Jim Doran Auto Center

Got the car, Not the service. Purchasing our car was easy, we negotiated a car top rack. It took them weeks to finally get it in and then a part was missing. We are still waiting o Purchasing our car was easy, we negotiated a car top rack. It took them weeks to finally get it in and then a part was missing. We are still waiting on the part and it's been two weeks. No call, no information about it at all. No service after the sale. We bought a Honda CRV More

Easiest buying experience Ordered an Ram truck. Very easy and James was very helpful. Once the truck arrived, the rest of the buying experience was very quick and smooth Ordered an Ram truck. Very easy and James was very helpful. Once the truck arrived, the rest of the buying experience was very quick and smooth More

I worked with Kobe and had a fantastic experience working with him! This dealership worked HARD to get me a great deal. I appreciate them! with him! This dealership worked HARD to get me a great deal. I appreciate them! More

Worst Experience Buying A Car This is by far the worst experience I have ever had when buying a car. I bought my car May 9th and have yet to get my title so that I can get my plat This is by far the worst experience I have ever had when buying a car. I bought my car May 9th and have yet to get my title so that I can get my plates. There have been issues with the financing department because I moved from Washington to Oregon 5 days after purchasing my car so the taxes are wrong. However, it seems like no one is even trying to resolve the issue. After calling several times, I finally talked with someone on the phone who told me the only way to fix it was to resign the paperwork and that I had to do it in person, not through fax. We set up a day for me to come in. He said he would have the paperwork ready when I got there so that it would be short and sweet. I drove all the way there to sit there for 4 hours because no one knew what I was talking about or how to resolve it, and the paperwork wasn’t ready.. I ended up signing new paperwork to change my address and they said they would file it Monday (I went on a Friday) and let me know. Two weeks later and I still haven’t heard anything. I’ve called several times and left several messages. I finally got through yesterday and the finance guy once again had no idea what I was talking about and had to be reminded. He took my phone number down (which is on the answering machine at least 5x) and said he would get it figured out and call me back. He never called me back. I called this morning and again, got his voicemail. Does anyone do their job here? More

Customer Service was awful Purchased a Jeep from this dealer as well as had my first Jeep serviced there. The worst experience in all departments that I have ever experienced. Purchased a Jeep from this dealer as well as had my first Jeep serviced there. The worst experience in all departments that I have ever experienced. No one takes responsibility. They tell you what they think you want to hear and never follow through. Regret going there. Will drive out of town to go to another dealer to service my vehicle. More

Worst Service Department Ever! Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep was never repaired! More

Zero pressure, open and honest environment Bobby was very helpful, he guided me through the process, and found me a great deal on a new vehicle that the other dealers thought was too good to be Bobby was very helpful, he guided me through the process, and found me a great deal on a new vehicle that the other dealers thought was too good to be true. I would without hesitation buy my next vehicle here.. Thanks guys! More

Great dealership & personnel At the age of 73, this was the best car buying experience I've ever had. Salesman research looking for exactly the right car, no high pressure sale At the age of 73, this was the best car buying experience I've ever had. Salesman research looking for exactly the right car, no high pressure sales, then after purchase assistance getting the car home, since I'd driven 100 miles to the dealership, because the the excellent treatment I had received over the phone. Highly recommend this dealership and the personnel. A close friend purchased a vehicle here a few weeks ago. Her impression mirrored mine. More

Horrible customer service Worst example of customer service I have ever experienced! When you pay cash for car at a dealership you expect to have no issues with the title. 1 Worst example of customer service I have ever experienced! When you pay cash for car at a dealership you expect to have no issues with the title. 1) My husband I purchased a Tahoe and received Our title in the mail. Thinking everything was fine we went to the DMV and attempted to get our license plates 2) Turns out the dealership screwed up and did not fill out the title correctly from the previous owners. 3) I was told they would correct the error after the salesman Darrin Stutzman told me the dealership never made that mistake before.... 4) Two more times back and forth with Darrin and two more trips to the DMV after the dealership kept getting the paperwork wrong 5) I was told it was the DMV's fault and it wasn't Darrin's fault. This is when I lost it on him and I admit I swore. It was the dealerships fault we paid in cash for the car it was not our fault they screwed up and being told over and over by Darrin they never made that mistake before really made the situation worse. He then proceeded to tell me he would call my husband to discuss the issue. My husband and I purchased the car together with our money. That was the most anti feminine comment I had ever heard. He couldn't deal with the fact that I called him out for his error!!!! Instead of asking how he could make the situation right or mailing us an apology letter or a gift card for dinner he threatened to call my husband. worst customer service I have ever had 6) the icing on the cake of all of this was we found out the car had two chewed on seat belts in the back and Darrin wrote an apology to my husband and not to both of us. As you can tell from this review do not go to this dealership. They won't take ownership of their mistakes they will make you feel like it is your fault! And Darrin Stutzman does not respect women! I regret we bought our car from this dealership. They truly make it the worst experience More

Best Buying Experience! Bobby Dye was the sale person that helped me with the purchase of my 2007 Dodge Durango. He made my experience the absolute best! He was very helpful Bobby Dye was the sale person that helped me with the purchase of my 2007 Dodge Durango. He made my experience the absolute best! He was very helpful and when above and beyond from the moment that he took my call. He made sure that everything was in order before I showed up to have them look at my trade in! He made it so simple and easy! Jim Doran Auto Center actually went to work and got me a better interest rate, payment and lender than I walked in with!! I am so very pleased, this was the best buying experience I have had in a very long time! They have earn my future business and I have been telling everyone what a wonderful experience I had! Thank you Bobby for making my car buying experience so amazing! More