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Jim Ellis Toyota of McDonough
McDonough, GA
8,617 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,617 reviews
July 30, 2019
Wasted my time playing games with sales price. Quoted $3700 more for same vehicle as friend was quoted after 5 hours or negotiating less than a week ago. Offered $300 trade-in on 2013 vehicle. Whe Quoted $3700 more for same vehicle as friend was quoted after 5 hours or negotiating less than a week ago. Offered $300 trade-in on 2013 vehicle. When I left, Gary said I didn't give them a chance. More
by Disappointed
July 30, 2019
New car purchase. Our salesman listened as we told him which models of cars we wanted to test drive. He rounded up the keys quickly and we test drove the three cars fa Our salesman listened as we told him which models of cars we wanted to test drive. He rounded up the keys quickly and we test drove the three cars fairly quickly. This process took a long time at other dealerships we visited. More
by joel.sutton
Verified CustomerJuly 30, 2019
Friendly Employee Oscar was awesome. Went above and beyond. No one greeted me. He was busy with other customers and went out of his way to assist me. Another employee c Oscar was awesome. Went above and beyond. No one greeted me. He was busy with other customers and went out of his way to assist me. Another employee came by and walked out without asking if I was being helped. More
by mherrera1297
Employees Worked With
Oscar Johnson
July 29, 2019
Great experience We had a great experience. We were given time to look by ourselves without a salesman following us around and pressuring us. Leon was a great salesm We had a great experience. We were given time to look by ourselves without a salesman following us around and pressuring us. Leon was a great salesman. More
by thomaspeace27
Employees Worked With
July 29, 2019
Service for my Highlander Amanda my service coordinator was very helpful from the beginning to the end. Amanda also assist me with my warranty issues on my goodyear tires. Amanda my service coordinator was very helpful from the beginning to the end. Amanda also assist me with my warranty issues on my goodyear tires. More
by WYQUETTAH
Employees Worked With
Amanda and Julio
July 29, 2019
As always great services They always take care of my needs. I am happy with my Camry. The wait was long but it was not the dealer fault. I would recommend it. They always take care of my needs. I am happy with my Camry. The wait was long but it was not the dealer fault. I would recommend it. More
by juanjordan657
Employees Worked With
James Allen
July 29, 2019
Great Service I had a Lexus and experienced great service - owned a GMC and the service was no were near good - My Camry now.. gets better service than the Lexus.. I had a Lexus and experienced great service - owned a GMC and the service was no were near good - My Camry now.. gets better service than the Lexus.. I felt like a king at the dealership - A lady named Victoria treated me like as if I was Jim Ellis. More
by thalmus.hare
Employees Worked With
Employee name is Victoria - She is not on the list - I just hope this wasn't a dream :-)
July 29, 2019
Most Recent experience I went in for scheduled maintenance. I called and was accommodated for the same day. However, when I arrived the wait was a little longer than what my I went in for scheduled maintenance. I called and was accommodated for the same day. However, when I arrived the wait was a little longer than what my schedule would permit. Oscar rescheduled my appointment for the first thing the very next morning. I was met at 7 am the next day eith smiles, pleasantries, and i was serviced timely.?????????? More
by JEFFERSONROBYN
Employees Worked With
Oscar...helped me this past weekend snd provided top notch customer service!
July 29, 2019
The service to my Car The service is always awesome when I got there , I just love the service there thank you all so much , I love forward to coming to service my Car ag The service is always awesome when I got there , I just love the service there thank you all so much , I love forward to coming to service my Car again , on a scale of 1 to 10 I give this dealership a 10 👍🏼🤗 More
by harps730
Employees Worked With
Sorry I don’t remember a name , they all are awesome people .
July 29, 2019
Service Mr reid was professional and pleasant will continue booking appointments with him. He did not try to sale unnecessary parts just to overcharge. The se Mr reid was professional and pleasant will continue booking appointments with him. He did not try to sale unnecessary parts just to overcharge. The service was quick and efficient. More
by FONSECAM1989
Employees Worked With
Reid
