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Jim Hudson Lexus

Augusta, GA

Overview
Reviews
4.9
71 Reviews
Call Dealership (706) 650-9999

3410 WASHINGTON ROAD

Augusta, GA

30907

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Showing 71 reviews

September 07, 2023

Updated stars, all worked out today, Thank you. ..Too much to say in 15 words Horrible experience 2day. Will see what happens 2morrow to move up stars More

by Lucy
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Davis. Mickey(service manager)
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Sep 07, 2023 -

Lucy responded

Depends on 2morrow if i update stars. Not only do they believe i caused damage, but also has paid zero attention to the fact i have Prepaid luxury car maintenance up to 50k miles. Im 65 and never received a free car wash. I've always had to ask for it & pay for it. Ive paid for everything. You should also change wording on invoices from customer requested to customer agreed when we called. (when you call & say at 25k we do so&so, you want us to do that?) Go back and check all my services and see what ive been charged for that i shouldn't have been.

Sep 08, 2023 -

Jim Hudson Lexus responded

Lucy - I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Joseph Guillory - General Manager - 919-637-0817

Sep 08, 2023 -

Lucy responded

My husband reached out today and everything will be taken care of. I appreciate you responding. I will be updating my review. (I would like that free car wash at services tho) Thank you for responding.

Sep 08, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to update your review! We appreciate you giving us the chance to make things right for you. Have a great day!

Helpful
August 29, 2023

I have a very pleasant experience! My salesman Scott Spivey was very nice and informative! There was no pressure to buy ! The car was cleaned up very well when I picked it up and Micha More

by Wmitch219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Spivey, Michael Henschke
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Aug 29, 2023 -

Jim Hudson Lexus responded

We're delighted to know that you had a stellar experience with us at Jim Hudson Lexus Augusta! It's great that Scott and Michael were able to provide the information and service you needed. Enjoy your new ride!

Helpful
July 28, 2023

Super experience, first Lexus Charles made it a great first round with Jim Hudson Lexus! More

by globaltrader
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles
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Jul 31, 2023 -

Jim Hudson Lexus responded

We are happy to hear from you! Thank you for choosing Jim Hudson Lexus Augusta and for sharing about your stellar sales experience with Charles. Safe travels ahead in your new ride!

Helpful
July 28, 2023

This was a very easy car buying experience, they’re very advanced with the technology. Cardell Burton is a great salesman. Highly recommended. More

by Ms.Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cardell Burton
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Jul 28, 2023 -

Jim Hudson Lexus responded

We're delighted to know that you had an easygoing sales experience with us at Jim Hudson Lexus Augusta! Your recommendation means a lot. We'll pass on your kind words to Cardell and the team. Safe travels in your new vehicle!

Helpful
July 07, 2023

Buying experience has always been easy and painless with Paul Foust at Jim Hudson Lexus. More

by sandisher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Foust
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Jul 10, 2023 -

Jim Hudson Lexus responded

We are glad to hear that Paul provided excellent support. Thank you for choosing Jim Hudson Lexus Augusta!

Helpful
July 02, 2023

Cardell was very nice and patient with me when I called him on the phone about the car he immediately went to check and see if the car was still available then I called him several times asking different q More

by sheilaj17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cardell
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Aug 23, 2023 -

Jim Hudson Lexus responded

Sheila, thank you for the great review! We're so glad to hear that Cardell provided excellent service and answered all your questions. It's wonderful to know that everything went smoothly during your visit. We appreciate your business and hope to see you again at Jim Hudson Lexus Augusta!

Helpful
July 01, 2023

James Quance and the entire team at Jim Hudson Lexus was amazing! Thank you all for a great experience and seamless process! More

by TH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Quance, Zack Fallos, and Kyle Christiansen
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Jul 03, 2023 -

Jim Hudson Lexus responded

Thank you for the wonderful review! We're so glad that James and our team at Jim Hudson Lexus provided you with a fantastic experience. Your support means so much to us — thank you, again!

Helpful
June 29, 2023

Everyone was very nice especially Todd in helping us choose the right car for the money, More

by eddiefaircloth
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd
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Jun 30, 2023 -

Jim Hudson Lexus responded

We're elated that Todd and our entire team hit the mark with friendly service! Thanks for choosing Jim Hudson Lexus Augusta, Eddie!

Helpful
June 17, 2023

Jim was very patient in a drawn out sales process due to my insurance company. Jim stayed in touch and was very accommodating to our time line. I would definitely work with Jim again. More

by garypeachey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Quance
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Jun 19, 2023 -

Jim Hudson Lexus responded

Gary, thank you for the kind words! We appreciate your feedback and look forward to working with you again in the future. Have a great day! - The Jim Hudson Lexus Augusta Team

Helpful
March 28, 2023

Brittany is our sells person. She did a very good job of making our experience with the dealership. She retrieved the car from Costco and had it cleaned up. Mckayle also had ta More

by williamlcasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany and Makayla
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Mar 28, 2023 -

Jim Hudson Lexus responded

Brittany and Mckayle will appreciate your kind words. Thank you for trusting the Jim Hudson Lexus Augusta team with your business, William.

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