Jim Falk Lexus of Beverly Hills - Service Center

Awful avoid and avoid this place better dealerships in the area would at all recommend the area would at all recommend More

Over the years I have purchased 2 Lexus vehicles from Lexus of Santa Monica. I live in Los Angeles only 6 miles from Lexus of BH, however this is the first time I have ever been to this facility for ser Lexus of Santa Monica. I live in Los Angeles only 6 miles from Lexus of BH, however this is the first time I have ever been to this facility for service. I get service from Lexus of Glendale because of proximity to work. I recently retired and now I would like to go to BH because it’s closer to my home, but when I scheduled my maintenance I was quoted $208, when the service was completed it was $475. When I tried to talk to the manager Josh he was not in. He did call me back, I missed his call and I have now called him three times leaving messages and he has not responded. I even let him know that I am in the market to buy a new Lexus without luck. I cannot recommend Lexus of Beverly Hills, I will not be returning and I certainly will not purchase a car from Lexus of BH. Even though it’s farther I will be going back to Glendale and probably back to Lexus of Santa Monica for the new car. More

Beware!!! Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, but I got home and realized my dash cam doesn’t work I noticed the power plug was in the radar socket and the usb cord was unplugged. The dash cam shouldn’t have been touched in the first place since I brought the car for rear tire problems. I have video evidence that shows my dash cam worked during the warranty work and stopped working on July 8, 2020 17:06:20 this was when the technician took my car for an overnight test drive. I talked to the Service Manager (Josh Kim) showed him the evidence about the problem on 7/10/2020 and he told the service representative (Caneen) to tell me to get a diagnostics on the problem from where I had gotten the dash cam installed. Really? You broke it and your going to tell a customer to get a diagnostics on the problem!? Don’t ever bring your car in here unless you want bad service! I expected everything to be fixed and stayed the same, who expects a problem to be fixed and cause another problem?? But they denied any responsibility. I also came back on 7/13/2020 to see if the Service director (D. Vinci) could help me out but it was the same outcome. He said “how do I not know it broke when you took the car home” uhh because there’s a time stamp that shows the last time the dash cam worked duh... I am really stressed out especially because of the pandemic but your going to add more on top of that? I’ve never been to a service center this out of place and unprofessional, how does a multi billion dollar company like Jim Falks be so lacking? More

First we would like to thank Michael Shin for being understanding of our situation and walked the talk by coming through of the payment for the car .He is probably your top sales person and I can see y understanding of our situation and walked the talk by coming through of the payment for the car .He is probably your top sales person and I can see y. More

RUDE! I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brou I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brought in for basic service (oil change) but she was upset that i did not buy "recommended services." Her entire demeanor changed, i called her several times and left messages but i was unable to ever get a hold of her. When i finally got through to her , she had the audacity to respond with "well your not the only customer in this dealership." I will NEVER return here. More

Eddy Chavarria is amazing and I now have two Lexus vehicles that I serve with him! I trust him implicitly with my cars and he always knows what's best. He provides amazing service and has become a fr vehicles that I serve with him! I trust him implicitly with my cars and he always knows what's best. He provides amazing service and has become a friend! Thank you JFLBH and thank you, Eddy! More

My hat is off to Angel who assisted me. He was prompt, courteous, friendly and consistently greeted me with a smile. The service provided to my car was a 20,000 mile checkup. I was fully informed of the r courteous, friendly and consistently greeted me with a smile. The service provided to my car was a 20,000 mile checkup. I was fully informed of the results. I am completely satisfied. Angel scores a 11 out of 10 and he is a fine asset to Jim Falks organization. More