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Jim Hudson Lexus

Columbia, SC

Overview
Employees
Reviews
Vehicles
4.9
3,271 Reviews
Welcome to Jim Hudson Lexus, Columbia. Ranked #1 in Customer Satisfaction for the Nation in 2023. We are a premier Lexus dealer proudly located in Columbia with a great inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Lexus vehicles as well as the newest selection Lexus available. At Jim Hudson Lexus, Columbia you can find a passion for excellence in customer care along with high quality automobiles. Whether you visit our dealership for auto repair or maintenance, Lexus parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations.
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328 Killian Rd

Columbia, SC

29203

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Showing 3,271 reviews

April 12, 2024

Jared gave me the five star treatment. This dealership have the best customer service ever! More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lalo Bellamy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Goodman
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Apr 12, 2024 -

Jim Hudson Lexus responded

Jared and the team at Jim Hudson Lexus of Columbia are always happy to help, Vee! Thanks for your kind words!

Helpful
April 12, 2024

Great buying experience with low pressure. Friendly staff and they have kept me up to date along the way through the process More

by allisonbonds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gordon Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Jim Hudson Lexus responded

We're glad to know you had a great buying experience at Jim Hudson Lexus of Columbia! Our team always aims for low-pressure and friendly service. Thanks for your review, we appreciate it!

Helpful
April 11, 2024

Excellent and caring. As a 75 year old , he took time with me and revealed my anxiety. More

by Delores.c.monteith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Hudson Lexus responded

Reviews like this one make our day, Delores! Thanks from the Jim Hudson Lexus of Columbia team. We're always here to help!

Helpful
April 10, 2024

Always a smooth and pleasant experience, Melvin is knowledgeable and a great communicator. Quality work every time! More

by Mary Beth Poston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Hudson Lexus responded

Mary Beth, we're delighted to know that Melvin and our team at Jim Hudson Lexus of Columbia consistently provide you with a smooth and pleasant experience. Thanks for the review - safe travels until next time!

Helpful
April 10, 2024

I just want to give thanks to Erik at JIM HUDSON auto Lexus what a great guy great customer service I so enjoy how he goes by his business. I’m so thankful for Erik. More

by Murrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Hudson Lexus responded

Murrell, it's fantastic to know that Erik provided you with such great service at Jim Hudson Lexus of Columbia. We appreciate your kind words and are grateful for customers like you!

Helpful
April 09, 2024

Reasonably priced for a luxury brand shop, with quality technicians and service advisors. They have a nice waiting area and perform work on a timely manner. My only suggestion for an improvement is that th More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Jim Hudson Lexus responded

Jon, we appreciate your feedback about the service provided at Jim Hudson Lexus of Columbia. We're glad you enjoyed our waiting area and found value in our work. Your suggestion for a faster check-in process is also noted, as we're always looking for ways to improve the overall customer experience. Thanks for sharing and drive safely!

Helpful
April 07, 2024

Erik Due was our service representative and he was wonderful. He explained everything that was going to be done during our service visit and provided us a very comfortable place to wait for the servic More

by vgil_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Jim Hudson Lexus responded

We're glad to know that Erik provided you with an excellent service experience at Jim Hudson Lexus of Columbia. It's great to learn your vehicle was ready ahead of schedule! Thanks for the high recommendation and review, we appreciate it!

Helpful
April 07, 2024

Danny informed me of everything I needed to know. My experience was excellent, and I especially appreciate the cleanliness of the dealership. More

by monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Jim Hudson Lexus responded

Monica - We're glad to know that Danny was able to provide you with all the necessary information and that you had an excellent experience at Jim Hudson Lexus of Columbia. We take pride in maintaining a clean environment for our customers, so we appreciate your feedback!

Helpful
April 06, 2024

Appointment was easily made by phone and within a day of calling. My service manager rep Mr. Alston was super as he kept me informed of determining what should be done, alternatives available, prices and w More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service tech I had was super!! He was professional and communicated what he was doing and what should be done now or in future.
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Apr 08, 2024 -

Jim Hudson Lexus responded

John, we're glad to know your experience with our team at Jim Hudson Lexus of Columbia was a positive one! We appreciate the feedback and look forward to assisting you in the future.

Helpful
April 05, 2024

My service was handled very efficiently an timely. Had a great experience with Tanner, he answered all of my questions. More

by herberttownsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Jim Hudson Lexus responded

We're glad to know your service was handled efficiently and timely at Jim Hudson Lexus of Columbia. It's great that Tanner could assist you with all your questions! Thanks for the positive review.

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