Jim Ellis Hyundai - Service Center

I went to Jim Ellis to get a Oil change and rotation -This is the only place I go. I have 2 complaints #1 the oil change was done improperly. When I would go to my parents home their slightly slanted -This is the only place I go. I have 2 complaints #1 the oil change was done improperly. When I would go to my parents home their slightly slanted snow white driveway my car was leaking something, I automatically thought it was the air condition water & thought nothing of it. However after further inspection it was oil. I was Shocked. (keep in mind I only have 24k in millage on the car 6yrs old) I work from home and barely drive it. I was very concerned about this leak . So instead of Going back there, I went to a private mechanic that I know, JUST to put in on a lift to see where this oil was coming from. Again this is a private mechanic so I was able to be right there for the inspection. We took off the cover and immediately noticed the screw was not tighten & that was the reason for the leak. It's been leaking this entire time. How disappointed I was (I have pictures) #2 Problem so I got a tire rotation on this same day. (supposedly) However my tires were marked. On the passengers side after the service I noticed the tires were in the same spot. I am now afraid to go to Jim Ellis service department. I might as well go to any reputable Mechanics shop. Keep in mind prior to this , I am the one that would tell people to go to the dealer. Not now I have lost trust in Jim Ellis Hyundai service department. I am low on oil 1 qt is what we saw when we check it. As I write this review I am thinking where will I now go for oil changes and routine maintenance. I do not trust them anymore. Tech Number: 8754 this was the tech # on the invoice. More

Jaldrin Rodrigues of Jim Ellis Hyundai, Atlanta, was exceptional in his quick responses to our every question concerning a car in which we were interested. He was very straightforward, effectively expla exceptional in his quick responses to our every question concerning a car in which we were interested. He was very straightforward, effectively explaining every detail we asked about. We have never before, bought a car that we haven't seen or driven, and we live in Kentucky, so we had a LOT of questions. Jaldrin both texted and emailed documents for us to see. He very quickly sent us the Carfax, then a quote, and explained why our trade-in value was less than Edmund estimate. We believe that Mr. Rodrigues is very honest and hard-working, knowledgeable, and personable. The car here was our #2 choice, and we ended up purchasing from Jim Ellis McDonough. Therefore, we did not work with other departments. Mr. Rodrigues was phenomenal! Jim Ellis Hyundai should be proud to have him! Sincerely, Rick and Susi King More

I previously had nothing but rave reviews but as of today I will never buy or use their services again. While on vacation my 2017 Hyundai with an extended service warranty purchased in 2017 from Jim Ellis fa I will never buy or use their services again. While on vacation my 2017 Hyundai with an extended service warranty purchased in 2017 from Jim Ellis failed due to Hard Knock Sensor code in engine. Hyundai Of Metairie La could not get to it for 2 months so I had the vehicle shipped back to Jim Ellis on 2/29 $850. I received email that work would begin on 1/2 at 2:00 PM signed by Scott Kuehl. Since then I cannot get any feedback from anyone including General Manager Frank Dickerson. No one will answer or return my calls for update including service advisor, supervisor, service director Chris Johnson or again General Manager. I have an airtag in my car, it hasn't moved from the spot it was dropped off by car shipper that I can tell. I have purchased vehicles from Jim Ellis since 2003 my first being a Hyundai Santa Fe. Many family and friends purchased on my recommendation. I also contacted Hyundai Corporate 844-462-5537 and Jeff said they won't answer his calls. More

Dealership attendants were aware and efficient. Greeted me as soon as i came in the dealership. Greeted me as soon as i came in the dealership. More

worst service department. don't buy a hyundai! have had my car 3 days and not looked at it. don't buy a hyundai! have had my car 3 days and not looked at it. More

(edited after response from owner, and subsequent followup) - we had a difficult service issue that wasn't addressed after multiple attempts to come to a resolution. After getting more and more voca followup) - we had a difficult service issue that wasn't addressed after multiple attempts to come to a resolution. After getting more and more vocal, including online reviews, we finally got a call from Andrew Frankel, who deals with online channels. He quickly and easily resolved all our issues. I'd recommend finding him if you do have issues. Thank you Andrew. More

Major was my rep and very helpful. Professional, to the point, and would come back again. Thanks again. Professional, to the point, and would come back again. Thanks again. More

My family and I have been Jim Ellis clients for many years. We were always satisfied with the product and the follow-up. However, my recent experience has left me confused. My Sonata was the target of s years. We were always satisfied with the product and the follow-up. However, my recent experience has left me confused. My Sonata was the target of several recalls. However, the reason for this experience was the fact that driving home from work, preparing to enter I-285 after midnight, the car simply stopped working. It wouldn’t restart and a tow was required. It was towed to my house where I called Jim Ellis the next day. They informed me of an engine recall but I would have to make an app’t and then the car towed to them. It took several weeks to secure an app’t but near the end of July, I was told to have it towed in. On July 28, 2023 it arrived at the dealership. From that point on, things went down hill. At first I was told “we’re working on it.” Then, after a week of non-returned calls, I was finally told that they would send paperwork to Hyundai in order to approve the needed engine replacement. That took another week. Again, no communication. Finally, on August 31, work was finished and I could get the car. I went to the service department and spent 45 minutes waiting because they couldn’t find my vehicle. The service advisor (Phyllis Marjorie?) walked the back lot which was a jumble of cars parked literally on any available surface. Finally, it was located but was blocked in. I had to wait once again while other cars were juggled so I could get to mine. The car had sat in service and repair for over one month for return of the vehicle (the repairs were completed in one day.) it was delivered to me absolutely filthy. It had not been washed or even had the windows cleaned (which I did after leaving so I could drive safely!) As an aside, I was told the “engine replacement” under the recall was actually a replacement part and that recycled or used parts were actually reconnected. During the one month plus time my car was held at Jim Ellis, I was forced to rent a vehicle so I could get to work. That cost me, out of pocket, an unnecessary expense of $ 1,739.56 from Enterprise. I will be in the market within the year for a new vehicle. I was considering another Hyundai from Jim Ellis. Now…??? I’m surprised that anything gets done at that dealership. Behind the showroom it’s seems as if the entire operation is an incompetent mess (friends have told me similar experiences of lost cars!) This has been a horrible experience with Jim Ellis. It has forced me to reconsider any further use of the Jim Ellis companies. Unfortunately, I feel as though my concerns will fall into a black hole and that will be that. Michael Davis More

I spent 4 hours last Friday waiting on an oil change and tire rotation. When I went to check with Jeremy about my car, he informed me that it was still sitting where I left it. Untouched. After purchasing 2 tire rotation. When I went to check with Jeremy about my car, he informed me that it was still sitting where I left it. Untouched. After purchasing 2 different cars through Jim Ellis. I will NOT EVER go back to this dealership again. They have lost my business. More