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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.7
7,693 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 20 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 7,693 reviews

April 21, 2024

I’ve had my car less than a month and it feels as if it’s pulling to the right. I asked about an extended warranty for my car during signing, the guy told me he’d find out and let me know. I’ve lost count of More

by B Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear about the issues you've experienced with your vehicle and the service regarding the extended warranty inquiry. It's concerning to learn that the communication and resolution were not up to the standard we strive to uphold. We take your feedback seriously, and it's clear we need to address these matters promptly. Please reach out to one of our sales managers via email. You can contact Cori Gaither @ corig@jimellis.com or Kelvin Walker @ kelvinw@jimellis.com so we can take immediate steps to investigate and resolve the issues with your car pulling to the right and the confusion over the extended warranty. We want to ensure that your concerns are addressed satisfactorily and that any necessary corrective actions are taken. Thank you for bringing these issues to our attention. We are committed to improving our service and hope to regain your trust

Helpful
April 20, 2024

I’ve bought several cars in my life and I must say that it is always a pleasant feeling whenever I visit Jim Ellis Toyota. Also the car salesman are very knowledgeable about the cars they sell. I think Jim More

by prayer_changes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amari
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your glowing review and for choosing Jim Ellis Toyota for your automotive needs. We're delighted to hear that your visits consistently leave you with a pleasant feeling and that our sales team's knowledge enhances your experience. Your high praise as the best dealership in Georgia is truly appreciated. We strive to maintain these standards and look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and for sharing your positive experiences!

Helpful
April 20, 2024

3rd vehicle purchased from this location - never a bad experience, but this was definitely my favorite buying experience! Big thanks to Dani Sao, Kelvin Walker, & Michael Green for making it a fun and fee More

by Kristin Reilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your third vehicle purchase from our location was your favorite experience yet, and that Dani, Kelvin, and Michael contributed to making it fun and memorable. Your continued trust and satisfaction are what we strive for, and we're thrilled to know that trust and transparency have kept you coming back. Thank you for sharing such positive feedback, and we look forward to continuing to serve you with the same excellent service in all your future visits. Enjoy your new vehicle and the outstanding service!

Helpful
April 20, 2024

Amazing! Came in for tires, left with a great deal! Dani was awesome and I highly recommend, definitely makes the car buying process way more enjoyable. More

by Reilly7521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that you came in for tires and left with a great deal on a car, along with a positive experience! We're thrilled that Dani made the car-buying process enjoyable for you. Thank you for your high recommendation and for sharing your experience. We're proud to have Dani on our team and look forward to continuing to provide you with excellent service. Enjoy your new Toyota!

Helpful
April 20, 2024

Helpful service advisor. I was in and out in a timely manner. The young lady servicing the coffee counter was definitely a positive addition to the service department. More

by bwjtds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! We love our staff and we are happy to hear they were helpful. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
April 20, 2024

They have improved a little on getting the customer out, so it didn't take 2 hours past my appointment time. It took just over an hour, needs improvement still on punctuality. More

by davesarrows2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the improvements in our service time, though it sounds like we still have some work to do. We appreciate your feedback as it helps us focus on areas that need more attention to enhance our customer experience. We are committed to improving further and ensuring that our service meets your expectations more consistently. Thank you for your patience, and we look forward to providing you with even more efficient service on your next visit.

Helpful
April 20, 2024

This dealership is terrible. All they do is nickel and dime you. A bunch of thieves More

by GRANVILLETAI197456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do know his name
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear that your experience with our dealership did not meet your expectations and left you feeling this way. We strive to provide transparent and fair service to all our customers, and it's concerning to hear that you've had such a negative impression. We take your feedback seriously and would like to understand more about your specific concerns so we can address them appropriately and improve our practices. If you are open to discussing this further, please contact us directly at (770) 746-9374. We are committed to making things right and ensuring that your concerns are heard and addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our dealership.

Helpful
April 20, 2024

Dani was very helpful and well informed on the buying process. He helped make sure we got what we wanted in our price range. We enjoyed working with him to purchase our new vehicle. More

by Alissamadonna21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Dani was helpful and knowledgeable throughout your buying process, and that he successfully assisted you in finding a vehicle within your price range. It's great to know that your experience working with him was enjoyable. Thank you for choosing us for your new vehicle purchase, and we look forward to continuing to provide you with excellent service. Enjoy your new vehicle!

Helpful
April 20, 2024

Cam was great! He listened and gave me a really awesome deal! Customer for life. More

by Jbstout68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that Cam listened to your needs and provided you with an awesome deal! It's wonderful to have you as a customer for life, and we look forward to serving you for many years to come. Thank you for sharing your positive experience, and enjoy your new purchase!

Helpful
April 20, 2024

Great communication, answered all of my questions. They fixed the problem. Wish your repair cost weren’t three times the amount of other shops. Also wish a 2021 Highlander with less than 52000 miles . More

by shirleyminter08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear that our communication was clear and that we were able to answer all your questions and fix the problem with your vehicle. However, we understand your concerns regarding the repair costs and the specific issues with your 2021 Highlander. We strive to provide valuable service and take your concerns seriously, as they help us evaluate and adjust our service practices to better meet our customers' needs. We apologize for any inconvenience you've experienced and appreciate your honesty, as it drives us to better our service. If there's anything more we can do to assist or address your concerns, please don't hesitate to reach out. Thanks again!

Helpful
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