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Jim Hudson Buick GMC
Columbia, SC
399 Reviews
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Showing 399 reviews
July 13, 2021
I purchased a 2015 Cadillac Escalade luxury truck from them a few years ago and I have had problems with my truck from the beginning I have had it to the dealership over and over again they have had my tr them a few years ago and I have had problems with my truck from the beginning I have had it to the dealership over and over again they have had my truck for weeks at a time I just was there a few weeks ago they told me that they would get me out of my truck and put me in a better one with no down the because of the problems I have had and nothing has been done about it I have a warranty but all lies no ones reaching out to me I spoke to some lady there about these problems she said she was so sorry and would pass it on to her boss still haven’t gotten anything from anyone I plan to see if I can get some help from the man himself I wonder how he will feel about how his supposed good name is not so good in his business is treating customers that spend a lot of money with his business and some are treated well and some are overlooked and not given the same good treatment as some. Bad Bad Business More
by pauletted10
Employees Worked With
Matt Hickely
Helpful June 22, 2021
Came in with a nail in tire- have extended warranty so makes sense to get free service. I sat in the waiting room for six hours— worst customer service I’ve encountered in SC. makes sense to get free service. I sat in the waiting room for six hours— worst customer service I’ve encountered in SC. More
by K
Employees Worked With
Neil
June 02, 2021
let me tell u about my boy Keith. He is the man when it comes to getting a car. Keith help out in so many way to get me approved.so if u want to get a car come in see Keith. comes to getting a car. Keith help out in so many way to get me approved.so if u want to get a car come in see Keith. More
by veronicahill29
Employees Worked With
Keith A Harrison
January 09, 2021
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it. Brought my vehicle in for an oil leak close to department. They are correct when they say once you experience Jim Hudson, you will never forget it. Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out. When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced". Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis. What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back. First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation. My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those. More
by Jennifer S.
Employees Worked With
Neal, Nick
September 03, 2020
1 star is too many for this situation. Spare yourself the headache! Sat. May 30, 2020: REGRETTABLY purchased a 2013 Audi w/only 73+k miles on it from GMC store. 4 days later reading manual, familiarizing mys headache! Sat. May 30, 2020: REGRETTABLY purchased a 2013 Audi w/only 73+k miles on it from GMC store. 4 days later reading manual, familiarizing myself w/vehicle..I realized the MMI is showing a reading of low or no oil. Dropped everything, took it immediately to Jim Hudson Audi service dept. (they had the car before I had it transferred across the street to GMC store & made purchase). Car was VERY low on oil. Oil was topped off. Obviously never checked when they took vehicle in on trade. 2 weeks later took back to Audi service dept as to why MMI dropping so rapidly & was told that vehicle may need a 2 phase OCT (oil compression test) if came back unfavorably- the car would need the pistons changed for an $8500 repair bill. Oh No Thank You!!! 2 days later after asking for dealership to buy car back, used car manager insisted on doing OCT. It was started. Was told to drive it 600 miles by 1 person, 1000 miles by another, & until the oil light comes on by a 3rd person. Quite a difference in range there. A week ago oil light came on. So...After owning car less than 3 months, driving it under 1,700 miles, the oil has been topped off a few times AND the oil light has come on. Took in to have OCT completed in morning 2 days ago. YEP- you guessed it- needs pistons changed. During all of this I told the dealership numerous times that I wanted the car to be bought back. They can deal w/this nightmare. Was told 2 days ago would hear something re:plan of action. Never heard anything. Called & used car manager had not been informed of anything. He was confused as he always is every time I speak with him & get different answers/stories. Again, stated I want car bought back. He said that Audi was paying for repairs. I said no they are not, per our conversation July 8th. He states confusion as to why was OCT done then? Well you tell me. YOU were the one who insisted it be done as you didn't want to purchase the car back. Said he would make calls & lmk what was to happen. Hmmm...nearly 66 hours later, even after emailing internet sales manager & GM yesterday morning, not a peep. Not even to reach out & say hey we hear you, we want to make this right. They do not care. They are ignoring me. They sold a bad car! They know it! Also had previously inquired w/Jim Hudson Ford about a used Sierra. Was given details, price, fee breakdown & asked to schedule time to come see it. Asked if it had a sunroof. They said they would check & also send me pics of truck. Didn't hear anything for a few days. Finally got email stating truck can't be sold to public due to transmission issues. Gee- obviously the Sierra, like the Audi, wasn't checked over either BEFORE listing on internet. After they said the truck couldn't be sold, they reached out a couple weeks later asking if I received the info, was I still interested, & that they have tried to reach me numerous times. Ok. Been communicating thru email whole time. Last time- YOU told me truck wasn't fit for sale to public. Good grief! What does their commercial say? You got it! Experienced them twice & will not forget but not in a positive way at all. More
by wen.db23
Employees Worked With
Multiple people have been involved in this transaction
September 17, 2019
had a naiil in my tire and u guys replaced it . thanks always greeted with a smile when i come in to have my vechile serviced by .mr. goodwin and mr.ken. also my vechile is always clean when i get it bac always greeted with a smile when i come in to have my vechile serviced by .mr. goodwin and mr.ken. also my vechile is always clean when i get it back. More
by levi
Employees Worked With
tyrone goodwin,ken
September 07, 2019
Concise and efficent As always, courteous, efficent and responds in the length of time promised. Makes inquiries to assist with service visit. Neil and the staff that br As always, courteous, efficent and responds in the length of time promised. Makes inquiries to assist with service visit. Neil and the staff that bring your car to you washed are excellent. I have never had a negative experience since I have been a Jim Hudson customer. More
by 2ndEnclave16
Employees Worked With
Not sure
September 03, 2019
Great Service as Usual!!!! Tyrone had me in and out quickly. He's always on point and very professional. Kept me informed of progress. Made sure I got carwash and also vacuum do Tyrone had me in and out quickly. He's always on point and very professional. Kept me informed of progress. Made sure I got carwash and also vacuum done. More
by Oldsgirl97
Employees Worked With
Can't remmeber name of gentleman that prepped car for service and escorted me to service desk for check out.
August 30, 2019
Always a great Experience. Neil our service manager is always professional and goes above and beyond to ensure we have a great experience. The service is always performed in a Neil our service manager is always professional and goes above and beyond to ensure we have a great experience. The service is always performed in a timely manner and our vehicle is spotless when we pick it up. More
by rbrensinger
Employees Worked With
Neil
August 29, 2019
Outstanding Service!! Ken was exceptional!! He informed me every step of the way and was sensitive to my needs. The problem was identified and corrected in no time. Out Ken was exceptional!! He informed me every step of the way and was sensitive to my needs. The problem was identified and corrected in no time. Outstanding and exceptional customer service!! More
by RoyandRose
Employees Worked With
Kenneth
