CAR TAKEN FOR JOYRIDE WHILE IN FOR SERVICE. DON'T DO BUSINESS WITH JIM COLEMAN CAR DEALERSHIPS.
Summary: My new car that I bought from them was taken for joyrides totaling 150 miles while in the dealership's possession for service. When I presented them (Service Manager, GM, and Managing Partner) with evidence from the car's computer that the car had been driven excessively and after business hours the dealership refused to admit any wrongdoing. Their solution was for me to come out of pocket for the damages done. They choose money over doing the right thing.
Here are the facts and the facts only:
They were supposed to fix the side view mirror and UBS outlet. No need to take the car for anything over 10 miles as I was told by the service guy. Their computers weren't working when I brought the car in which means they couldn't record the mileage so I took a picture which time stamped and location stamped the photo. Their service guy wasn't aware I did this.
When I picked up the car and saw the egregious amount it had been driven I searched the car's computer for trip data and recorded it before leaving the dealership. These cars automatically record data from the last three individual trips - speed, time, acceleration scores, and overall driving scores. The trip data showed trips with acceleration scores so high I've been unable to duplicate them and HIIIGH speeds. So in addition to having been driven WAY to far for the service required, evidence also shows it was driven recklessly and aggressively. Completely out of line treatment for a vehicle in their care. The rims were also damaged. Lastly, the data showed one trip occurring at 9:30 pm and the next at 7:30 am. Well outside of service business hours. One might think it had been taken home. One might think that. At no point was I asked for permission to do this and in fact was told by the service guy that only 6 miles were put on the car when I came to pick it up. I asked him before checking the final mileage myself. He had lied not expecting I had the original mileage.
Upon bringing the situation to the service manager I was told that I needed to own more of their vehicles to understand this was protocol. You gotta be kidding me. You just... you have to be joking. I tried the next level up in management and was told by the GM, Chris, that there's "no conclusive evidence" this occurred and the technician said he didn't do it. His entire basis was that the person/people who could have abused my car said they didn't do it. He also persisted in ignoring the actual trip data and excessive mileage evidence I had while offering no concrete evidence of his own that nothing had occurred. My experience with the managing partner of the dealership was no better. On a call with him I was treated like I was the problem and he also stood me up for a subsequent meeting to discuss the issue.
My ask was that they repair/replace the damaged rims, provide new tires since the current ones were clearly taken to the cleaners, and give me the extended warranty in case more damage was caused under the hood than anyone knew about. Any car has a time horizon until certain parts need replacing. I have a very realistic concern that the time horizon for expensive car parts was shortened considerably.
Finally, today, after this event began in December I was offered for them to split the cost of repairing the rims with me. They wanted me to come out of pocket for the rims they damaged and rejected any other remuneration. When I pushed back the GM asserted that my evidence "must be wrong because their technician said he didn't do it." Awesome.