to many more with the exceptional team at Jim Colman’s Sevice Center More

Truly Exceptional My Oil change was completed in under an hour. Purvis noticed that one of my wheel locks was missing and took the initiative to have a whole new set in My Oil change was completed in under an hour. Purvis noticed that one of my wheel locks was missing and took the initiative to have a whole new set installed for me with no charge. He makes me feel like I'm the most important customer you all have every time I come in. His customer service skills are awesome. More

Great Experience All of the people that I encountered were very friendly and professional. I had to deal with two different vehicles with two different recalls and bot All of the people that I encountered were very friendly and professional. I had to deal with two different vehicles with two different recalls and both were done within one day. More

Always satisfied! I am always happy with my experience at Jim Colman- great customer service and my car receives great service. I can always depend on my vehicle to pe I am always happy with my experience at Jim Colman- great customer service and my car receives great service. I can always depend on my vehicle to perform perfectly! More