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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,425 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,425 reviews
June 27, 2019
Change of Heart Sales team started off unreasonable but quickly saw that cash talks. Had to make 2 round trips at 1.5 hours e each trip which could have been avoided Sales team started off unreasonable but quickly saw that cash talks. Had to make 2 round trips at 1.5 hours e each trip which could have been avoided if they would been more willing to play ball More
by levert.heath
Verified CustomerEmployees Worked With
Kimberly, Nick
Helpful June 26, 2019
Poor Communication My husband took my car to get an oil change for me. He waited while they did the work. When the service was completed, they texted me but did not no My husband took my car to get an oil change for me. He waited while they did the work. When the service was completed, they texted me but did not notify him. After hours of waiting, he got up to ask when it would be done, and they said they texted him a long time ago. Why they didn't say something to him since he was sitting there the whole time, I do not know. Then when he went to get the car, they had failed to do the complimentary wash, so they took it back to do it and he had to wait some more. My husband was obviously furious, so they gave a "one time courtesy" discount on the oil change that amounted to around a $20-$30 savings. When he got the car (after the complimentary wash), there was a big sticky handprint on the inside driver's side window. Not a great experience to say the least. More
by JMATHESON
Employees Worked With
John Anderson
June 24, 2019
Oil Change First of all I do not understand why the wait time for an oil change is 2 plus hours, I left a message for the service manager to call me because my o First of all I do not understand why the wait time for an oil change is 2 plus hours, I left a message for the service manager to call me because my oil percentage gauge is still showing 7% evidently they forgot to reset it to 100% they also did not put any antifreeze in my car it was very low, my last 3 visits have been issues. More
by PUNKIN.FROST
Employees Worked With
John Anderson
June 22, 2019
Great process It is nice to know that there are still dealerships that appreciate customers and value not only their business but their time too - thank you!! It is nice to know that there are still dealerships that appreciate customers and value not only their business but their time too - thank you!! More
by BETHWEST
June 20, 2019
Superb The customer service provided was excellent all around. The salesman was patient, knowledgeable, friendly. No haggling to seal the deal and I will gla The customer service provided was excellent all around. The salesman was patient, knowledgeable, friendly. No haggling to seal the deal and I will gladly return to Jim Ellis Buick. More
by Ginajenkinslove
Employees Worked With
Sam, Cortez Heath, Blake Delacroix Kenya
June 18, 2019
Not honest Don't care about customers time value it's all about misleading them thinking they are there to help you but once you drive a long distance for servic Don't care about customers time value it's all about misleading them thinking they are there to help you but once you drive a long distance for service . Their customer service is not what I think Mr. Jimmy advertising on TV. More
by CASSANDRABANKSTON
Employees Worked With
Other Employees :
James Buick service Mgr not to be trusted , Michael Mills
June 18, 2019
Great staff support Very accommodating staff. No high pressure salesmanship. Good coordination between staff including the sales staff.Felt very comfortable with the p Very accommodating staff. No high pressure salesmanship. Good coordination between staff including the sales staff.Felt very comfortable with the process from the receptionist, to the sales staff and the finance person. Will certainly be recommending your dealership. Hopefully, your service department meets the same professionalism and expectation. Thanks to all More
by jbrockj
Employees Worked With
Other Employees :
Unfortunately 2 others whose name I don't remember, Michael Mills
June 18, 2019
GREAT JOB JUYS THANKS BRANDON CANNON, KARRON MCGARITY AND HARLEY KINDIG FOR THE GREAT REPAIRS AND PRICING ON MY 14 CADILLAC XTS REPAIRS. I WILL RECOMMEND JILL ELLIS THANKS BRANDON CANNON, KARRON MCGARITY AND HARLEY KINDIG FOR THE GREAT REPAIRS AND PRICING ON MY 14 CADILLAC XTS REPAIRS. I WILL RECOMMEND JILL ELLIS SERVICE CENTER TO EVERYONE!!! More
by SHAYNE LEE
Employees Worked With
BRANDON CANNON, John Anderson, Cortez Heath
June 18, 2019
Excellent Experience I bought a new GMC Sierra Denali and they installed a tonneau cover and dash cam. I am extremely satisfied with my entire experience. It was worth the I bought a new GMC Sierra Denali and they installed a tonneau cover and dash cam. I am extremely satisfied with my entire experience. It was worth the drive from Dallas, GA. More
by daniel
Employees Worked With
James Stecker, Brandon Cannon, Matt Braun, Michael Mills, Cortez Heath
June 14, 2019
Still waiting on resolution I dropped my new truck off for a routine oil change at 7am on Wednesday, June 12. I was told I’d be notified as soon as it was ready to be picked up. I dropped my new truck off for a routine oil change at 7am on Wednesday, June 12. I was told I’d be notified as soon as it was ready to be picked up. By 1pm I’d heard no update and thought it odd. I called to check on my truck and was told that it was ready but there was an issue. My alloy wheel had been damaged and they had to call a repair man to fix it. I was taken aback that this was the first I’d heard of this incident but was assured the wheel was fixed. When I went to retrieve my truck I noticed quickly the damage to the wheel and the attempt to “fix” it was to spray some sort of metallic paint over the area that had been affected. I told the service rep that this would not do, and he agreed that it was pretty noticeable. He assured me he’d make it right even if it meant replacing the alloy wheel. He told me he would call the next day with more details on how he’d “make it right”. When I heard nothing by 3pm the following day I called back to the service department only to find that the representative I’d been working with was gone for the day. I left a message with the service manager to call me back to discuss this issue. The service manager returned my call and assured me he’d call me the following morning to discuss a way to “make things right”. Today would have been the time of that follow up and as of now (currently 1:30pm) I have heard nothing. In short, my new vehicle was damaged. I was joy informed when a “fix” was made. I have been now promised twice that I would be contacted to “make things right” and there has been no follow through. I do not feel that it is unreasonable to expect Better service. More
by JAMESCHADWICKROSS
Employees Worked With
Brandon Cannon and service manager
