Todd Gerstenberger is by far the best Service Manager on the planet and the crew is amazing as well. Todd goes out of his way to help, explain and listen when it comes to my service needs. He does whatever it takes to make me feel important and the team fixes anything and everything without any problems. Todd is an amazing asset to Jim Marsh Kia and because of him I drive out of my way just to make sure he is my service guy. After owning BMWs for 17 years including an M6, I am blown away by the value of my Optima and the level of service I receive from Todd and the Kia team. Thank you!